Hop Fastpass Software
Company Name: TriMet
About: TriMet provides bus, MAX light rail, commuter rail, and streetcar transit services in the Portland
metropolitan area.
Headquarters: Portland, Oregon, United States.
Hop Fastpass Overview
What is Hop Fastpass? The Hop Fastpass app now offers a virtual Hop card for Apple Pay. This feature allows users to add a Hop card to their Wallet app and pay their fare instantly with their iPhone or Apple Watch. The app also offers the ability to save money by earning month passes as you ride. The virtual Hop card is available for Adult, Honored Citizens, and Youth.
Features
- Tap and go: Users can tap their phone on the green Hop reader whenever they board a bus or train to pay their fare instantly.
- No need to open an app: The virtual Hop card in the Wallet app automatically authorizes payment when tapped on a Hop reader.
- Save as you ride: Users earn passes as they ride, so they get the savings of a pass without the upfront cost.
- Easy setup: The app guides users through setting up their account, adding a payment method, and adding their new Hop card to their Wallet app.
- Manage multiple cards: Users can manage multiple virtual and plastic Hop cards, see recent transactions, load money on their Hop cards, or set up Auto-Load.
- Cost: A new virtual Hop card costs $3, but there is no charge to convert an existing plastic Hop card into a virtual card.
- Available for iPhone and Apple Watch only: The virtual Hop card is not available for iPad users.
Official Screenshots
Hop Fastpass Pricing Plans
| Duration | Amount (USD) |
|---|---|
| Billed Once | $18.00 |
**Pricing data is based on average subscription prices reported by Justuseapp.com users..
Product Details and Description of
The virtual Hop card for Apple Pay is here! - Add a Hop card to your Wallet app - Pay your fare instantly with your iPhone or Apple Watch - Save money by earning month passes as you ride - Available for Adult, Honored Citizens and Youth With Hop Fastpass, paying your fare on TriMet, C-TRAN and Portland Streetcar is fast, easy and convenient. TAP AND GO Hop is that simple: Just tap and go. Instead of carrying a plastic card or flashing your mobile ticket at the bus operator, tap your phone on the green Hop reader whenever you board a bus or train. After a split second, you’ll see a green checkmark and hear a chime — that means you’ve paid your fare and you’re good to go! No need to open an app, choose which pass to buy, or activate a ticket. You don’t even have to authorize your payment when you tap a Hop reader. With a virtual Hop card in your Wallet app, it all happens automatically and instantly, so paying your fare with Hop is extra fast and easy. Note: If you have both a credit card and a Hop card in Wallet, the Hop reader will charge the Hop card. SAVE AS YOU RIDE With Hop, instead of buying passes in advance you earn them as you go. All you have to do is ride. So you get the savings of a pass, without the upfront cost. You’ll never pay more than a day pass in a day or a month pass in a calendar month. A virtual Hop card lets you use the reduced Honored Citizen and Youth fare, as well as Adult fare, when paying with your phone. EASY SETUP In a few easy steps, we’ll set up your account, add a payment method (or simply use an existing credit/debit card in Apple Pay), and add your new Hop card to your Wallet app. Use the Hop app or website to manage multiple virtual and plastic Hop cards, see recent transactions, load money on your Hop cards, or set up Auto-Load so you’re never stuck without fare. You can also keep track of your balance, your time remaining on your ride and your progress toward earning a day or month pass. A new virtual Hop card costs $3 (just like a plastic card), but there’s no charge to convert an existing plastic Hop card into a virtual card. REMEMBER: Tap every time you board, including transfers. Your tap is your proof of payment. Using an iPad? You can download the Hop app to manage your Hop cards, but the Virtual Hop card is available for iPhone and Apple Watch only.
Top Reviews
By skytrek820
So far so good
Initially wouldn’t process my payment for the virtual hop card, but I discovered with some speedy customer service feedback that my wallet app was using an old billing address, which for whatever reason was preventing Apple Pay from paying for my virtual hop card. Customer service thought the problem was with my bank, but turns out the wallet app just grabs/imports your address from your phone contacts and assumes that’s also your billing address. If that info is wrong then Apple Pay won’t work if you try to use it to buy the hop card. Fixed it now, works fine.
By pajama relay team member
Does not work with phones older than iPhone 6s
Does not work with phones older than iPhone 6s. This little piece of information would have saved me some headache. I was using the physical card with no problems and didn’t want to switch to the virtual card mainly because of the bad reviews here. But TriMet was offering a $5 credit to try the app and I thought maybe they fixed the bugs. I had been all over the website reading about it and no where does it say it does not work on iPhone 6 or older. So I gave it a try, but I could not get it to work on any of my rides. Luckily the drivers are super cool and just let me on. When I tried to switch back to my physical card, turns out it was deactivated to the point that I had to call customer service. They told me that my phone is too old to use the app and when I switched, my card was voided and I would not be able to go back to my physical card. So now I have to buy a new card and have funds locked up in an app that won’t work. I know a lot of people that have older iPhones. Who do they think rides the bus? I love using TriMet, but they are missing the mark and I’m sure they spent a small fortune for this system. Get it to work with all phones or at the very least make it super easy to inform people what phones it’s compatible with.
By Slice twice
Really, really bad
Not sure why we are going back in time and requiring so many steps just to board and/or needing to go to a grocery store to buy a physical card?? Got the app, said it wouldn’t work unless I updated my phone, finally got it and loaded it into apple wallet only to have it not work at all on the bus holding it at various angles near the reader for several minutes at a time. Finally gave up after both bus driver and I kept trying it. Emailed support to ask for my money back and they keep giving me answers 8 hours apart of trouble shooting ideas, most of which are already found on the internet so honestly don’t waste your time with them. I stuck with the tickets app so long since it worked fine and now finally forced to switch over, since it does not work on my phone I now need to find a physical one to purchase elsewhere. Why not just put these in the machines at the transit center like every other major metro area does? You can buy day passes there but for some reason not the refillable kind. This whole situation is absolutely crazy and archaic, just get a normal app that works!! Can’t imagine how much money they are losing because of people having issues with this.
