Providers: EBT, Mobile Banking Reviews

I absolutely LOVE Providers!! I use it all the time! I haven’t called my card in yrs! If I want to know the balance of my cash or my food stamps I just pull up my app real quick and it tells me in an instant rather than having to pull my card out, call the number, punch in that long card number, wait for the recording to say everything, then tell me what my balances are! This tells me instantly faster than you can snap your fingers! It’s especially great when I’m getting low and I get to the cash register and I’m not sure if I have enough food stamps, I just whip out my phone, pull it up real quick, then I can let the cashier know if there’s a balance on it less than what I’m purchasing. It’s so convenient! It also has tons of AMAZING offers all the time for all sorts of things! Phone plans, coupons, jobs, anything you can think of! If you don’t have this then you definitely NEED to get this like yesterday! This is one app that is a MUST HAVE on your phone!

I used to love Providers for how convenient it was but no way will I be using it anymore… this is the 2nd month in a row that someone has wiped my card clean… I got a new card last month when I realized someone used my card without actually having it. They took 600 off and there was nothing anyone could do not even the fraud department. Here we are February 3rd, I just got my stamps on the 1st and didn’t realize I had nothing on my card until I went to the store tonight. Logged into Providers and saw that someone used what I had left and knew exactly how much money I was going to get because they tried to wipe my card clean of the amount without realizing I had already used it.. so they tried again and took everything. I’ve never given my pin or card info out, I don’t shop for groceries online the only thing that has any of my ebt information is Providers and there is literally no way to delete any of the information, and absolutely no one to contact. I regret using Providers… if I could give -10 starts I would… take the extra time and just call the number on the back of your card or go to the website for your balance… DO NOT USE Providers IF YOU DONT WANT YOUR INFO IN SOMEONE ELSES POSSESSION!!!!!

I’ve recently faced some major life challenges, some of which I conquered and others that admittedly knocked me down and out. I’ve never thought I’d need public assistance, so when life led me down a path from successful self employed business man to homeless with zero income and the hoards of people who always sought to be near me have all but vanished, it left me in a very dark place.

I say all that because it helped me to appreciate the help provided by the state, and efforts to provide this help in an easy as possible way with things like Providers. Going from homeless and hungry to just homeless, hey make glass is half full! The assistance provided food, which in turn provides an overall content feeling allowing a more peaceful and hopeful mind. Providers just made all this that much better, by allowing you to check balance, history or purchases, as well as tips for saving and job opportunities too. It’s map of participating retailers and vendors is invaluable and I’ve never waited more than a few seconds for Providers to update its information (in the few instances that it wasn’t already updated when I logged in).

This may be the longest review of Providers with saying the least about the actual app, but the state and county officials and workers that made this all possible need some kudos from time to time too. So thank you! Your work is appreciated.

-Ryan, native Californian and humanitarian

Updated review:

I used to use Providers every single day. I live in PA and I use an iPhone 5S running 10.2.1 and it hasn't been working on my device for months. I've communicated a few times with the developers but they still have yet to repair the problem after all this time. I know the PA ebt portal wasn't working for a while but it seems to be working on my one friend's device again- just not mine. I can log into the connectebt website with no problems whatsoever so that tells me this is an issue on Providers /developer end. I'm extremely disappointed to see the lack of a fix for this problem. Even when it was working, it never really fully functioned. The coupon section never loaded and Providers was always a bit slow. So disappointed to finally be deleting Providers after how immensely useful it used to be for me. I'm going to try a different developer's app and hope for better results. I do hope they manage to fix this someday- I know I can't be the only one using this kind of a device and having no luck with Providers. Heads up to other people with older devices- Providers likely won't work for you and seems to get little support from developers.

Providers has helped me keep of my weekly spending habits and provides much needed coupons to help people especially during this COVID time! We are struggling as it is and it makes it so much hard when you’re already on disability for cancer and have some teenage kids like I do that are very expensive to feed! And a toddler! Thanks for the partners who are teaming up to help provide food during these troubled times we live in and thanks to app developers for everything provided in Providers! If I could win maybe a 1000$ hold a contest or see if y’all can get donations to help disabled people like me with money to provide for my children and pay bills that’d be awesome! I pray y’all can figure out partnering with non profits to help us maybe win or just donate money to sick ppl with kids and ppl out of work! It’s a wish and prayer I know but COVID has caused so many ppl to be out of work etc....

Thank you so much CalFresh!!! I would not make it through this time easily without you! Every level of this organization is stellar! The website I simple, large, readable print, not at all confusing, and really very thoughtfully ushers you through the short, encouraging process. Then the text and email service is very helpful and thoughtful as well. Providers is simple and informative and the website is great. And finally, the folks who call to walk you through any finishing touches they need as well as the people at the place where you pick up your EBT card are incredibly friendly, warm and eager to help—I really can’t say enough about how stunned I was at the simplicity of this incredibly important program. In contrast to the Unemployment Insurance website during this pandemic, it’s heads and shoulders above in its sophistication and ease. So impressed!!! Thank you again!!

Providers is very useful to me. Makes things a lot faster when I need to know my balance. All I have to do is open Providers , and my balance is there. No dialing numbers and choosing options or listening to any irrelevant information. Simple and to the point. I have not had to change my password at all. The only reason an app would lock you out , is for security measures, because after multiple tries it thinks you are someone else trying to get into the account . If you have issues logging in , it could be a simple typographical error , such as a wrong letter or number on the keyboard . There is no app or software that will let you use the same password multiple times; that is a security feature . Security features keep our information from being stolen and keep us from being the victim of identity theft or robbery.

Wowwww! So I’ve been using FreshEBT since I’ve had foodstamps which is going to be 4 years I think now lol and let me telllll you. It tells me when ima get my cash and foodstamps and updates with welfare. It’s not like the actual HRA app that you can scan documents and etc .. you can only see your information from your card without having to call, you also get a lot of coupons from supper markets near your area . Like I love stop & shop and they have so many coupons for them!!! So I recently filed for unemployment because of covid-19 and let me tellll you lmaoo. You can actually see your weekly claim on FRESHEBT! You just have to go to “add account “ which I never knew and you can add your unemployment or your wic for parents . So wow I actually really loveeee and appreciate Providers!! Lol recommended to all my friends ♥️♥️🥴🤞🏻🧘🏼

Great app. Full of useful information. If you need assistance to get back on your feet or to just make it to that next paycheck, or maybe covid destroyed what you had been working to build up? Providers has information on everything to get you pointed back in the right direction. It may not necessarily have the exact specific answer you are looking for at that specific moment, but it will get you on the right road. I guarantee it. Terrific job guys! I rarely leave reviews or praise an app. so in my eyes at least this one is a home run. Easy to navigate, simple to navigate, repetitive in a useful way, I was actually having fun doing the boring unpleasant, sometimes even “shameful” (its a big hit to our ego and pride to ask for help as males sometimes) but your app didnt feel like that at all for some reason. Thanks guys.

I just want to say THANK YOU for creating Providers!! This is HANDS DOWN the most helpful app I have! Before when trying to check my balance before shopping sometimes the phone number on the back of the card would work-sometimes not. That would stink when trying to go get groceries and not be able to check my balance. Those days are long gone now thanks to Providers!! Thank you so so much!! Also-I would not have known about the extra amount put on my card a couple weeks ago if I didn’t have Providers. I did not get the letter telling me about those until TODAY! So they would have been on there all this time and me not even know and I am now in a position that I need now more than I have EVER needed them trying to feed 5 children,so again I thank you!!

So Providers was originally called fresh ebt. They automatically signed us in every single time the entire time so over the course of time I forget my log in credentials. Now Providers has changed over to “Provider” it logged me out. So obviously I have to log back in. I don’t know my credentials. I’ve tried recovering them but Providers keeps claiming I don’t know the city where my own child was born. I obviously know where my 16 year old was born. I even took out the space which is required per Providers . I’ve tried spelling the city multiple ways just in case by chance I misspelled it by chance. Nothing has worked. If Providers had support, maybe I could get this figured out and fixed. Providers has absolutely no way to contact support. I’ve been trying for two days to contact some sort of support. I’ve been searching Providers , and googling for a support contact. I did email their feedback but nobody ever responded to me. I have no way to get into Providers .

Great job, guys! Fast, responsive operation, and well put together. The extra info, links, and actually helpful “ads” make it seem like they aren’t ads at all. They are valid, timely and very helpful resources that can assist people in procuring affordable services and goods that are legit and much needed. The content goes well beyond gov’t sponsored apps and sites which only give basic and minimal info. Providers shows that you guys actually do care about people in need and may be a bit down on their luck, and you do it with dignity and respect. Many kudos and I’m sure I’m one among many who is very appreciative of your time and effort in providing insightful, up-to-date and relative information and resources. Keep up the great work guys & gals! Much respect and appreciation!

I had Providers on a different phone and recently switched phones to an iPhone. When I tried to load the debit portion of Providers it gave me an error message and will not let me see anything other than the ebt portion. If anyone has food stamps I would not recommend Providers to keep up with the balance as it wants you to get a new card that never shows up and if you get the child tax credit you will not have access to the funds. Just wish Providers would go back to the way it used to be, keeping food stamps separate from everything else. Yes it can have its ups and down because you shouldn’t have more than one card for different things but if you were getting money sent to a bank account for the child tax credit or ssi or whatever the case could be if you don’t have the this app card you don’t have any money other than your food stamps. And for me I can’t pay my bills right now because I don’t even know where my child tax credit money is.

When I first got excepted on this program I cried because I’m 61 i’ve worked since I was 16 and I’ve never thought ever that I would be on welfare, but let me tell you this is the best thing that’s ever happened I got a card in the mail with $400 on it I I started shopping at Trader Joe’s and now I can buy real food salads fruit chicken beef fish and make my own meals and eat healthy rather than the value meal at whatever fast food place for a dollar this is real food and it’s changed my life and I want to say thank you very much nothing to be embarrassed about these are strange times I don’t feel bad and nobody makes you feel bad when you’re using this card for anything which is cool.
I’m grateful

It makes staying in the know and managing all my benefits easier than ever! It’s never been so easy to check to find stores or deliveries to make sure they work with ebt at the touch of a finger! Knowing what I have to spend without going through auto call. Staying updated on everything that my county, state, or nationwide has going on during the pandemic. Which is great to know when you need to prepare for something, don’t want to miss out on something or even just stay informed. Especially for those of us struggling and needing assistance right now in other aspects than just food, they can connect you to any help that’s out there. It’s amazing

So I am got hard time to remember balance and stuff and always have phone handy do was. Ice to have app but now I can’t get my balance for past 3 days it won’t update my amount info and money has been added and used from card had to call number for info on how much cuz app wouldn’t load says i am logged in but won’t load info says can’t get my states info right now try back later do I been trying for 3 days now and just not working I hope this gets fixed only dropped to 3 stars cuz of this other wise would keep it at 5 stairs also love that gives u coupons and shows jobs in the area and gives info on how and were u can find help for few things . Please fix Providers I really loved to be able to use it

I hate when I’m in a rush and needing to find out what my ebt food balance is and I’m unable to find my last receipt. Having to call my card on multiple occasions to get my balance can be a hassle at times. I don’t have the greatest memory so I find myself calling to find out my balance on a regular basis. Now that I have the ebt fresh app on my phone it has saved me allot of time and frustration. I am so glad someone told me about the ebt fresh app. I recommend it to so many people. So thank you for making it so easy to check my ebt fresh app balance without having to make a phone call. I also love that I can see my last purchases and what I’ve spent. Thank you EBT FRESH..

I love the Fresh EBT app because you can check your balance almost anytime, any place, without having to call. It is slow sometimes at updating the correct amount, but there's a refresh button in the top right corner that you can push that will update it. With the Fresh EBT app, you can also monitor your recent transactions, so you don't forget when and where your card was used. No more keeping up with long receipts. My cousin Laura introduced me to Providers , and I'm glad she did! They also have tips on how to save your money, etc! Very useful app. Thank you Fresh EBT! With 3 kids; anything that makes things a little easier, is a win for me!

This is probably the best app I have used in the last three years it keeps all of my transaction history available to me me and im struggling to put food on the table so when we see that our benefits hit we feel like we just won the lottery food is like gold for my family of 5 I’m a single mom in Cali who had to take my kids out of school because my smallest has a immune deficiency so having them at home I can’t work a real job so I try to door dash with the kids but it’s hard but Providers makes things just a little bit easier and it’s a huge relief to just one thing go right in a world of wrongs 😊 - Ellie Chavarria

I used to have to call the 1(800) number to check my balance & more often than not it took me 2-3 tries to get my correct number input. While it was a functional system, calling just took a little patience. However the app is perfect for the fast pace, immediate gratification culture we live in. Once setting it up, which only takes a few minutes, you can set it so it remembers your login info so that any time you want to check your balance, it’s literally just one tap.
And there are a bunch of other functions & info available with it such as suggested weekly budget and past and upcoming deposits and when.
A must have app for anyone with CalFresh.

I've been using Providers pretty much the entire year of 2017 so far it's pretty accurate & it gives all the last transactions & your balance immediately after you use it. The problem is that it keeps demanding a password change every so often & you can't leave it the same or use a previous password. I have had to change my password so many times that I'm now having to make up new passwords different than the 5 that I normally use. It's causing me to keep getting locked out after 3 tries & I have to start all over with my card number & birthday & social & everything. Once it gets to that point it's easier to just call the number because at least then all I have to enter is the card number. I do make a note of each password change but sometimes (like this time) it tells me the password is wrong when I know for sure that it's definitely right. Providers has also been freezing a lot since the last update. I'm writing this review because I'm now locked out once again & my card is not with me so I won't be able to check my balance until later today which means I can really plan ahead & make a grocery list. In the mean time I'll look for a better app or just stick to the old way of calling & putting in the card number.

I live in Washington state. When I went to check my EBT balance I got this notification: “Washington switched to a new EBT system, and it sometimes prevents EBT from connecting. If it’s not working for you right now please call 888*******. We are working hard to get Fresh EBT back to normal ASAP.”
People living in other states may be getting the same or similar statement.

I did some investigating. All it meant is that I had to go into Providers and create another account all over again. In other words enter your state, your EBT card number, your birthdate, your first and last name.
Then it will ask you to create a USER ID and a PASSWORD. Your password will need to contain a minimum certain number of letters, a capital letter, a lowercase letter, a number and a symbol.

Once you do that hopefully should be able to get back into your account without any problems. Be sure to write down your user ID and password in a safe place so you won’t forget it. All this just took a couple of minutes and is sure a lot easier and less frustrating than trying to call that toll-free number and entering my EBT 16 digit card number every time I need to check my balance. 😊

Providers at first was the very useful I was able to plan ahead make a grocery list that was accurate with telling me how much my food purchase would be before I even swipe my card now I have to sign in and I don’t like it and I hear this rumor about the new update doesn’t let you keep your password but for only a short period of time and then you have to change it I don’t like it at all it’s very inconvenient and I would like to get to Providers and my card when need without signing in. That app it’s self is very useful and informative even helpful with coupons and finding jobs but the signing in and changing of passwords every month or so it’s very annoying and I will like my list to be put back on Providers without that list I am not able to add up the store prices (accurate store prices) before swiping my card to know how much will be left on it and how much I’m spending.

Providers. is really amazing! What can I say it's overly helpful, does as it says plus more, and makes daily life so much easier. I haven't had the constant password change a few others have mentioned. In fact I haven't had to change my password since getting it. Such a useful app I can't say enough about it.
As a family on a budget this helps my overall spending to be looked at to see what I must better and what I have used but also left to spend. It has informed me of changes in the past that the local human services office failed to notify me of. I recommend Providers!

UPDATE: Providers is working perfectly now and I’m very happy! It is easy to use and so convenient. Also, I was contacted by the developer to let me know what had caused the problem, which reflects great customer service. I’m updating my review from one star to the five it deserves.

Original review: It worked beautifully the first time I used it and I loved it. But ever since then I only get the message “Sorry, unable to connect to your state’s portal. Try again shortly.” I’ve been trying again for over three weeks and it still won’t connect. Too bad. It would be fabulous if it worked!

I think Providers is absolutely amazing. You can have your grocery list right there with you. It keeps track of all your transactions. You can get your balance anytime without calling. Helps you save money by giving you coupons. And you can make all your cards from the grocery store is right with it. So in my opinion it made life a little easier. Which with my life I need a little bit of easiness in it. Thank you to whoever invented Providers . I haven’t had any of the problems the others have. And I didn’t even mention all the stuff that it does. I’m just super stoked about it.

I have had foodstamps for some time now and before Providers I had to make sure that I saved my receipt and didn’t lose it so I could keep track of my foodstamps budget wise. And let me tell you it was a pain in the neck 😡. Now with Providers it lets me know when to expect my next deposit and when the date gets closer it tells me how much. 😊 So now I can stay more up to date on my case incase I don’t get a letter from my caseworker. I can also refresh it instantly after I’ve just made a purchase! It doesn’t take mins or hrs to refresh!! I love it ❤️ highly recommend!!!

I love it so far. The SSN is just to verify that you actually have an EBT account. It's never stored or anything. My only hang up is updating the map. My EBT office has moved about a year ago, the map doesn't represent that. Other than that. I think it's a neat little app, I was waiting for this. I had a website where I checked it pasted on my home page. But now there's an app. The accounts were synced actually! More publicity should be made for Providers . I just stumbled upon it looking for apps of this nature. 😊 nice job bringing this into this generation. I appreciate it.

Providers works great for some things. Seeing my balance and a breakdown of what I should be roughly spending weekly to not starve at the end of the month is great. A transaction history is nice.

However Providers includes a bunch of stuff I should be able to turn off. I don't need a job. I don't need to know about other assistance programs. There should absolutely be a toggle in the settings that reduces Providers to nothing more than a balance and transaction history.

With all this extra cruft - which I admit they're probably forced to display by state agencies; God knows I get five phone calls every week telling me about prescription drug cost programs from the state - I might as well just use the barebones ebtEdge app instead because it doesn't constantly pester me to get more benefits I don't even need.

I’ve had Providers for a year or so and now I can’t access it at all. It says I have to fill out this whole new slew of information, so okie doke no problem. That is, until I go to submit it and it won’t go through. Been trying to access it now for about an hour and every time I submit the “new information” it says no server response. Like what the hell. I submitted with wi-fi, no wi-fi, and with full bars. So now I just can’t access Providers?? I even tried deleting it and reinstalling and still go the same “No Sever Response”? Like why make an update that makes Providers extremely hard for people to access their own accounts??? Very disappointed!! Looks like it’s on to an app with less stars, but I bet one that I can actually use!

Providers is good! Show you the in real time balance and transactions plus coupons and jobs opportunity BUT!! Maaaaaaan I have to keep changing the password for security reasons 🤷🏽‍♀️ Who TF is going to steal my food stamps? Providers have no info of my card also! Nothing to show! This is not a credit card and I always forgot the passwords because I always are force to change it and can not be the same password of my last 12 passwords, who keep track of this? Please change this!

So I’ve been using Providers for almost a year now and suddenly today it logs me out of my account and says I have to log back in to see my balance- okay, fine. So I put in my card number and I put in my PIN and try to log in and Providers says that I have to fill out a captcha, which wouldn’t be a problem if there WAS a captcha on my screen. I’ve tried scrolling up and scrolling down to see if I’m missing it- it’s simply not there. I’ve tried clicking on the captcha’s warning pop up to see if it takes me to it, but it doesn’t. I can’t see my benefits at all. I’m going to have to install the EBT Edge app. Very upset