Contact Yubo Make new friends Support

This is a terrible app. The people are mean, you have to pay to use the full extent of the swiping feature, and I don’t know if this app is for teenagers or adults. I’m 16 and expected there to be people 14-17 on there, but that’s only a small minority. There’s a lottt of people 17+ on the app, which makes no sense because on the swiping feature it has an age adjuster that says 13-17. Also the only way you can make friends if you don’t pay is joining live video calls. This wouldn’t be that bad if everyone on the calls were rude or mean or banning people for no reason. I also find it hard to join calls because whenever people see me they think I’m 12, so then I explain to them I’m 16 and even that’s too young for them and I get banned from the call. This has happened to me many of times which makes me wonder if this is an app for teenagers or young adults. I do find a small amount of girls and guys my age, but they usually look older for their age so they probably don’t get questioned. It also really saddening when people on a call roast you or ban you because of what you look like or your age or race or simply from what country you’re from. It would be better if you could adjust the age preference for live streams that you can join, but you can only adjust the region. Overall this app is toxic, highly addictive, and I regret ever downloading it. And I only experienced all of this stuff in ONE day.

Alright so when I first got this app it was great, I had no problem with anything until now. It seems like since yubo is now getting more popular more updates are happening which makes the app crappy, like the fact that you have to pay to keep swiping on profiles and to see who swiped on you is ridiculous. But that’s not the only thing that’s messed up, so I recently uploaded a photo to my profile which was just me in a skirt with a shirt on but apparently that’s inappropriate to show off your thighs, which got my account blocked. I then updated the profile as it told me too and I did this like 100 times but it kept telling me I needed to change it, and that I needed to show my face , which I had 4 pictures of my face clearly on there. I then sent an email to yubo and they received my email and so to them fixing the problem was to completely lock me out of my account ( can’t even delete it) and force me to download some app called “yoti” which makes you give your identity to them. I don’t know why you need my identity? The pictures on the profile were me I have no idea why yubo suspected something wrong I’ve never had this problem. It’s so weird , I really used to love this app but it’s trash now. I’m not giving up my identity just to unlock my profile, yoti has a 2 star review with a bunch of people saying it’s a scam. Don’t download this app it’s costly and crappy and you’ll probably get banned for no reason.

So I’ve been a part of the yubo community back when it was considered yellow and I’ve always liked being able to go on the app and pass time but suddenly I’m now getting an error about my age? I’m a paying user for yubo so it’s really such an inconvenience not being able to use my account with the intended membership I’ve paid for (which I’ll tell you aren’t cheap either). I’ve tried contacting yubo for their help and it’s genuinely frustrating as the responses have been so slow, I have yet to get a response back. The app itself directs me to download Yoti and I have to which I find out that I still can’t even verify my age on there. The app sorta contradicts itself as you need to verify that you’re not over 18 trying to use the app for a younger community but doesn’t take into consideration that 1) if I’m truly underaged, why would I have a drivers license ? That immediately crosses off 1 of the 3 options. 2) if I’ve never traveled beforehand, I really wouldn’t have a passport at ALL to use to verify my age so that crosses off my 2nd option. 3) lastly my only hopeful option is the state ID to which I still don’t have. I’ve yet to get one for myself and more than likely most of the community on yubo under 18 wouldn’t have theirs yet either considering it’s not in their control whether they could get one or not due to parents. There’s a lot of flaws to this system and it’d be appreciated if this could be fixed ASAP