Ultimate Kronos Group's UKG Pro mobile app delivers instant and secure access to
relevant employee information and tools. Managers can make informed decisions
and take immediate action with real-time data synchronization. Employees can
Listed below are our top recommendations on how to get in contact with UKG Pro (UltiPro). We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact UKG Pro (UltiPro). Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of The Ultimate Software Group, Inc.
This app used to work well. When my company first started using it it worked. Now for the last several months the app is useless. My time is split with two entries per day. The app only show the first entry. It says 8hrs but only reveals 4 of them. If I add time in another entry it will show up but the second half of my day is still missing. Trying to take time off is a pain. Half the time I try to put in for a day off and the app does nothing. I have to go to a computer and log into the full website to schedule time off. The mobile site is also useless for scheduling time off. I reported this to my HR department and was told UltiPro knows about the issue. How hard can it be to fix when you had a working app and go live with a new app that breaks the most useful features and months later nothing is done about it? Please fix this app and please test your software before release, or at least go back to the working version.
An a manager, the app USED TO BE incredible! I could verify, correct, and approve timesheets within the app, versus having to be on my employer’s network and login into the site. The app was so much faster!! However, recent updates took away that ability. Now, when employee timesheets are clicked, a solid white screen comes up. HR opened a ticket with UltiPro and was told they were working on the problem — NOT FAST ENOUGH!! The app was such a time saver and the change in capabilities has crippled me. It’s not a user setting — it’s widespread in the application. I am frustrated to see there have been updates and “bug fixes” over the last couple of weeks, but this problem was not addressed. This is a key function. Crazy that you haven’t prioritized the problem for your customers. 🤔
Unless the company that required me to download this hadn’t unlocked all the features, this is fairly circular and limited. The embedded’ email’ function only links to your email account and, when I finally did get a notification, it came through my email, not the app; yet it was altered to look like it came from my own email account. The PTO was almost never correct and for a long time did not match what was on payroll page, nor the timesheet page. You never knew what to believe except that you’d better email yourself all pay stubs and screenshot everything else before you lose access and your account is locked, because your company refuses to give you paper copies. Just enough wiggle room for each company to blame the other if there’s a discrepancy. Beware of the how it keeps track of and displays time( but, again that might be the company not the app- although both PTO and earnings info on check stubs are carried out to 4 decimal places, the check stub info never shows anything past 10ths., while the PTO is posted in 100ths hours, 60 min blocks (time worked) ; tenths, 6 min blocks (decimals, display reasons); twelfths, 5 min blocks (rounding every 2.5min, so technically 24ths?)
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