Contact Sleepiest Support

I made the mistake of doing a free trial of this app. It was okay, but I wasn’t loving it a lot, so I soon discontinued using it and it slipped to the back of my mind. I acknowledge that I should have been more on top of cancelling right away, but I made a mistake and forgot until the morning after I was charged - charged for a FULL YEAR! I emailed customer service right away, and I received no response. Not even an acknowledgement of my message or someone redirecting me to the proper channel - just nothing. I proceeded to send four additional emails over several weeks, and still no response at all. I eventually learned through other sources that I needed to contact Apple support about this matter (which seems like it could have been made more clear upfront), which I then did. I was told by Apple support that this particular purchase was non-refundable. It was not even possible to reduce the charge. Mind you - I had not even so much as logged into this app since before the paid subscription period started. So I guess one way to make money is to unwaveringly charge mildly forgetful people for a FULL YEAR for a product they are not even using. I am highly unimpressed with the customer service.

I like this app because it seems to work somewhat. I have yet to hear the end to any story because I fall asleep before they are over. However, I have three things I don’t like. 1. It has to be connected to the internet to work. I don’t like having something near my head that is wirelessly connected. So I’m order to use this. I have to have my cell phone on and near me, for the cord to my headphones to reach me. It would be far better to be able to download them for offline use, like most of these sorts of sleep apps allow, so I could turn my phone on airplane mode while I sleep. Research has shown cell phones and other similar devices to disrupt sleep, which sort of defeats the purpose of using this app. 2. Stories are not long enough. Most are only around 20 mins or so, so I just start drifting off to sleep, and they end, waking me back up again. This and the reason above are the main reasons I didn’t sign up to pay for it after the free trial expired. 3. Cost is too high for what is given. There aren’t that many stories to choose from, so for the cost without even having the option to download for offline use, I didn’t feel this was worth spending money on. If they fixed these issues, I would gladly pay because the narrators of the story are very good at story telling in a hypnotic sort of way that makes me drift into sleep.

Idk how to describe what I dislike about the stories on this app other than they feel unfinished, raw, and like they’re a first draft. Sometimes the guided meditations and stories seems like someone had their kid write them to save the company money then gave the script to whoever would be willing to bark out the lines for cheap. Which is kinda how the app feels. Cheap. Idk. Descriptions are sometimes wrong on meditations, the readers sound like they don’t want to be doing this, and the visuals aren’t rendered all that well. Which would be fine if the price reflected this but this app is just as expensive as other sleep apps. It also feels like this app lacks the diversity (in readers and in writers and stories) present on the app if hoped to replace. I paid for a few months of Sleepiest to try and find a replacement for the Calm app and I was happy with many of the technical functions on Sleepiest- like the app volume being independent from my phone volume, being able to have a whole play list and the apps sleep tracker. Because the first two were really important to me I thought I would get used to the story quality. But unfortunately I can’t say the app is worth the money.