Make every day more rewarding.
Download GetUpside to earn cashback on what you
need, so you spend on what you love. WHAT GetUpside is a platform that lets
you shop as usual and earn cash back, but in a way that makes sure businesses
earn too. Claim an offer and get the most value on g...
Worst program ever
First let me say the customer service is absolutely herendous. I think the representative that contacted me via email was for a foreign country based on the spelling of her name. When I signed up for my very first gas discount the website said the price of gas is currently $2.60 when I got to the pump five minutes later it was $2.79. Shell gas stations are typically more money to begin with so when I got to the pump the pump shut off at 15 gallons when I re-initiated the pump I wasn’t Happy to see the price of regular unleaded gas $.19 higher then get upside quoted. After pumping gas one would assume that there get up site discount had been applied but when a day later my discount was a total of two dollars, and I pumped 100 gallons, I realized this was not the case. Abigeil, notice the spelling, said she would have to have a supervisor contact me but did understand my point of view. A supervisor never called although was supposed to within seven business days. I recontacted Abigeil and another seven days have since gone by with no supervisor responding. I got 100 gallons of gas so to pay all that extra money because their website misrepresented the current price of gas at that station and for them to be so rude to not bother to contact me after two replies back to them, I would never use this program again so if anyone has any problem with the system be prepared that no one’s going to respond. They could care less.
Cheap and slow
They charge you a whole dollar to cash out to PayPal unless you are cashing out $15 or more or getting a gift card. Then when you do cash out they give to a notification that states it will take 24-48 hours to transfer your money to PayPal. First of all I know it doesn’t cost them a dollar to cash out small amounts. They say they’re passing SOME of that cost on to us, so they would have us believe that it costs them more than a dollar to transfer funds. Second, if they’re going to charge a whole dollar to transfer to PayPal then they could at least do it quicker than 24-48 hours after you cash out. PayPal only takes 2% and they transfer immediately (30 minutes tops). Lastly, this app is full of bugs. The first time I claimed an offer the app told me I had 4 hours to upload a receipt from the gas station I selected. Once I got to the gas station and pumped my gas the app suddenly crashed and logged me out. I’ve had this app for months before I actually used it and it had never logged me out before. When I tried to log back in it told me my info was incorrect. So now I had to play the log in game. Once I finally got logged back on I uploaded my receipt and the app told me I should see what my cash back would be in 24-48 hours. Then it told me 3 different discount amounts that I would be getting. This app needs A LOT of work.
I REALLY wanted to like this app.
I commute 700 mile per week. So believe me when I say that I really wanted to like this app. I just tried my third attempt at using the app....1/3 attempts worked great but I have learned a little so I thought share a review.I gave it two stars because the concept and the ease-of-use for the app is really exceptional. The app is not too bulky and very straight forward. I love that you don’t have to give them all this personal info just to use the app. However, that’s pretty much where the benefit stops. With a little home work you can find out which gas stations will offer some savings. Not all the one listed will actually save you money. The problem is that so many of the gas stations that I see listed on this app are seriously depleted businesses. I’m not talking about cleanliness. I mean the pumps are broken, printers don’t work, gas is awful and causes your car to run rough... Today (for example) the only station that would offer me an actual savings only had 2 out of the 12 pumps that were operating. And they both had people parked at them while they stood inside talking and doing whatever. Not worth the $1.00 total savings to try to convince them to let me pump my gas. In the end.....they have plenty of credit cards that earn points that will convert into gift cards. Get one of those, be responsible with it, and get your gas wherever you feel like.
😡😡 Updated*** 😡😡
My mom recommended this app to me, so I thought I’d download it and check it out. Unfortunately it does not work at all in the state I live in, not a big deal. I wanted to delete the account, because I had only downloaded it, never once used it. I have had to jump through a million hoops to gets this account deleted. There is a part that says delete account, it doesn’t delete the account it makes you send them an email. Ok no big deal until it turned into 4, emails I finally get reply. The reply now has me emailing them again, because they need it confirmed. One would think the 4 previous emails would have pretty much confirmed I indeed want this account deleted. I have never had to do all of this just to delete an account it’s ridiculous. ***You can’t make up the nonsense that I have had to go through to delete this account. It was finally deleted, I hope, I refuse to re-download it to see. After all of hoops I jumped through, they still keep emailing me!! I made very sure to make sure I would not receive any emails, I made sure to unsubscribe from them, yet they still keep showing up. Then they sent me a survey email, ok fair enough. However if this small start up trying to get off the ground, actually cared, or read emails, they would know all the answers with out still pestering me, even after I took the blasted survey. Seriously leave me alone please.
Good app but chance to be great
The app has been fantastic and I had given it 5 stars in the past but ever since the update a few months ago where the app allowed location check in via GPS at a station and no upload of receipt and they search for your card number in a transaction with that station it hasn’t worked in those instances and no money back is earned and have to weeks later submit the receipt to the support team. It still works flawlessly and quickly if you do it the old way of uploading a receipt. Only issue is when you check in at a station that does it that way you have to do it that way and no option to upload receipt is ever given. So for now I try to avoid stations that use the check in option but point is I shouldn’t have to avoid those and unfortunately those stations tend to be the higher cash back amounts. If the team fixes this issue or at least allow the user to choose the way they would like to do it (either check in or upload receipt) regardless if the station is a check in station, the app would be back to 5 stars. Otherwise stick with the non check in stations and you will be ok and the app will work good for you.
It really works!!!
I’ve been using this app for a little over a month now and I wish I would have found it sooner! You literally open the app, search for participating gas stations around you, claim an offer, pump gas, and then upload your receipt. Usually within a few hours after you’ll begin to earn cash back! The most I’ve personally seen offered is 19¢ per gallon cash back which is really nice! There are two negatives I have about the app though which is there have been several instances where the system misread my receipt and I received the wrong amount of cash back. Every time this happened however, I contacted the customer service team and I was issued the correct amount back hassle free! (I always attach my receipt when reaching out just to verify) Also that the only gas stations i seem to see having offers are BP and Circle K. It would definitely be nice to see more of a variety! Although in my area (OH) I’m not able to redeem offers on restaurants, groceries, etc I do recommend this app for anyone who enjoys getting a little cash back here and there! Patience is key!
This delivery driver gives it two thumbs up!
I’m a delivery driver, so you can imagine I go through quite a lot of gas, sometimes filling my tank from empty a couple times a week. With gas being so expensive, it’s awesome that I can earn a few bucks back here and there. Perfect for drivers who spend a lot on gas for high commutes and delivery drivers who don’t want to spend all their hard earned money on gas. I heard a commercial for this app on the radio one day while on a delivery and I downloaded and used it for every fill up after that. I ran into an issue where there was another gas station added on top of the gas station I was already frequently using and couldn’t figure out why it was rejecting my receipt, their customer service was top notch and they even gave me the money I had missed out on. I would love to continue to use their services but I’m moving to an area where the gas stations have not yet joined the GetUpside action, but when they do, I will be sure to use their services as loyalty as I have in the past.
Wanted to love it
Theoretically this is a great app but I’m disappointed in That the gas prices listed within the app while looking for a gas station is never the same when I get to the actual gas station. The prices at the actual gas station are higher, sometimes much, then what the app says. And when the cashback is only $.01-$.03 it doesn’t even make sense to go to that gas station because I can go to a different one and get gas for a cheaper price without the cash back. To me that defeats the purpose. I’m not trying to spend more on gas just to get a gift card with my “savings” when it’s actually not a savings if I can go across the street and get a better price without using the cash back. For instance today the gas price listed in the app was 2.41 with .04 cash back because of the July bump. So it would originally just be one cent. But when I arrived at the gas station, the gas was actually 2.60. So with the cash back it goes down to 2.56. The gas station next-door was 2.43. So I still would’ve been better off going to the gas station next-door. Also please ask van the list of gas stations included. A lot of times I have to go out of my way to get to a participating gas station.
Awesome app and fantastic service
Looks like these guys are just getting started, and already they’ve been able to save me a ton. Other gas discounts I’ve been able to get are 3-5 cents per gallon, but with this, I’ve been able to get as much as 13 cents per gallon - stations are limited, but there’s enough to make it pretty easy to find one. The only restaurant I’ve seen is Popeyes, so hopefully there will be more coming - but they give as much as 25% back, so that’s an extra meal when you’re feeding a family. All for taking a few seconds to upload your receipt. But what puts this over the top is the fantastic customer service. I had some issues with the receipts on a few purchases, and the customer service at Upside quickly and easily helped me get through them, helping me to claim money that I was certain I wasn’t going to be able to get. They seem to truly care about the customer experience.
Issues as of late
I’ve been using this app for awhile and a lot more as of late. I always try and find the gas station with the most cash back and fill up there. Two times in a row now I’ve used a gas station right by my job that says $0.16 cash back per gallon. When I finally get the cash back it tells me I only claimed $0.01 cash back per gallon. I contacted Get Upside and the we’re very polite, except it took them several days to get back to me. I even had to message them back to see if it was in fact $0.01 cash back and not $0.16 like I thought. They finally replied and assured me it was $0.01 and not $0.16. I figured I read it wrong and when I claimed it and continued with my day. When I claimed it again at the same gas station for around $0.16, the same thing happened and I only received $0.01 cash back. I’ve opened another help ticket but have not heard anything back in 4 days. I really like the app and enjoy getting cash back but when I know I claimed a certain amount and I’m told it was only $0.01 cash back, it’s pretty frustrating. It seems like whoever was helping me was busy and didn’t really look into my claim.
Wastes your time & no support
The app itself seems to work (doesn’t crash, good response time, etc). Unfortunately, the process doesn’t work and wastes your time. I tried to use the app three times. The first time, the nearest fast station was 4-5 miles away from me and in the wrong direction. Not their fault, per se, but I didn’t want to drive that far for the amount of savings in return. The second time, the app directed me to a Shell station and was about 2 miles off the route I was using. When I reached the destination, it was an Italian restaurant and no gas stations in the area. Third time, the gas station wouldn’t accept chip credit cards at the pump. That snowballed into a 20+ minute fuel stop with multiple trips inside the store. The gas station provided a receipt that was not accepted by GetUpside. So... this was a giant failed experiment and wastes quite a bit of my time and didn’t produce one penny in discounts. Finally, left a comment with the GetUpside support group and 3 days went by without any indication they were interested in helping fix it (or even that they received the post). They don’t care. So this is a great app as long as you don’t expect any refunds, have ample time to waste and want to be ignored by the GetUpside folks.
Works but only with certain phones
Giving this app two stars because although it is legit and works, it only seems to work with certain phones. I first downloaded this app awhile back with my iPhone 7, and it worked perfectly fine. Finally decided to upgrade from a 7 to the new 11 and now I’ve downloaded the app and it literally will NOT let me log in. I even chose the “forgot password” option so that maybe it would let me reset my password and then it would let me log in, but every time I enter my email it says there is an error and to try again. I deleted the app thinking there might be a glitch and re-downloaded it. Still cannot log in and cannot even submit my email for the “forgot password” option. I know it has to be that it’s not compatible with this version of the iPhone because I still have my iPhone 7 so I turned it back on and using my WiFi I logged into the app from the 7. Disappointed that it doesn’t seem to be compatible with certain phones. Guess I will have to discontinue using the app. If the issue is resolved I will for sure use this app again because otherwise it’s great.
Worst Customer Service - Junk App
The idea the app promotes is good but it horribly fails in it’s delivery. I always purchase premium gas for my car. The when I summit my receipt for proof of purchase the app ALWAYS seems to change the cashback grade to regular. By the app changing the grade to regular I now result in no cashback since since I also use my fuel rewards card at my local Shell station. If the app would have processed the offer correctly to begin with my cashback per gallon would have been reduced by 3.5 cents per gallon as per their rules. Even with the cents per gallon reduction I would have still gotten about 8 cents per gallon back. Now because it didn’t process correctly I have to open a support ticket each time with customer support to try and get it fixed. Most of the time they say they are “resubmitting” my receipt for processing and a day later I get an email saying I didn’t earn anything because it processed as regular again. This app is a WASTE OF TIME!!! You will spend all your time trying to get a CSR to fix your submission with it not actually getting fixed. It seems like “Peggy” is in a foreign country and doesn’t actually understand what it is she is looking at on the receipts.
Great Feedback Story
This is a a great app and it really works every gas purchase offers cash back for your coins to add up. Remember Christmas is around the corner. Anywho... I used the app recently to find a near by gas station, not realizing I went to the wrong shell gas station which was only 1.0 mile from the one on the app. The addresses looked similar. Long story short, I got gas at the one that was not on the app by mistake. Since I noticed I never got paid out, I submitted a ticket for review. The agent Jofrance who replied back took her time to explain that I didn’t go to the gas station from the app. She even showed the attachment of my receipt showing the adresses in the app was different than the one I submitted. She also gave me tips on how to carefully make sure the gas station address much the address on the app. I’m glad that she took her time to throughly explain to me so that I would not be confused. I appreciate the feed back!
This app has so many bugs
I’ve repeatedly had problems with the app stating one price on the claim but paying out a much less price. When you try to contact anyone there your comment will “fail to send”. If you ever do get a complaint through it is answered by a automatic reply saying someone will get back to you. That is pretty much where it ends. IF you get a reply from there it will just tell you that the person is “escalating it to a further team member” or something to that effect. This is when you will NEVER hear from them again. I recently claimed an offer on time and it was completely rejected as not being submitted at all or not on time or some excuse which was not the case. I complained not through the app, because it failed to send, but directly to the service email from a few times before. It’s literally impossible to get feedback on issues through the app. No one there seems to know or care what’s up at what’s app. Good luck trying to receive your true reward. It’s very frustrating and a bit of a scam. Or perhaps it’s just poorly run and the app needs updating? I don’t know but it’s not working as they sell it to us!!!
A better way to Contact apps
You can now contact GetUpside Cashback: Gas & Food customer service directly
via Email using our new site - AppContacter.com
Yes. GetUpside Cashback: Gas & Food is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 102,402 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for GetUpside Cashback: Gas & Food Is 39.9/100.
Yes. GetUpside Cashback: Gas & Food is legit, but not 100% legit to us. This conclusion was arrived at by running over 102,402 GetUpside Cashback: Gas & Food User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for GetUpside Cashback: Gas & Food Is 39.9/100.
GetUpside Cashback: Gas & Food works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Leave a comment: