Contact FTX Support

This used to be a great app for tracking live prices and managing your portfolio, nowadays it barely does the job that it was created for. The prices are almost always wrong and slow to update. App glitches and crashes, signs you out randomly. I have reported these issues many times in the Telegram support group, but they've never been fixed. They just say they will look into it. If you don't listen to feedback from your loyal users that have been using this app for years, you will fail. I know many people who have been flocking away from this app due to these issues. Don't even get me started on the trading experience, that was certainly an unnecessary addition and just a money grab by the team. We wanted a simple app to track prices, losses and profits and you couldn't even deliver that. It's a shame, i'm finally done with this app after looking past huge issues for months and will be looking for alternatives. The developers either do not care, or are incompetent.

Do NOT download this app or try to use blockfolio. It is going on ONE MONTH now that I have been out of my $5,000 and over 20 interactions with their “customer support” and still they have not resolved the issue even though they admitted to being aware that they took an extra $5,000 from me. When attempting to withdraw your funds this company did an EXTRA debit from my blockfolio account and my bank account and then never put the money back into either account. Their customer service is horrible and I will be suing and reporting this as fraud to my bank. I have tried to resolve this numerous times with their team who are unfortunately a bunch of idiots asking me to repeat myself and submit the SAME information over and over again from my bank. They take full days to weeks to respond and when they do, they don’t even resolve the situation. I’ll be sharing my screenshots of the threads on reddit, twitter, and instagram. BEWARE!

Blockfolio/FTX locked me out of my account and will not let me get back in. They want me to verify my identity, but they do not send the email for me to do so. I cannot reset my password because they also do not send the email for me to do so. I am locked out of and losing thousands of dollars. When I put in a ticket for customer support, they said to delete the app and reload it. Then the next response was I should reset my password. Which IS my issue… I cannot reset my password. I cannot log in, I cannot verify my identity, I cannot access my money, because they do not and will not send the verification emails. They have ZERO interest in resolving my issues with their application, therefore I am reporting them to the FTC. My response to developer response: I didn’t say a single thing about withdrawing funds... I said you locked me out of my account. What is your malfunction? FTC report has been filed. I’m taking you down.