With Meliá you’ll experience our warm Spanish hospitality every time you stay
with us
From exclusive luxury hotels, to laid back family resorts and
sophisticated city breaks, we look after you through every moment.
Our app
will be the perfect travel companion.
Are you having issues? Select the issue you are having below and provide feedback to Meliá.
By Margaret Henderson 6 months ago
I cannot update my passport.I cannot add my husband because he uses my email adress.The payment for my reservation is approved by my bank but not accepted by the app.My phone no is 353868222654.Margaret Henderson
By Benjamin Perez 1 year ago
Good day, I have some points expiring so I went to the Serrano Melia Galgos hotel to use the points by purchasing some drinks, When I tried to use the points the bartender could not make the application work. Even my coleague try to use his points to pay for the drinks but the application just would not work. we tried manually, scanning the QR code but nothing worked, this is the secont time this has happened. I ended up having to pay for the drinks by credit card. I'm very disapointed. What is the point of having a rewards program if it doesn't work. Please fix it. Perez Card Number: 17519215C | 12929 points
By Cliff Ferris 1 year ago
I'm trying to pay for a hotel reservation and the app requires a authentication code. I have to swap out to see this code and when I go back into the media app all details are reset and takes me back to enter details again.
By Sergey Yakovtsov 1 year ago
When I search for a hotel via Mobile App I get: Error 400:Bad Request
By Raymond Benoît 1 year ago
I've created an account on a website but doesn't work properly. So I download the, and juste tried to connect, but it doesn't work cause of connexion problem. I don't have connexion problem, only with Melia app
- App does not work
- Prices changed after booking
- Maintenance requests needed for room
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Complete guide to troubleshoot Meliá app on iOS and Android devices. Solve all Meliá app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Meliá Hotels International S.A., developers of Meliá.
Contact e-Mail: [email protected]
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Developer: Meliá Hotels International
E-Mail: [email protected]
Website: Visit Meliá Website
You can access to a host of useful services and exclusive rewards to enjoy. - Find a hotel near you. From exclusive luxury hotels, to laid back family resorts and sophisticated city breaks, we look after you through every moment. We’ll make sure you have access to the exciting action and amazing food that our cities have to offer. Whether you’re all about the family, in need of relaxation, moved by music or driven by adventure. Found in the capitals of culture and cool, ME is design, art, music and services. Forget your watch and wallet and enjoy. Every sensation. Every conversation. Sleek style collides for experiences beyond the ordinary. BE INSPIRED. Choose your plan: Activity, adventures, tranquility. Our app will be the perfect travel companion. Every detail that surprises you. If you have experienced any problems with Meliá please write us to appsupport@melia. com.