GoToAssist - Service Desk Software
Company Name: LogMeIn, Inc.
About: LogMeIn provides SaaS-based remote connectivity, collaboration, and support solutions for businesses
and consumers.
Headquarters: Boston, Massachusetts, United States.
GoToAssist Overview
View key incident information such as symptom / resolution, discussion, priority, assignee, custom fields and customer contact information.
Official Screenshots
Product Details and Description of
this app Service Desk gives you the freedom to quickly and easily access your incidents to support your customers anywhere and anytime! Key Features: Filter incidents by service and dashboard queue. View key incident information such as symptom / resolution, discussion, priority, assignee, custom fields and customer contact information. Quickly and easily update incident information by quickly doing things such as adding discussion comments, changing editable attributes on an incident and more Create new incidents quickly and easily by providing basic information Get Started Quickly: * Download and install the this app Service Desk app to your iPhone (iOS 8+). * Log in using your this app Service Desk account * View, update, create incidents
Top Reviews
By SkysTheLimit5154
Like the snap shots
Would be a lot easier for on the go support if it could either remember the user credentials or for Touch ID to be available. Is this something planned for future release?
By Jwhisler
Touch ID
As someone posted a year ago, needs Touch ID to access the app. Somewhat limited in availability since several of our techs have android phones and this app isn’t available on their platform. Besides that, it’s a decent, fairly functional application. Easy to work with however it’d be nice if you could change defaults. As an administrator, I would like a default to see “all tickets” by default. As it is, I only see mine until I go and change the setting every time I log in.
By %Ph4n70m%
Password limitations
App won't accept 21 character password. However, it does on other platforms! Really need this fixed asap!!!
