Paysend Money Transfer App Reviews

I was using it just fine for the 5 first transactions. All of a sudden the “can’t verify your identity” started to come up on on the screen. I requested help from customer support chat option. Was told that the reason I am unable to complete the transaction is because they are having 3D verification upgrade in the system. I was recommended to add a new card. I did. Then I was recommended to add SSN and right away the account was blocked. A very rude explanation was that my SSN was not verified and I needed to submit the drivers license, photo, passport. I have never was serviced by a customer support representative at the bank in a such a rude manner. As if there was a KGB agent behind the chat demanding all the proof. I said that the origin of the issue was not my ssn but the system upgrade to 3D verification. I had requested to remove my SSN. In reply I heard that the identification team will get in touch via email. I requested to close my account and heard nothing back in re of the matter. Only that the team will be in touch. I had to google how to permanently delete the account. Deleted it. Yet, next day the identification team sent me email requesting passport, drivers license and photo.
In star review didn’t get posted, had to give it five,

I started using PaysendMoneyTransferApp over a year ago, everything was fine from the start because I was still under $1,000 limit.
Things started going crazy when I went over that limit, I have to send funds home for my family upkeep, every time they make me send in my ID and even my bank info for some stupid verification, which I did at first. It took a while and my account was unlocked and then locked again because PaysendMoneyTransferApp decided to stop accepting my bank card after a while year of transacting with them. They will not give me any reasons as to why they stop and I was forced to use another bank card. They eventually locked my account and asked me for a selfie of me, my ID and the card that I’m trying to use. They even went to the extent of asking me for my international passport which is really stupid. Why are you asking me for my life details?? I’m not a new customer, I have been using your app over a year and you have all my transaction history and I don’t know why you’re making life so difficult. All I want to do is send funds home for my family upkeep and you are making that impossible for me. PaysendMoneyTransferApp is garbage, I don’t know the kind of customer service team they have set up in their office but they really don’t know what they are doing. You guys are really messed up.

I have to say, everyone in the small country of Belarus (it’s between Russia and Ukraine) pays bills and purchases items by sending money to a business’s or a person’s debit card. Kind of the complete opposite where, here in the us, business charge credit cards. This is the only app I found that worked, that could send money to a debit card instantly. Not just any debit card, but a Belarusian debit card, and do so instantly. So I could buy my Cousin Flowers for her birthday while she was in Belarussia. This is the only app that works after trying like 20 of them including Apple Pay and Google Pay, which require recipients to be in the same country. The flower shop received money directly to their debit card, which I still find weird as an American. Thank you PaySend!

After many years of being unable to transfer money to my family in Russia, Paysend has been a true lifeline for my family. They are not tech savvy and every attempt with banks account numbers and swift and iban, etc have always failed us. This was a huge relief to find Paysend and have the ability to transfer debit card to debit card. I beg you, please open up the ability to send to Russia again. It is the only way I can help keep my dad and little sister and handicapped uncle alive and fed during this hard time. The people of Russia do not want this war. Please, I beg you, allow us to make USA - Russia transfers. Their lives depend on it.

PaysendMoneyTransferApp has so many bugs. I've been dealing with paysend for two months now and it's terrible.
The application: not working properly. As the result they ask customers to send highly sensitive information (bank details, picture of debit cards, IDs) via email!
After two month of our email exchange they still require me to “validate my email” on PaysendMoneyTransferApp . When I am clicking on the option to validate the email nothing is happening.
This application is a joke.

Customer service does respond quickly but it's no use. It feels like they do not exchange the information internally and keep asking same questions over and over again. Very annoying

Most importantly after two month I am still unable to complete a single transaction via Paysend! I guess it's better than losing my money like other customers reported. I would have given up on Paysend already but I need to pay for a service and my provider does not accept Paypal.
My advice is run/do not deal with Paysend. Find a better and more reliable money transfer company.

PS: based on my experience and reading others' horrible experiences losing their money I suggest you take with a grain of salt all the glowing reviews. Especially the ones that offer a coupon ;)

Horrible customer support via email!!!! They taking forever to reply!!! If you have any trouble go to their office website and require live chat !!! Fast and easy!!!!! And if your payment is not going through gets decline! First call your bank to figure out what’s going on and then contact Paysend! That way it would take less time!!! And you can do your payments faster!
I only figured out what was wrong only because of live chat! They replied to my email after 5 days! And btw i didn’t had that much time because the person was waiting for money and because of the time difference it was even harder!
So if you in a rush, I suggest you to call your bank first and then request live chat on their official website!!!

Attempted to send money to the Ukraine to purchase some stickers. For whatever reason they failed the transfer and requested a selfie with my ID and picture of my card, which I regrettably sent. Now they’re requesting documents from the recipient who has been a regular user. Also even though they didn’t allow the transfer they still took my money. Which hasn’t been refunded and they stated it could take several days, even though they can supposedly instantly transfer money, but can’t instantly refund it. Their customer service is a joke with just the same generic responses, like the same one they respond to all bad reviews with.

Maybe for many who study or work in another country, this is a very convenient application, but unfortunately it does not correspond to what they promise. So if you are ready for the fact that you or your relatives will not receive money for more than two or three weeks, as well as they will not return to your account back and also if you are ready for the fact that that company will ignore your letters and brazenly send detailed information to the place of what happened and in what time frame your money will be returned to you, then I do not recommend you to use the services of this company and do not waste your time!

That is terrible company to deal with!
I tried to purchase an animal in Russia from the US and I tried to make a deposit payment of $400.
This literally took me all day going back and forth with fraud alert of this company, I provided so many evidence that this debit card is mine!!
I am at the point where they’re holding my money, I cannot use it, recipient cannot have it and I do not have a straight answer from the Paysend!
I am very frustrated and scared in the same time because they seem to be like scammers! This company collected so much of my information and still did not deliver the service that they supposed to provide!

I used to be a loyal client of theirs and by saying loyal I mean doing 2-3 international transactions/week. Everything was going smooth, I had my account upgraded but with recent updates PaysendMoneyTransferApp is starting to become a crap.

First they didn’t allow any transfers from the US, then they said they’re updating the systems for a few days which were very crucial and no prior notice was sent to customers (maybe at least could've sent a notification to loyal customers who use it weekly?). Because I was stuck having no other option to work with.

- Also have been told after the update it’ll be free for a month but never happened. Still got charged all the fees.

- Got downgraded account for no reason.

- SSN verification doesnt work.

- Support doesn’t exist at all. Sent several emails and 3 business days still no response.

Just ridiculous, looking at my alternatives now and you lost one loyal client for sure.

Good luck!

I still can’t believe it that PaysendMoneyTransferApp works so great as it has been working for me
I have been all over the website for about 4 months or more looking for how to send money abroad
I really can’t believe PaysendMoneyTransferApp, it work so great and wonderful
I have been using it to send money now about 3 weeks ago,
The comfort it this apps gives me tempted me to come drop this review on it
I don’t know how they do it
But I know when I ask for a money to be send from my debit card, within 30min my recipient sees the money
I haven’t seen anything as efficient as that all my life, even world remit doesn’t work that way,
If there’s any rate better than 5 you people deserve it
Kudos to you for making such a app for people like us 🤲🏾🤲🏾❤️

Last month I was using this application to sent people to the families in Ukraine. They asked me for supportive documents of my income taxes for 3 years and ID everything was sent to the at the first request, they asked me several more times already the same documents, I sent $350 to evacuate family from war zone, they need this money now, support team bill review my documents in 10 days after they already reviewed them several times, by that time that family could be dead, I am looking for alternative way to send money, but support of this service is very unprofessional

The US banks are blocking PaySend. I’m not sure if it’s due to the Russian sanctions but ever since this war started, I haven’t been able to transfer money via PaySend.
Customer service has not been helpful at all. I tried 3 different US bank accounts. PaySend reps keep saying “try using another sending card”. Capital One definitely told me that this “merchant”, i.e. Paysend has been blocked.
Chase bank says it’s not blocked but the transactions are still not going through.
- - Very frustrated customer.

Overall, PaysendMoneyTransferApp works ok and it’s pretty quick.

I have PaysendMoneyTransferApp and Wise on my phone and every time I need to send money, I compare the rates. And every time Wise is cheaper, even when Paysend has promotions with $0 transfer fees, Wise is still cheaper.

Another downside: PaysendMoneyTransferApp stores your past transfers if you want to send them again quickly. I’d much rather prefer PaysendMoneyTransferApp to remember recipient’s details so I can quickly send any amount to them instead of what I sent last time.

Wanted to send money to my friend in Russia for Birthday and their dog rescue charity. The first attempt resulted in a error telling me the recipients card was wrong and to try another. I thought maybe I entered the wrong number and retried it. The second transaction also failed but not they wanted me to send a selfie with my drivers license or passport and the card. The transaction was approved by my credit card company and went though their 2 factor authentication. Customer service is non responsive and just says it was declined even though I have 2 charges that are not pending on my card. Total scam do not use.

Read the fine print. Paysend DOESN’T guarantee that the money will appear in recipient bank account. And they won’t make any inquiries on your behalf. And you can’t contact recipient bank directly because you are nowhere stated to be either the recipient or sender. Go figure. If your recipient can’t step in and help resolve the issue, you’ll lose your money. Not sure why Paysend is still in business. Money transfer company that can’t deliver money. No phone number to call. Takes them weeks to respond the inquiries. Such a joke. Looks like scam.

Please read this before downloading. I started using PaysendMoneyTransferApp since they mentioned it would only 2$ fee for each transaction from USA, guess what after couple transactions that I made they started charging me x20-up until I noticed after making big transfer even though they still were showing that the fee would only 2$, tried to contact their customer support to see what’s going on and why they charmed me higher than they show on app, no response. Hope someone will learn from my experience and use different service with accurate information.

Worse service for international transfers from my 5 years experience in business: griddy company, super expensive (look at exchange rate it's crazy this is where they make the money ) also after a few transfers they start asking a bunch of documentation like I'm applying for a mortgage. Stay away . Use wise or other services . Also if you pay with credit card they won't tell you that they charge it as cash advance so you end up paying to your bank big fees like you withdrawing it in ATM. Типичный российский бюрократический проект супер дорогой и служба безопасности сумасшедшая .

The money entered into the account less than a minute, i read a lot of bad comments about PaysendMoneyTransferApp so I decided to try it with little money at first and it works out so I made another one and it’s all successful no fees I’m free from western union, if it’s doesn’t work for you it might work for another, that it my little experience I’m in just one day

They will take your money , then possibly cancel transfer in order to verify your account ( why would they not verify before they take your cash is beyond me) they will ask for very sensitive info - and i gave via email, within 60 seconds after sending sensitive personal info , i got a email, seemed like a robot auto email saying my account is under investigation and i cant use anymore, seems very much as they were planning on banning my account before i sent sensitive info and that scares me. Now i will need to get my money back - who knows how long that takes - beware!

Customer support is horrible!
They have a default transfer limit of $1000
If you want to increase you need to provide with more information like selfie photo with ID and CC!!! Ones you provide them with all the information, they can fail to reply thus increase the limit. My last transaction was $200 and they failed it and asked me to provide them with the reason why I’m sending $200

So far so good!!!
Used to send money from USA to Russia. From bank to bank account. Money received! And it cost 2$. What you’ll more?
Great service with online support chat!
Definitely would keep using it.

Transferwise has the best! But they are not card to card though yet...

Far the best money transfer option, money appears literally in minutes on a card. Seems like a magic

I just downloaded PaysendMoneyTransferApp , I’m in the US and want to be sending money to my friend in Nigeria, but when I sign in, it wants their number and not mine. Can do use PaysendMoneyTransferApp to send money to Nigeria?

PaySend is really good and very fast, in less than 5 minutes, Walla money has arrived at destination account but I am worried because they charge my credit Card as cash advance and that’s really bad for their credit. Please do something about this.

I like PaysendMoneyTransferApp but they have so many issues. Last time l send $500 the money were gone from my account but never delivered to receiver. Support did nothing to solve the situation.
Same happened another time l send $100 money just disappeared. I’m looking for another app for international transfers. Don’t like the way they deal or actually just doing NOTHING!

You would think the developers would mention this on the website or in PaysendMoneyTransferApp description, but although you can download PaysendMoneyTransferApp , when you try to register, you’ll get a message that the service is unavailable in the US.

Amazing service! Best customer support ! Smooth transactions, recommend to everyone who is in international transfer needs. 😎👍

Not useful as they have stopped accepting new users in the US market.
I’ve changed my phone number, and that meant I could no longer send the money to my family.
PaySend, I hope that this decision was thought through.
0 stars.

They currently are not accepting US customers. No explanation on their blog, no heads up on their site, or in their app. They finally decide to be helpful when you try to actually send money, and they don’t give any ETA as to when you can send money.