Contact Hik Connect Support

by HenrytheV

I keep on making the mistake of updating this app. First, I could keep all of my cameras on HD. Yes, the cameras were choppy, but I prefer quality over quantity. Then an update made all cameras automatically display as Basic, and I then needed to set them to HD every time I switched cameras. So I tried contacting the company through the feedback feature in the app. No reply.

Now, this most recent update only displays one camera and I must manually add each camera EVERY time I want to see my cameras. Close out of the app? Add each camera again. Maybe I want to multitask, and according to Hik-connect I lose connection for a bit? Oh, that's means I need to login again to Hik-connect, and I then need to add each camera, again. I can't view the cameras I have installed immediately when I need to. Please, change the app back to what worked before. This current version is not an upgrade.

Ultimately, considering I bought my system to use on my mobile devices (like anyone else living in the 21st century), I would not recommend others buying Hikvision products until they fix the very methods you must employ to use those said products. A hi-def CCTV system is only worth buying if it's hi-def and a CCTV system. Not mobile friendly = not a CCTV system worth buying in my book. I'll wait to buy any more cameras (have 6, need 10 more) until this gets fixed.

by DufferJ

On my second system and it is not good. The Cameras are supposed to be HD, honestly I do not notice any improvement. The system crashes often. When this company provides an update you can count 100% that it will totally mess your phone, pad and computer viewing.
If you call this company’s Tech Support, it prompts you to press #1 to leave a message as they only work bankers hours 9-5. Back to trying to leave a Tech Support Message... pressing the number 1 does nothing but rewind the message. Totally frustrating.
If you are counting upon this system for your personal safety at your home... look somewhere else! I just emailed the company that I have a relationship with and who recommended this system to me and asked that they come asap and remove it then find me a better one that works. One whereby the actually company itself answers the phone and if you send them an email for tech support, it is kicked back as a bad email address.

Very disappointed, going to dump it asap and never look back. Do your homework before you commit thousands of dollars in custom installation and get let down. Heaven forbid if you experience an act of violence or break in and this system is down. Oh and I angry at this company’s lack of customer service.

by Vince Coetzee

This is one of the worst pieces of iOS software I’ve ever had the displeasure to use. It’s badly designed, it’s not easy to use, it violates many iOS conventions, it crashes a lot and clearly the developers did not understand how to write a decent iOS app. The thing I find most frustrating is how the developers have not made correct use of the iOS APIs which makes the app difficult to use because it does not function the way other iOS apps do. Another thing that contributes to the poor quality of the app is that it is just plain ugly, well designed iOS apps are usually aesthetically pleasing but not this one. The developers of the app also did not bother to get the app properly translated into English so there are horrible mistranslations such as when one is asked whether one wishes to overwrite existing data and the app asks one if one “wants to cover it”. A truly horrible piece of software, if people have given this app a rating of 4.7 it’s only because they like the information the app makes available not because it’s a good app. YUK !