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I made an appointment with a doc who uses this app. The appointment was about a month later. I failed to add it to my calendar - I was getting on a plane and would be traveling for a month and completely blanked on that. I knew the appointment was at some point in the week after my return and should have called to confirm. That’s on me. However, every doctor I’ve ever seen (as well as my hair stylist) has sent me some sort of reminder a day or so ahead of the appointment. This one? Zippo. Again, I should have added it to my calendar immediately, but you’d think someone using such a “sophisticated” app would have a way to send out reminders of upcoming appointments. I received an automated notice that I had MISSED my appointment, however it would be nice to get notice 24-48 hours BEFORE the appointment. Lesson learned!

Preview and demo was great and staff was friendly. Then you sign the contract which is a minimum of 1 year and everything changes. App is not a simple to set up, use and does not deliver what they said it could. One of the answers I received was “I’m sure we can do that but I’ll have to check with support on the details.” Then, “I’m sorry that just won’t work with the system.” My fault for signing too quickly. Support is laughable. Appt times are difficult to get because Fred likes his vacations and his appt windows are minimal. Do yourself a favor and find another communications system. I know I will as soon as possible.

Had an MRI week and a half ago of my back, I am in excruciating pain can hardly walk! The doctor has neglected to call me back he had the results last Thursday that’s five days after he got the results he still hasn’t gotten back to me with my results! This is inhuman to let someone continue hurting without a plan ofPossible recovery. I can’t sleep at night because of the pain and again he’s had my results for five days without a phone call. I’ve even called and left messages for him to call me and I seem to fall through the cracks with someone!