Carbon Health - Medical Care Reviews

My wife had a February 25, 2021 appointment for her 1st Moderna Vaccine injection at Dodger Stadium, & even though I could not secure an appointment for the same day, I went along.
Everyone was so organized & agreeable that they surprised me with my 1st shot also, as my appointment was not until January 29, 2021. There are no words as to how impressed we both were with the professional ability of everyone in the Carbon Health group at Dodger Stadium, & we look forward to renewing this experience with our 2nd & final dose. It is a shame occurrences of this nature have to present themselves, but it is rewarding & fascinating to see how our City & State arise to overcome the circumstances & challenge they are presented.
Thank you Carbon Health!

Prescriptions were not called in after I left and I was told they would be ready in an hour? After making a call into a “call center” 1 1/2 hours while at the pharmacy, I was told the prescriptions had not been called in yet (while CarbonHealth said the prescriptions had been filled at a random pharmacy I had never heard of in Culver City, an hour from where I live?) 4 hours later I realized I am in trouble as 22 hours of alternating Tylenol, Ibuprofin & Aleeve have had no effect on a throbbing ear ache and no sleep. The “call center” says someone will call me to discuss calling in a prescription for pain. Instead of calling they are leaving me messages on CarbonHealth which I would have no way of knowing? After another hour and a half of not receiving a call, I call back to the call center to be told to check the messages on my app. At this point, they are 1 hour from closing for the night. I send the obligatory texts back. They finally call me 15 minutes before closing. I am resigned to going back to my essential oils - tea tree, oregano, garlic with olive oil to hopefully find any type of pain relief so maybe I can sleep until the antibiotics kick in in another 24 hours…unbelievable & we are supposed to be called “PATIENTS” - I have lost my patience & I just need some relief!!!

I expected a seamless experience, but it has been a complete waste of time. To expedite my first visit, I signed up for an online account through the Carbon app and completed a plethora of forms regarding my health (about 1.5 hours before my appointment). When my appointment was approaching, I received messages on CarbonHealth from the team asking for forms to be completed, and they were the exact ones that I had completed not too long ago. (I did not, as I did not want to waste my time on a malfunctioning tech platform). During my appointment, I was repeatedly asked questions I had already answered in my forms (ex. COVID vaccines and dates). After my visit, I continued to receive messages on CarbonHealth from the team to complete forms I had already completed. No one can answer my questions as to where my previously completed forms went. Overall, Carbon Health is selling the illusion of being a tech-oriented medical platform, but in actuality creates much more inefficiency and wasted time. It would have been better for me to use a traditional health care provider and answer the questions once in-person, as opposed to being tricked into thinking I was saving time only to waste more of it. The visit itself was okay.

I appreciate that Carbon Health has been able to stream line intake and finding certain medical services. CarbonHealth experience needs improvement, though. The navigation in CarbonHealth is slow. There is insufficient feeeback while using the text chat feature. For example, it’s not clear if anyone will respond to your chat message or when. There is an odd hand-off between their bot and customer service personnel. I also was frustrated that their Covid testing centers, while well run, are not easy to find given the information in CarbonHealth . In my case I had an appointment at a testing center for which CarbonHealth had an address of a nearby restaurant. It took wandering around in the car for a while to find there tents, which were only subtlety marked with the carbon health logo. So, the overall concept is a step up from working through a Health System, but still leaves a lot to be desired when compared to other digital experiences.

CarbonHealth is great! I especially like the notifications. I knew the minute my labs were in just by looking at CarbonHealth icon on my home screen, I didn’t have to keep opening CarbonHealth to look for updates. It is very easy to use with the categories I can choose what I want to see. Another unexpected but very useful tool is the message bar allowing you to communicate, and I was sent follow up communications asking how my day was and how I was doing.
I appreciated that it is locked with my fingerprint so that I don’t have to worry about anyone else looking at my information.
The staff at this place was knowledgeable, very kind and considerate.
Awesome app

With Covid going on I was not looking forward to stepping into any doctors office nor clinic to have my spider bite, which was gettting worse, tended to.
When I found Carbon I was elated. Truly. First, for the same day telemedicine call & the ease it was to submit my info & photo of the bite prior to our discussion.
The discussion was thorough & within hours I had the needed antibiotics.
To note: I am not a big Western Medicine person so I appreciated the fact the N.P was not quick to write a script for antibiotics. Thus, feeling she was very thorough.
The cost of the telemedicine appointment & the generic antibiotic (2 separate prescriptions) was less than $90! ~ M

Heard about Carbon from my friend who took her mom in for a foot injury and got an appointment in 2 days. I have a weird cough that got me worried, and my regular local hospital said it would be 4 weeks to see my doc. Ummmm No Thank You. I got a SAME DAY appointment with Carbon and it was shockingly easy the whole process. They ran some tests and I’m getting an X-ray this week. Amazing. Why don’t more people know about this?!?!??? I’d go to the doctor more often if I knew it was this easy to get looked at. They were so responsive and communicative. Impressed!

The design of the back buttons are too high up, please make sure to it’s applicable with the iPhones design of the curvature at the top. There is also no copy/paste feature. When I was transferring documents I really needed to use a copy, paste feature which CarbonHealth should have. Another issue was uploading an image that requires cropping to a square is also not that user friendly when I’m sending over documents, there will be missing info and I have to send an extra photo to include that missing info. That takes more time and effort when the system could just accept larger images. Please fix these issues.

Great app for the most part, but lacks the option to delete. For example, delete past appointments (or hide them) so that I don’t have to scroll through to find my upcoming ones. Delete past prescription notifications. Delete past messages. Maybe the doctors and nurses can view from their side for reference, but patients/app users can consolidate past prescriptions/reminders/appointments into one category or thread. Also, I finished a prescription two months but still get notifications for it because CarbonHealth doesn’t tell me how to delete or stop it.

Carbon Health didn’t hit my radar screen until COVID vaccine scheduling came around. I don’t think I could have imagined that the digital infrastructure would be in place to facilitate a mass vaccination campaign.

Not only was scheduling my vaccine easier than any other appointments in my life, the process at the site and the integration of the data on the ground and in app were on point. I received my paper vaccination record and my digital one immediately. Highly impressed. I see there is telehealth as well. Interested to give it a try.

I found this place because they said they have an at home coronavirus test and overnight shipping. That sounded great because I didn’t want to have to wait a week for results. So I decided to pay the nearly $200 for the convenience. First, it took them three days to approve my case and send the test, when they told me after taking the survey and buying the test that I already was approved. Then I finally got the test kit and sent it back and it’s been three days now with no updates, I don’t even know if they’ve received it. Also, they prompted me to set up an appointment with a doctor via zoom so I did, and the doctor told me he suggested I wait another day before taking a test...and this appointment was the day after I had already sent it back.

This was my first time even hearing about Carbon. This morning at 6am, I was feeling sick with a sore throat and thought maybe I could have covid. I found carbon and was able to get a virtual appointment at 7am. The PA was nice but did think I should have the test given that I have a young baby. I was able to make an appointment at 11:20 same day, at a location that was 15 mins walk from my house. I was seen ontime, thoroughly checked out and given the rapid covid19 Abbott test and had results at 12:10.

WOW!

I was three days in during my Covid battle and thought this would be a great idea to speak to live person. I went through all the steps to sign up. Then made the appointment meant. All great until I received a message that said hadn’t received my medical history and they were cancelling my appointment. I checked on website and app to try and understand what they were asking for. Could find NOTHING on CarbonHealth or website to fill out and submit/upload medical history. So frustrating. After texting for help finally heard back 12 hours later. With extensive instructions. So frustrating. Deleted app. Wish I hadn’t given them all my personal information.

CarbonHealth really helped me out when I was in a pinch and needed care ASAP. It was quick and easy. I felt heard and seen, even though I only communicated with the doctor over text. They checked back in with me weekly and asked how my symptoms were doing to insure progress. I ended up needing additional prescriptions because my symptoms were reoccurring, and they quickly responded and got additional information so they could reassess and re-prescribe. I was very pleased with the communication, ease, and affordability.

I went in today at 9 AM for a sore throat that had gone on for a few days and now had an infection there.
Was seen smoothly and quickly and everyone was super efficient!!
I was seen and tested and a Dr came in and introduced himself and told me exactly what he saw and what to do. It was discovered during this, that I had high blood pressure! Who knew?? Good that got caught and can be handled!!
So I am super happy to have found this TEAM of great people to oversea
My health care!!! They were all great!!

I went to the urgent care on Galena today with symptoms of COVID-19. From the moment I checked in until the moment I checked out, The staff’s professionalism and demeanor was exemplary. I Felt like they were treating me as if they were treating their own family. I cannot thank you enough to the doctor, medical assistant, front office representative, and x-ray technician for the compassionate care I received today. Again many thanks for being on the front line.

God bless

My appointment was cancelled 15 minutes before I was supposed to get there. The reason given was that I needed a primary care visit first, before getting a booster vaccine. Two things about that:

1. If they told me that a week ago, when I booked the appointment, I would happily have done both. That’s the job of a good healthcare app - to route me through the policies and procedures of a practice before I get there to make the experience more seamless. Instead they just cancelled same day.

2. You don’t need a primary care visits to get a TDAP vaccine. Truly. It’s a very common booster shot that adults get so they can be around babies and unvaccinated people. Carbon health wants me to get an appointment purely for revenue purposes. They’re paid more when I see a doctor than when an NP gives me a shot.

I had hoped Carbon health might provide a new way of thinking about healthcare. But it’s clear that the health and safety of their patients and community are way less important than revenue.

Finally, healthcare has become mobile and convenient. Within minutes, Carbon app allowed me to book an appointment at one of its clinics. It was super easy to set up and when I went to the clinic all of my information was already there. So, I did not wait or fill out any extra forms. I was in the exam room at the exact booking time. It was a problem-free healthcare experience which is very very uncommon. Will use Carbon when I need it!

I have spent six hours and went to nine locations today to get a COVID-19 test and was rejected by everyone because i am uninsured or don’t have the right documents. Carbon was able to get me an order within an hour to be tested. I was so please with all of the customer service and the kindness of everyone. It was quick and easy. I can not recommend them enough!!

Facilities look good and people nice but very poorly run. I’ve tried multiple locations and both have had sudden office closures with no notice due to staffing problems, after check surprised me with 1.5 hour wait time before my scheduled appt, and now for COVID test disregarded what my plan, BlueCross Blue Shield, told me that COVId test for medical reasons covered and tried to make me pay out of pocket.

Management must be really poor. CarbonHealth often also isn’t synced to office operations and app itself makes you repeat same questions every time you make an appointment. Took short cuts in developing it. Overall really poor experience.

I am amazed at this Carbon, my HMO in California had nothing like this and they never checked up on you. This is great
This rash on my face really bothered me and it didn’t respond to prednisone tabs so my second Urgent Care visit they were very courteous in the midst of this
Coronavirus epidemic

I am very pleased with St Mary’s in all aspects. Thank you

I was able to see my doctor over a video call and didn’t have to drive in. He also sent me my prescription to get filled at any pharmacy through CarbonHealth . Worked great and saved me the trip so I didn’t have to take off from work!

CarbonHealth is well designed and super useful... cuts down on filling out paper work and gives you a direct line with follow up questions regarding your visit.
The care and help at the sunset location is amazing and efficient. Highly recommend the location and CarbonHealth .

Carbon health was very helpful. I set up an appointment online for the same day. Got into the office right away. They gave me the swan test for covid. I took a chest X-ray. A few days later I found out the results were negative through the carbon health app. Very grateful. Definitely recommend!

Finally able to solve annoying health issues on the weekends by texting with a doctor and getting a script. Literally headaches that took forever things like finding a doctor on Saturday’s are now solved. Really appreciate this great service. Stunning UI and UX!

CarbonHealth puts everything that you would want to know about your health visits in an easy to use, highly accessible place. Definitely recommend.

I can have enough of this place: the facilities are clean and nice, there’s no waiting time and the staff is very professional and committed to People’s health. I’ll give them more start if it was possible, this is the healthcare that people deserve.

CarbonHealth is helpful, the doctor talked with me on CarbonHealth which is friendly and convienient. Although I have waited 3 days to get the blood test result, which seems a little long when I am painful, I like CarbonHealth though.

Finally someone has an easy solution for all the things you hate about medical care. CarbonHealth makes everything seamless! All you have to do is show up.

It’s a pretty good provider app: after a visit you can see your vitals, prescriptions and the like but you can’t export them to HealthKit. Likewise my scale knows how much I weighed this AM and ought to be able to tell them so save time in the appointment.

I’d like to like CarbonHealth. In fact, the concept is great but for months it hasn’t worked for me. I’ve tried to download it multiple times or use it on different devices. Same issues - loads for a while then spontaneously closes and refuses to reopen. Too bad the tech can’t keep up with the practice, as the care I’ve had through the service has been good.

Great app, lets you see lab results from your phone as well as book appointments and speak to a heath care provider right from your phone.