Contact Glow Support

I’ve been using this to track my now 2 month old since birth and it’s been very helpful, but there’s a lot of opportunities with it. My husband and I both use it and oftentimes what he has logged on his app won’t show up on my app. Then we have to manually sync with the server which only sometimes resolves the problem. Sometimes the app on my Apple Watch doesn’t work and will go through a phase for 1-4 days where it tells me to open the app on my phone, yet when I do, nothing happens. Restarting and uninstalling/reinstalling does not resolve the issue and should not be necessary! Since the update for dark mode on January 23 the app is extremely laggy. When I click to add/start a log it takes forever to load. This is a very helpful app in theory, but unfortunately it falls short in execution. I have contacted Glow support in the past who has told me to just restart, etc., and again, this should NOT be necessary! The Glow apps seem to be very popular, so PLEASE get the appropriate tech support to make this app the best it can be. It’s especially crucial for new parents (who are going to need this app more than parents with older babies) whose hands aren’t free often enough to keep up with these issues.

First time mom here- I tried 3 other apps before finding Glow. I was so frustrated by how complicated other apps were. Glow really streamlines info and makes everything SO organized and easy to get to. I never have to worry about tracking because it’s seriously a breeze with this app. I gave it 4 stars because I’m not a huge fan of all the articles and/or tips - some things you can’t predict for every baby and it might make some moms worry when there’s no need to (too much information isn’t always a good thing). **update** lowered to 2 stars... I’ve used this app for over 4 months now and still really like how easy and convenient it’s been but they shove the pro version every chance they get. That gets annoying if you’re just trying to time a feed before your kid gets fussy and adds keep popping up. They also just updated the app (like a big update that changed where everything is) and it’s more confusing than it needs to be. Instead of making items more accessible they made it more difficult to find (also annoying if you just got used to the other version). I wouldn’t recommend the app with the new update.. the only reason I keep it now is because I have all my previous data on it 🤷🏻‍♀️

Constant ads when you’re holding a crying baby and just trying to log the bottle so you know what time it’s made is bad enough but I told the child’s mother how annoying the ads are on the app and she said “oh I have premium” so you expect each parent and caregiver to individually pay for premium? That’s weird to me. I don’t mind ads that aren’t invasive but these ads pop up every time I try to do anything. Then there’s the fact that I can’t even see baby food I log unless it’s a certain kind without premium and there’s no way to log medications or any conditions that arise like diaper rash so everyone knows what’s going on. I have to text both parents individually so they know. Most of the time I can’t see bottles logged by other caregivers either. Normally I wouldn’t even bother with rating an app like this I would just delete it but it’s not my child so it’s not my choice. Anyway, when you’re dealing with babies it’s super important that you get things right and that you actually have access to the information you thought you logged. Neither of which this app provides.