Contact M1 Support

Horrible customer service theres slightly 1 out of 100 to get customer support on the phone,I finally after a whole week of transferring my account from another firm wich i had changed my mind and send numerous emails since they didnt answer to cancel the transfer they emailed me back stating they would cancel my request,1 they provided no help no information theres no one on top of them to talk to and she sounded very unprofessional to where my money was it wasn't in my bank or on m1 portafolio either her answer was :” ahhh you should have it tomorrow ...maybe... if not you could call back tomorrow?” I was really frustrated at this point i havnt seen my money in neither account for 4 days until finally after the 6 days just to be unavailable to withdrawal or trade, my account is frozen, after 3 days they emailed me stating they needed documents that that account was mine to verify... i sent out documents and nothing 2 days later i get email that the documents i provided weren’t proof to verify they needed the last statement of the account??? 14 days have gone but with my money going from disappeared to frozen account i sent them emails that i just want liquidate and close account and still nothing! DO NOT TRUST THIS APP IM STILL HOPING I COULD GET MY MONEY BACK UP TO NOW, I REGRET EVER DOWNLOADING IT FURTHER MORE HAVING EVEN THOUGHT OF TRANSFERRING!

So I started an Roth IRA account not knowing that when I liquidate it wild cost me $100 no matter the account size. Anytime you are to liquidate your account(s) they will charge you $100 so this app really isn’t free and doesn’t provide you with a sense of security because I did not know about this $100 fee until I tired to liquidate everything from my IRA account I started with them so I could consolidate to my Fidelity account which is where most of my money is. I do not find this to be fair and it was not disclosed to me when I signed up so I liquidated my IRA and my regular accounts that I had with them and I will never do business with these crooks ever again. I just lost $100 from my IRA because I choose to consolidate my IRA accounts. On top of that, they would not let me withdraw my money as a IRA rollover. They said I had to choose “premature” and they would change it on their end so I don’t get taxed. I doubt they would do that because once a liar always a liar. I have reached out to them many times about this policy because not even bigger company’s like TD or Fidelity will charge you a fee for liquidating your account so why should this small no name company charge me $100? Stay away from them. They are crooks and unless they give me back my $100 this review will remain.

The idea and app itself worked well for me and I was pretty happy with that. Until month ago when I moved to another house- that’s where all the problems appeared. People move from place to place sometimes, right? Not a big deal, right? But not for M1 Support. They froze my account cause my bank now connected with my new address and they got old one in the system. I sent them proof of my new address, ID card, they asked for recent bank statement- all sent, simple deal to change the data and unfreeze it! Not for that company guys. 3 WEEKS I’m trying to reach customer support. 3(!!!!) weeks they simply don’t answer my messages, I sent about dozen of them- ZERO response!!! Can you believe in it in 2021? They spent so much money for advertising EVERYWHERE, but don’t want to spend a penny to improve they’re terrible support. That’s a wrong idea- you’ll gonna loose your old clients. Right now I’m transferring my account somewhere else. People, AVOID this company, it may seem legit but as soon as you got in situation where you need support or any kind of action you’ll feel forgotten. Shop around for something else. P.S. sort reviews by “most recent” and you’ll see how they fall down- only disappointment.