Contact Poke Genie Support

Hello. I bought a subscription for the raid VIP pass, so I tried it out and ended up not liking it due to long wait times even when communicated through the app that, that wouldn’t be the case. I also, read the terms and conditions which told me that I would get reimbursed for all the days following the cancelation, but that hasn’t happened yet. Please get back to me ASAP with a reply on how to get this fixed and sorted out for a refund. Thank you, Jerardo Santibanez.

Hello. I bought a subscription for the raid VIP pass, so I tried it out and ended up not liking it due to long wait times even when communicated through the app that, that wouldn’t be the case. I also, read the terms and conditions which told me that I would get reimbursed for all the days following the cancelation, but that hasn’t happened yet. Please get back to me ASAP with a reply on how to get this fixed and sorted out for a refund. Thank you, Kyra Derks.

I keep restrictions even though it’s not my fault. Now I’m restricted for 24 hours and the host missed me , I want to be able to raid and if missed get back in the quere . I also see that host are composing because there getting suspended

I just did two raids for that latias Pokémon and never missed a ball throw and still couldn’t catch him. It’s so rigged. Maybe fix your raid issues with that Pokémon. I’m so pissed. Rating your app a star for dissatisfaction

I have been trying to reach someone regarded my poke genie and can't get any response. I already sent emails regarding the app not working properly I tried joining like 10 remove raids I join it says remote raid is sent but then when I would go to my Pokémon go app the raid doesn't show up and I just wait. So then I would send report saying I wasn't successful able to join raid and in doing so you guys have sent me a message saying I'm not able to join poke genie for remote raids now until September 2nd this isn't fair and I will like for you guys to fix this and allow me to do raids right now because I am trying to do the yvaltal and xerneas raids before they finish.

I’m trying to purchase a Poke Genie subscription. The app doesn’t allow me to purchase any subscription. It only says restore purchase. When I click restore purchase, nothing happens. I’ve never had a subscription before, but I would like that to change. Do you want my money?

I am a visually impaired player and was unable to complete the requirements to join a raid in a timely fashion. I am using the Pokie Genie app. I am trying to join raids and my account has been suspended twice because I wasn’t fast enough in following the process. I am new to the app. So my delays were not done on purpose. Can you take me off the suspension? The app is not accessible for the blind but I would like to try again. Thanks, Scott Toro Trainer name: blindfurygaming

Purchased pro version to use ivision. Ivision is not working not sendi notifications as it showed in the video demonstration. To try and transfer my info from android to my new phone, an iPhone, purchased the pro on that as well to back up data to transfer. That did not work and now I am unable to participate in raids that I have been able to prior on my android. 100% not satisfied with purchase asking for fix or money back for both purchases. Have already submitted ticket and not received a reasoned prior to submitting this one, customer service is severely lacking here.

I waited 3 hours for a raid today and the host didn't invite me! I want PRIORITY RIGHT NOW!

I paid for pro and keep getting suspended from hosting successful raids! I will host a raid, invite those who sign up, start the raid with them and finally in the middle of a raid, Ill get a mesg saying "timed out of hosting raid" despite being in the middle of said raid. Then i log in to host another and Im suspended! Im about done with the infamous pokie genie...pls help!

I lost a remote raid pass because half of the users bailed as soon as the raid started. I then got a notification that I had 90 seconds to exit, but the raid itself is 300 seconds. And since it's a 5* raid, I want to focus on the battle itself, not be sidetracked by limited notifications. By the time I read the notification, I was given a message that the raid had ended. How is this fair to the users doing the right things and playing the game, and not bailing on teammates and screwing them over? Those of us who end up in this predicament should not be forced to lose our raid passes because we ended up with selfish, lousy teammates

I logged in to PokeGenie on my Note 8 on one account and everything worked fine. I decided to switch pokemon game accounts between my two phones so I logged out of PokeGenie and logged back in with the corresponding game account and since then I get a "Scan failed. Please make sure you are in the Pokemon details page..." message every time I try to go in to host a raid. I've rebooted my phone, uninstalled PokeGenie and redownloaded it, cleared the cache and nothing has worked. The other (cheap android that runs off my hotspot) handled the switch between accounts just fine.

Poke gene keeps shutting itself off