Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs.
MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers - for both time and manage services.
MAX Service Desk Mobile MAX Service Desk requires a MAX Remote Management account Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs. Features in MAX Service Desk Mobile include:- - Schedule your filed site visits with GPS coordination, mileage and time tracking (Continued use of GPS running in the background can dramatically decrease battery life.). - Manage, filter and update your support tickets remotely. - Sign off tickets with digital signatures and add photos to ticket comments. - View customer information, contacts and related tickets. - Get customer insights available through LogicCards. About MAX Service Desk MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers - for both time and manage services.
By jmznetwork
Great, exactly what I was expecting! Works great!
By KLFUHHUHUHHUH
I love using this for work but why doesn't this app have notifications? It would be great to be notified when a new ticket arrives.
By 479654-evgfuk
We waited a whole year for a single update, and when it finally comes, all we get is a minor fix to the site visits? POOR. Support it, or end it!!!!!!!!!