Contact FAX FREE Support

It says you can sign up for a three day free trial and easily cancel any time from the settings screen. However, once you sign up for the trial and go to the settings screen, there is no way to cancel. Follow up: I emailed the developers on the day I downloaded the app about the fact that there was no way to cancel. I instructed them to cancel my subscription effective immediately and informed them that they were not authorized to make any charges to my account. They deliberately waited a week before replying (to make sure the free trial period had expired) with complicated instructions on how to cancel my subscription. However they still made the unauthorized charge to my account. I got Apple to reverse the charge and I’m currently working on getting Apple to ban this app from the App Store as a result of their unauthorized charges to my account, AND I am also filing criminal charges against the developers for making fraudulent charges to my account. Therefore it’s possible that by the time you download this app, the developers might be in prison.

I was VERY HAPPY with the pricing options. Especially when I had seen that the app even offers just a PLAN for ONE WEEK for just $4.99 because I’m a SUPER BUSY Mom of 4 and I MUST HAVE these SIMPLE, EASY TO USE phone apps available to me BUT I do NOT want to get stuck HAVING TO CHOOSE a plan where I’m STUCK paying EVERY MONTH when I only fax things MAYBE twice a month!!!! UNFORTUNATELY I’ve ended up pretty UNSATISFIED with this FAXING APP for my IPHONE because out of ALL the FAXES I sent, I had ONLY 2 of them SUCCESSFULLY SEND and had been RECEIVED, meanwhile it tells me that my fax has SENT than about AN HOUR LATER, is when I am NOTIFIED that the fax had FAILED TO SEND!!!!! I have the CORRECT fax numbers that I’m sending to and I also have a STRONG connection to my Wi-fi when at home, as well as I ALWAYS check that my SERVICE PROVIDER signal is FULL before sending any fax so I’m led to believe that this is a FAULT of the APP itself??

I would give zero stars if I could. The quality was so poor that after being charged $60, I still had to run down the street and have my document faxed elsewhere. I have attempted five or six times to get ahold of someone regarding the issue and a refund as I cancelled within two hours of ordering this worthless app. I have yet to get a response. This was three weeks ago. Nothing. Not even an acknowledgement of my complaint. There isn’t even a contact number listed to call. I was under the impression that this was a month by month subscription, I did not realize I would be charged the full year all at once. I would definitely not have paid $60 for this knowingly. It’s a scam.