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They won’t even help my son take out his money so he can get his medication. Been two weeks trying to access cash. Even talked to the managers, but it was the same line about how they can’t help. You’re telling me a company this big doesn’t have anyone smart enough to figure this issue out so he can get his meds today? The manager told my son to just hang on for one more day and the money will be available tomorrow. What if he doesn’t have one more day? What happened to companies that care about compassion and doing the right thing by their customers? I am asking everyone who reads this to share this everywhere you can so no other people will be hurt by their platform. It’s wrong, just plain wrong. If something happens I will the news will know why, it’s because of SoFi. Talked to three different people and none of them can help. Wow, what does that say about your capability as a company? I don’t want my son to end up as another veteran who takes his own life. Sofi knows all this, but they simply do not care; otherwise he would have his money right now and on his way to get his meds. Who here believes a fin tech company this size can’t figure out someway to help? Yeah nobody…

If you’re thinking about joining just be aware what money you put into the invest account you might not get back. I had some financial strain that i had to sell some securities. The funds settled and ive gone through the withdrawal process. Its been over two weeks and they wont give me the money. Six times they have told me to cancel and redo it with no progress. I had one agent cancel my withdrawal without notifying me after i had told him I didn’t want to. Ive asked to speak to a supervisor probably ten times and still haven’t spoke to one because apparently we have to schedule a call. Well after so many requests i still haven’t received a call. When ive asked their agents why i have to cancel and redo a withdrawal their response was “ i just think its a good idea” when I requested who their SRO is they wouldn’t give me that info either so i had to find it myself. Its pretty sad they knew my financial stress recently and absolutely NO help. They just keep holding my money from me. Also this isnt the only issue be very careful with the money account as well. Whenever i do get my money im closing all accounts here. Which is disappointing cause ill be honest i was super stoked joining the first day. Good luck to new members.

I am an extremely experienced online investor since E*trade was started. I left them when I only had a few thousands to invest. Why? Customer service was terrible and they began to tie up your money for inexplicable reasons. This led to missed trade opportunities & 5-10 day holds with no interest or recourse. Now, I have a portfolio a thousand time larger after a couple decades and I decided to test the waters to spread out my risk. SOFI failed and failed miserably. This was after they solicited me. They failed to execute a very simple requested trade. Not a huge trade but a test. They failed to execute without explanation other than my request wasn’t considered substantial and/or a priority. I had to hunt someone down via the maze of click deterrent Bots and the limited app capabilities. I don’t recommend this app or it’s other services that request any transfer of funds. Stay with a proven and blue chip firm. The way a company treats whom they believe are the smallest of customers is the ways they will eventually treat the largest of customers. Also in this digital age there is absolutely no reason it takes 3-5 day to get your funds back/transferred when it took less than 24 to take it out of your account.