Contact V LIVE App Support
Published by NAVER Corp. About: Connect & Share Moments Together
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How to Contact V LIVE App Customer Service/Support
Listed below are our top recommendations on how to get in contact with V LIVE :App for stars and fans. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact V LIVE :App for stars and fans. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Contact e-Mail: [email protected]
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Reported Issues: 11 Comments
By JC
1 year agoPlease instruct Weverse how to add Subtitles option about 24 hours after artist’s LIVEs. The New Weverse LIVE doesn’t offer this still over 1 month after introducing it. Their are fans who still don’t know what their artists said as theirs no option as VLIVE always did the day after. It’s important to so many to be able to go back and watch with understanding. Huge oversight on Weverse’s part. Fans Pay Memberships to communicate with and understand those they follow. This has ceased being an option with New Weverse LIVE. Affects SK fans as well When their artists speak English language in LIVEs. Please Direct artists to go back to VLIVE until this is corrected. Thank you for your time and correcting this problem.
By JC
1 year agoPlease instruct Weverse how to add Subtitles option about 24 hours after artist’s LIVEs. The New Weverse LIVE doesn’t offer this still over 1 month after introducing it. Their are fans who still don’t know what their artists said as theirs no option as VLIVE always did the day after. It’s important to so many to be able to go back and watch with understanding. Huge oversight on Weverse’s part. Fans Pay Memberships to communicate with and understand those they follow. This has ceased being an option with New Weverse LIVE. Affects SK fans as well When their artists speak English language in LIVEs. Please Direct artists to go back to VLIVE until this is corrected. Thank you for your time and correcting this problem.
By Nadine
1 year agoWith me, Felix's messages (Stray Kids Official Fanclub
By Melissa K Torres
2 years agoI keep getting blocked for no reason. I admit the first time yes!! But not this time!! Nor the last time I only asked 3 questions and then I was blocked!! Why didn’t you block the persons cussing out Stray Kids yesterday and such!! Help please!! Please explain why??
By Emilija
2 years agoI need your help. I haven't used v live for some time, had no time. But today finally used it again. And everything was normal except when I wanted to comment on something, I was not allowed. Why?? I haven't used v live for some months already, and of course I didn't comment anything bad. Or did any special comments anyway. I'm more of a silent type who just enjoys watching content of my favourite performers, when I have time. Can you please help me?
By Stephanie Michelle Padilla
2 years agoI'm not able to get into my account and I'm not sure why. I keep trying to log in but it's wanting me to create a new account and I don't want to do that. I originally made my account using the line app but I haven't used that in over a year so at this point I'm not sure what to do.
By Aditi
2 years agoI am not getting any notification on my device from v live app when the stars come live. I have turned on notification on v live app as well as on my device settings. But still i am not getting notifications. Please help!!😢
By Ayesha arif
3 years agoI haven't been getting notifications from vlive in months now, can this issue be solved as soon as possible please
By ARMY- Destiny
It doesn’t work anymore
Vlive won’t work if I try to use it with cellular data. I’ve had this app since the beginning of June and i’ve never had that sort of issue, but while I was watching the end of Hard Carry 2, it bugged out and stopped working. I tried using someone’s mobile hotspot to use it, and it worked fine. I’ve signed out and signed back in and put the settings the way they were, I reinstalled, and nothing. I’ve also contacted VLive’s help line, but they have not gotten back to me. Update: VLive started working again, after 4 weeks and 2 emails. But, as I decided to stop using it for a few hours, it stopped working when I tried to use it again. I don’t know if this app needs to work on being able to play on cellular data or just needs to completely change, but I know it’s not my device now. Please fix this. p.s. I’m not going to send another email because it always takes 2+ weeks to get a response, and they never actually help.
By Bint Aden
Confusing
Many people are unhappy with the layout, especially finding where the videos are. The “From Star” is also a little confusing because at first I was like, who’s star??? Having the fanship content over the regular channel content is confusing as well, especially if the fanship content is not regular. Since the main reason people use vlive is to watch videos, making them very visible as soon as someone clicks on a channel makes sense. Also, it’s nice to see a couple of videos at once, instead of the carousel feature. The inconsistent labeling of fanship content as “fanclub” or “special” adds to confusion. There have been many complaints about how the comments show up during live videos. There is a lot of lagging as well. Overall, I think this design has the potential to work if it addressed the main concerns of the users.
By camwonderland
freezing and cutoffs
i just watched a sf9 vlive and it froze about 30 times. i kept having to leave and reclick the video on their page. it keeps saying to enable “secure connection” but it has been enabled from the moment i downloaded this app (which was years ago) and yet it still keeps freezing. i thought it was because i kept clicking the hearts or commenting too much, but it still happens even if i don’t. i have a stable WiFi connection as well, and this doesn’t happen with any other live-streams. this consistently happens with scheduled sf9 live streams, and i have experienced problems since two weeks ago with this issue. please fix this. i bought fanship through you guys, the least you can do is not have the lives freeze every other minute. thanks
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