Amex GBT Mobile

Amex GBT Mobile Software


Company Name:

About: American Express Global Business Travel provides end-to-end corporate travel and meetings program
management.
Headquarters: New York, New York, United States.

 
  2023-12-19

Amex GBT Overview


What is Amex GBT?

Amex GBT Mobile is a business travel app that provides global access to booking, trip information, and live servicing. The app is designed to help customers of American Express Global Business Travel (GBT) to manage their travel details easily and efficiently. The app offers features such as booking directly from the mobile device, organizing all travel details in one place, a complete travel timeline, live messenger to chat with a travel counselor, and real-time travel updates and notifications.



Features


- Direct access to booking features from the home screen of the mobile app

- Complete bookings with live agent Messenger

- Book hotels with Booking.com

- Updated itineraries and timeline view for easy access to all travel details

- New action-oriented trips and segments with contextual options based on where you are in your journey

- Add trips booked anywhere using the new import feature

- Improved timeline view to see all trips in one feed

- Chat with a travel counselor with Live Messenger

- Modify or change existing trips booked with American Express GBT

- Book new trips, flights, hotels, or other travel with a live agent

- Receive important travel updates and notifications in real-time

- Stay safe while on the road with Expert Care and Proactive Traveler Care

- Available in 109 countries globally, in multiple languages including English, French, German, Italian, Spanish, and more.



Official Screenshots


         


Product Details and Description of



Welcome to Amex GBT Mobile: the business travel app that empowers customers of American Express Global Business Travel (GBT) by providing global access to booking, trip information, and live servicing. We focus on the details, so you can focus on the reason you are traveling (and maybe even get some rest). Whether you are a road warrior booking complex international trips with many connections, or simply trying to keep track of flight, hotel, car and rail details without resorting to paper itineraries that are hard to access when you need them – Amex GBT Mobile is your partner in all things travel. See how the new Amex GBT Mobile app will revolutionize the way you travel: Book directly from your mobile device. • Access booking features directly from the home screen of the mobile app. • Complete bookings with live agent Messenger. • Book hotels with Booking.com. All your travel organized in one place. • Updated itineraries and timeline view allow for easy access to all of your travel. • New action oriented trips and segments, with contextual options based on where you are in your journey. • Add trips booked anywhere using our new import feature. See the future with a complete travel timeline. • Our improved timeline view allows you to see all your trips in one feed. Chat with a travel counselor with Live Messenger. • Our Messenger feature allows you to connect with a travel counselor for assistance. • Modify or change existing trips booked with American Express GBT. • Book new trips, flights, hotels or other travel with a live agent. Never miss a beat, with trip updates and messages. • Receive important travel updates and notifications in real time. • Stay safe while on the road, with Expert Care and Proactive Traveler Care. Important note about App Access • In order to register and use Amex GBT Mobile, *your company needs to be a customer of American Express Global Business Travel* and have signed up for the app (if they have not, please ask your company's travel manager to get in touch with their account manager). You will then need to enter your company email address and complete a few registration steps. • To access a list of frequently asked questions, please click here: https://www.amexglobalbusinesstravel.com/faq • Available in 109 countries globally, in English, Czech, Danish, Dutch, Finnish, French, French Canadian, German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, and Swedish. If your company does not yet manage travel using American Express GBT’s tools, discounts and world-renowned customer service, please ask your leadership to get in touch with us to learn more about how we can help you get the most out of your travel: www.this app.com.




Top Reviews

By Varsha Karkhanis

Quick & easy access to a GBT agent

I was stuck on a runway for an hour or more a few weeks ago at around 8pm. There was a weather issue so I suspected that we would be turned back to the gate. For security reasons with all the delays, I was not willing to fly out later and arrive at my destination at 1am. Rather than wait to get back to the gate, I chatted with an agent on the GBT app and booked a hotel near the airport and rebooked my flight for the next day morning all from my plane seat. It was easy and convenient. Sure enough, we turned back and while most folks were rushing to the gate agents, I walked out of the aircraft and headed to the hotel for a good night’s rest. Next morning, I was all set to take on the world !!

By ShelleyA08

Love the Messaging feature!

New update Oct 8 Another great experience chatting with an agent! Got stuck on the road with the recent Houston storms & GBT was able to change my plans multiple times to get me home - all done via the app! Updates to the itins flowed seamlessly so I could quickly access where I needed to be via the app I needed to change my flight & was in an all day meeting so had limited time to talk on the phone. I was able to quickly message a TC, change my flight & they were even able to waive my change fees! Very quick and very easy!

By Antonia Co

While everyone was sprinting in the airport...

After our flight had been canceled, instead of sprinting to the customer service desk to get on the next flight out, I was sitting at the gate, peacefully chatting with a travel counselor who was able to rebook my flight through the Amex GBT Mobile app. I never even had to call! It’s so nice to have my itinerary all in one place to reference easily and message with an agent whenever I need to. This has saved me so much time and stress!!!! Thank you for making my life easier.





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