Curtsy — Thrifting, Delivered Software

Initially I left a poor review, but my opinion has definitely changed. I had some grievances with this app due to a lack of clarity regarding seller shipping time, how the app isn’t conducive to resellers, and how a customer service rep handled my issue. After speaking with the David, the CEO, my opinion has completely changed. He resolved one issue with a seller that failed to ship an item and issued credit to my account. Most importantly, he was extremely polite and prompt in his responses and truly took the time to address every point I made with multiple paragraphs in his response. Almost every individual I’ve interacted with from support on other reselling apps has given me nothing but automated cookie-cutter responses that don’t acknowledge the points I’m making. This was not the case here at all! I’m very pleased with the level of customer service I experienced.

My re-write review is long past due! I was initially disappointed with the review system, but curtsy has improved it substantially with adding the feature that buyers must select a reason for the low star reviews and reviews for don’t like/ doesn’t fit will not affect your rating! All the communication I’ve ever had from the support on this app is stellar! I sell on 4 other platforms and You won’t find a more responsive support system than on curtsy! The app does a great job at circulating listings and curating styles- I put so much less work into having to promote my own sales for this reason in comparison to poshmark or Mercari so the 20% fee is reasonable in this respect. All re-sell apps have their pros and cons but the owners of curtsy are constantly improving and are conducive-to feedback from users so I can’t wait to see how the app grow in the future!

First off, let me start with their customer service! You don’t have to wait days for a response, you can literally send them a message on the app and they respond within a half hour to an hour. The next best part about this app is how easy it is to list your items. They take out a fee which most selling apps do anyways, but you have the option of giving your buyer free shipping or you can have them pay for shipping. The shipping fees are very reasonable and not overpriced. The third thing that I like about this app is that once your item has shipped you get your money. No waiting around for buyers to except the package which can take up to four days on other sites. I can’t say enough about this app. They might just be starting out but they already have won me over