Spruce: Medical Communication Software
Company Name: Spruce Health
About: At Spruce, we’re passionate about building a better way to see the doctor.
Headquarters: San Francisco, California, United States.
Spruce Overview
What is Spruce?
Spruce is a platform for HIPAA-compliant communication and care outside of the exam room. It is designed for healthcare professionals and their patients, providing powerful, easy-to-use tools for team collaboration, panel management, telehealth, business phone functionality, and automated custom communications. Spruce offers a unified team inbox, allowing healthcare professionals to call, text, fax, secure message, video chat, and more—all from one secure app.
Features
- New phone and fax numbers or transfer in existing lines
- Robust mobile and desktop apps
- Built-in compliance: Automatic HIPAA BAA, two-factor login security, SOC 2 auditing, HITRUST certification, and automatic audit logging for communication read, write, and view
- Advanced phone system: Phone trees, multiple lines, secure voicemail, automated transcription, VoIP, number sharing
- Messaging and fax: Secure individual and group messaging, two-way SMS texting, secure two-way eFax
- Telehealth: Secure video calling, as well as adaptive clinical questionnaires for patient intake and screening
- After-hours: Automated schedules adjust phone system and messaging to match business hours
- Automation: Save messages for reuse, schedule messages for future delivery, implement automatic message responses for common needs
- Panel management: Contact and conversation tagging, patient list upload, advanced search, bulk messaging, and custom inbox configuration and communication routing for each team member
- Team collaboration: Secure team chats, shared inboxes, internal notes, and @-paging bring the features of modern team software to the healthcare space
- Free and secure patient app for mobile and desktop
- Receive video calls from care team
- Send and receive secure messages, including photos
- Receive alerts for new activity.
Official Screenshots
Product Details and Description of
this app is the leading platform for HIPAA-compliant communication and care outside of the exam room. Call, text, fax, secure message, video chat, and more—all from one secure app, with a unified team inbox. Designed for healthcare professionals and their patients, this app takes your clinical operations to the next level, with powerful, easy-to-use tools for team collaboration, panel management, telehealth, business phone functionality, and automated custom communications. Healthcare Professionals: Start your free 14-day trial today—no credit card required. Patients: this app is always free. Download to connect with your care team for secure messaging and telehealth. — this app FOR HEALTHCARE PROFESSIONALS — • Get new phone and fax numbers, or transfer in your existing lines • Robust mobile and desktop apps • Built-in compliance: Automatic HIPAA BAA, two-factor login security, SOC 2 auditing, HITRUST certification, and automatic audit logging for communication read, write, and view • Advanced phone system: Phone trees, multiple lines, secure voicemail, automated transcription, VoIP, number sharing • Messaging and fax: Secure individual and group messaging, two-way SMS texting, secure two-way eFax • Telehealth: Secure video calling, as well as adaptive clinical questionnaires for patient intake and screening • After-hours: Automated schedules adjust your phone system and messaging to match your business hours • Automation: Save messages for reuse, schedule messages for future delivery, implement automatic message responses for common needs • Panel management: Contact and conversation tagging, patient list upload, advanced search, bulk messaging, and custom inbox configuration and communication routing for each team member • Team collaboration: Secure team chats, shared inboxes, internal notes, and @-paging bring the features of modern team software to the healthcare space • And more…! — this app FOR PATIENTS — • Sign in to a free and secure patient app, on mobile or desktop • Receive video calls from your care team • Send and receive secure messages, including photos • Receive alerts for new activity Ask your healthcare team for an invitation to connect on this app. If they're not on this app yet, ask them to sign up today! Please visit our website at www.sprucehealth.com for more information.
Top Reviews
By TroyGavin
This is perfect
I love this app because I can text or call patients when I’m unable to call them from our office phone system, like when I am on call for my group over evenings and weekends. This protects my personal phone number without having to block it, as many patients will not answer a call from a blocked number. Texting also helps me to get important information communicated while protecting myself from long conversations with patients when I am supposed to be enjoying personal time away from work. It also documents my call attempts and texts, should I ever need them for the medical record.
By Cloudnauert
Great idea
I have never had a better connection with a doctor and although I do have a great doctor and his receptionist is also great, I do recognize the app as being the very thing that has brought us the ability to connect! I can’t say how great it is to know my dad’s dr will be able to respond to anything I have issues with and always does do so within few hours if that! The app has never glitched and has been up and functional each time I pulled it up and opened it! It’s a time saver and a comfort to have this app connect me with our dr! Great idea!
By Kelbel992
Wonderful!
This app is wonderful! I connected with a physicians assistant connected to the urgent care I usually go to. Because of my busy work schedule I can’t always get down to the urgent care center to get checked out. With this app you can submit your symptoms, video, pictures and chat with a doctor quickly. From there prescriptions can be filled out and sent over to the pharmacy quickly.
