Empower app not working? crashes or has problems?

Empower Status

Published by on 2024-01-04

Think the credit system is stacked against you? So do we. Empower is on a
mission to help more people access affordable credit, build their credit
history, and rewrite their financial story.


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Are you having issues? Select the issue you are having below and provide feedback to Empower.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
318.2%

Not working
36.4%

Account
18.2%

Crashes
18.2%


Reported Issues: 35 Comments

By Kevin Harris   1 month ago


Locked out

By Kaeley   1 month ago


My payment came out today instead of 3/21.

By Georgia Smith   2 months ago


It says "Unrecognized property exception - bad request error" and I have tried it like 15 times today to request a loan from my 401k

By Emily Snodgrass   3 months ago


I try to draw money off my app and it says unexpected error.

By Shannon Foraker   5 months ago


I cant find the app on the play store anymore

By Jonathan West   5 months ago


Just discovered that since September, my wife and I's social security payments are not transferring from our bank account. It appears that everything else is transferring OK.

By Walt D   5 months ago


The app stopped working with my credit union after 2 advances. Funny thing is it didn't stop working until after they got their money back. Seems suspicious to me.

By Joshua Walkup   6 months ago


I have been using empower for the past 3 months and everything worked great now when I try to get an advance it's telling me I need to update my bank account because it can't be used as a primary account

By ELAINE KNOLL   6 months ago


Empower was linked to my bank and was working great. The past 2 times I tried for an advance and a message is telling me that I have to link a different bank account? How can this happen. I use the same bank and it always worked. Please help. Thank you

By David Frederick   6 months ago


I'm trying to draw off my empower thrive and keep getting the unexpected error

By Alex   7 months ago


My empower app won’t open

By KC   8 months ago


Empower keep showing that I have unread messages. I have read all messages

By Quentin Bullock   9 months ago


After enter the card associated with my Flushing Bank account - I rcv a status message which says " I must enter the card associated with my paycheck from my institution

By Alexandra Olmeda   1 year ago


The app said it needs an update but it keeps showing an error in Google Play. App won't open at all.

By Joyce Martyn   1 year ago


Invalid confirmation Won't let me get advance

By Anthony parker   1 year ago


I get between 500 and 600 dollars direct deposited into my Dave banking account weekly on Thursdays and that account is the only one linked to my empower account and it worked fine for months, I used every week paying back and getting increased a little more each time. So, out of the blue- less than 1 month ago, i had payed off like a 125 dollar advance I think and the next day or so when I checked it, my advance amount had dropped down to like 25 bucks or something crazy. Checking back that afternoon it had gone up to like 75 and then the next day around 1 it was at 125. Thought about accepting it but really needed 150 or even 200 so held off. Late that night into the next morning it had DROPPED down to like 25 bucks and I was like wtf? It stayed like that until I checked it again that evening and it was back at 125 so I took it immediately lol, I didn't wanna miss my chance again apparently... So frustrating bc I depended on reborrowing that amount or more right back and repaying again next week as was my established pattern for weeks by then. This has been the 4th or 5th weeks doing this now but nothing changed on my end and I wanna know why?? What can I even do to get the legendary 250 amount lol? Seems sketchy at this point and I wonder how many actually are ever approved to get the full 250 each week 🤔

By Anthony parker   1 year ago


I get between 500 and 600 dollars direct deposited into my Dave banking account weekly on Thursdays and that account is the only one linked to my empower account and it worked fine for months, I used every week paying back and getting increased a little more each time. So, out of the blue- less than 1 month ago, i had payed off like a 125 dollar advance I think and the next day or so when I checked it, my advance amount had dropped down to like 25 bucks or something crazy. Checking back that afternoon it had gone up to like 75 and then the next day around 1 it was at 125. Thought about accepting it but really needed 150 or even 200 so held off. Late that night into the next morning it had DROPPED down to like 25 bucks and I was like wtf? It stayed like that until I checked it again that evening and it was back at 125 so I took it immediately lol, I didn't wanna miss my chance again apparently... So frustrating bc I depended on reborrowing that amount or more right back and repaying again next week as was my established pattern for weeks by then. This has been the 4th or 5th weeks doing this now but nothing changed on my end and I wanna know why?? What can I even do to get the legendary 250 amount lol? Seems sketchy at this point and I wonder how many actually are ever approved to get the full 250 each week 🤔

By Raquel DelDago   1 year ago


Empower will not let me update my bank information. They are added to my bank but they keep saying it’s the bank. I’m tired of their crap I’m deleting!

By Ryan   1 year ago


Any time I try to withdraw my advance, it gives me an error message stating the server is unavailable and to try back later. It's been doing this for 4 days. I've tried clearing data/cache and reinstalling, still nothing.

By Anthony Lynch   1 year ago


When I login it keeps flashing some of my I formation and then loads continuously flashing between

By Daishai Smith   1 year ago


Everytime I try to link my chase bank account with empower, it says there is some sort of unexpected error. This has been multiple instances on multiple days and weeks

By Robert Waters   1 year ago


Mine doesn't work at all days I'm locked out

By Kim Brown   1 year ago


Error has occurred with advance.

By Brady   1 year ago


Hello I have used empower for awhile now with no problems but a day ago it said I needed to update account connection and when I try it says institution not supported? my advance payment & member fee came out of my account yesterday but it’s saying it can’t connect? How is that even possible?

By David murray   1 year ago


Changed my advance from 200 to 100 advance has failed 3 times

By Jamiechambers   1 year ago


I have used empower for awhile now and it worked wellwith my chime account but since the last update I'm approved for my advance and it is saying my chime account is not eligible? I have reached out to customer support and no one can tell me why. I've tried all the suggestions still not working

By Lisa Wright   1 year ago


Once logged in app goes black and won’t reload

By William Hayes   2 years ago


Can't get code to sign up

By DeeAnna Bowers   2 years ago


not loading won’t let me access anything

By Kameron Ruiz   2 years ago


Hello I am trying to log into my bank account on my Android tablet. I get to the verify account where I take a pic of my ID and it crashes. What do I do

By Cheryl   2 years ago


Won't take me back to home screen to login

By Marvin Jeffery   2 years ago


He app Won't even start up. I keep getting a message "An unexpected error has occurred" and the app closes.

By Laneika   2 years ago


Took money out of my account and now Im getting an error

By Georgianna Koban   2 years ago


Empower will not let me pay my fee! I know this is a weird thing but it freezes on the pay back swcth. It doesn't even give me a "pay back" choice anymore. Am I doing something wrong? Is this an "on purpose" type of thing about not letting me pay?

By Christy sharpton   2 years ago


Empower took my payment out of my bank but now I can't get into the app or download it for new advance! Really frustrating


Common dislikes about Empower app

- Doesn’t link with my credit union so can’t use most of the features advertised

- Temporary outage with my credit union

- Charged the $8 monthly fee

- Did not qualify for the second month another $8 charged

- Not requiring enough



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About this app

Opening an this app Thrive line of credit restricts access to this app Cash Advance, with access restricted until the this app Thrive line of credit is closed and you meet the eligibility requirements for this app Cash Advance.  Many factors impact your credit score, and while making on-time payments and keeping utilization low may improve your score, there is no guarantee this will improve your score. ** The Annual Percentage Rate is subject to change.  Instant delivery is available for a 5% fee of the draw amount on the line of credit.  If you choose to pay your draw on a date other than your next paycheck date, your rate will be 35. 99% APR or as otherwise required by state law. † Early access to paycheck deposit funds depends on the timing of the employer's submission of deposits.  Think the credit system is stacked against you? So do we. this app is on a mission to help more people access affordable credit, build their credit history, and rewrite their financial story.  We’ll send you 24/7 alerts to coach you on how to do better. this app charges an auto-recurring monthly subscription fee of $8 (a) after the 14-day free trial concludes for first-time customers, and (b) immediately for customers returning for a second or subsequent subscription. Cancel anytime. * Eligibility requirements apply.  No credit score or security deposit to qualify. (this app is a financial technology company, not a bank.  Start with a $200 revolving line of credit and grow to $1,000 with every on-time payment.  If you choose to pay your draw in full on your next paycheck date, your rate will be 0% APR; if you miss your payment, you will accrue interest at 35. 99% APR and may incur late fees.  An this app Thrive line of credit is subject to credit approval.  There are no costs to open an this app Thrive line of credit.  Free instant delivery is available for eligible customers with an activated this app Card.  Perks of a credit card but with a debit card.  Enjoy instant delivery and 0% APR** (when you pay your balance on your next paycheck date, otherwise 35. 99% APR).  Building credit just got a whole lot easier. Wish payday came sooner? Wish no more.  No interest, no late fees, no credit checks. 



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