Contact Harry Potter Fan Club Support

Was unable to create an account with the app. Just kept getting the muggle technology error, and it wasn’t an issue with my device. I tried on my phone and iPad with the same result. I then decided to visit the website instead. There I learned that I had used my email address to sign up back when pottermore was a thing, so I was prompted to port my old account over which I did. Once logged in I wanted to retake the sorting quiz (for keeps) which you can only do once per account, so I figured I’d just delete and start over. No dice. I was supposedly able to delete my account , but apparently that old link to pottermore is etched in stone for all eternity, because when trying to create a new account I was again told I already had a pottermore account and could only reestablish that one. So the app is fairly useless since it can’t seem to handle any account creation or deletion stuff, and the whole thing is just a complete mess with making old pottermore accounts unable to be deleted. So I’d need to create a new email address just to start fresh. Why can’t I fully delete my account and why can’t you chose to start fresh instead of porting over your old pottermore info? Also it’s disappointing that the app only really works properly on phones. I have an iPhone, but I’d much rather use it on my iPad.

Okay, I got the app, and it seemed fine. But then a while later, (a few months I think,) it kicked me out! And then I tried again. It took me AGES to get it to sign back in. And then, another while later, it kicked me out again! So I have to sign in with a new account and I have to take the sorting test again. And the wand test, and the patronus test! (The patronus test makes no sense. I drag and release, and nothing happens. I go back to the app and only then do I see my patronus.) I have been kicked out five times I think. Maybe more, maybe less. I haven’t kept count. The point is, I’m really sick of this. The reason I gave it two stars and not one, was because I like the idea of the app. The polls and the quizzes are fun. Oh, I forgot to mention that I can’t see myself with the sorting hat on “this particular muggle device.” What device then?! A phone? Because I have to hold my iPad to the side, and even then it doesn’t fill my whole screen. Something I think should be fixed is the fact that if you hit the ‘x’ while you’re taking the quizzes, the quiz will keep going. Or you can just leave but then you lose all of your answers. What if someone is talking to you and you don’t want to be rude?! I guess that isn’t a huge problem, but still. Can you just tell me how to prevent being kicked out? Thanks.

I love this app- I had an account once before but have recently discovered that I have a different gender identity than I did when I initially downloaded this app, so I decided to make a new account. However, every time I go through the entire sign-up process there comes up an error message saying something like “Muggle Technology - something went wrong while trying to create your account” I’ve tried signing up with both my wifi and my data and it still doesn’t work (I have decent connection to both, and all my other apps are working smoothly). It’s very frustrating that I can’t even make it past the sign-up phase. About to delete the app and redownload, and will let everyone know with updates. Otherwise- please help ASAP? My boyfriend and I were going to make accounts together for our date today since I’m just now getting him into Harry Potter. I’d really like to be able to use this app :/