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I expected a seamless experience, but it has been a complete waste of time. To expedite my first visit, I signed up for an online account through the Carbon app and completed a plethora of forms regarding my health (about 1.5 hours before my appointment). When my appointment was approaching, I received messages on the app from the team asking for forms to be completed, and they were the exact ones that I had completed not too long ago. (I did not, as I did not want to waste my time on a malfunctioning tech platform). During my appointment, I was repeatedly asked questions I had already answered in my forms (ex. COVID vaccines and dates). After my visit, I continued to receive messages on the app from the team to complete forms I had already completed. No one can answer my questions as to where my previously completed forms went. Overall, Carbon Health is selling the illusion of being a tech-oriented medical platform, but in actuality creates much more inefficiency and wasted time. It would have been better for me to use a traditional health care provider and answer the questions once in-person, as opposed to being tricked into thinking I was saving time only to waste more of it. The visit itself was okay.

I found this place because they said they have an at home coronavirus test and overnight shipping. That sounded great because I didn’t want to have to wait a week for results. So I decided to pay the nearly $200 for the convenience. First, it took them three days to approve my case and send the test, when they told me after taking the survey and buying the test that I already was approved. Then I finally got the test kit and sent it back and it’s been three days now with no updates, I don’t even know if they’ve received it. Also, they prompted me to set up an appointment with a doctor via zoom so I did, and the doctor told me he suggested I wait another day before taking a test...and this appointment was the day after I had already sent it back.

I was three days in during my Covid battle and thought this would be a great idea to speak to live person. I went through all the steps to sign up. Then made the appointment meant. All great until I received a message that said hadn’t received my medical history and they were cancelling my appointment. I checked on website and app to try and understand what they were asking for. Could find NOTHING on the app or website to fill out and submit/upload medical history. So frustrating. After texting for help finally heard back 12 hours later. With extensive instructions. So frustrating. Deleted app. Wish I hadn’t given them all my personal information.