Contact Deliveroo Support

The concept is great the product is ****. They delete your account and all it’s settings out of nowhere which has happened twice to me now. What really makes them useless is their inability to actually fill your orders. I waste at least 2 hours a week on waiting for orders that never actually get accepted or delivered. If you are a good delivery app, customers shouldn’t spend a couple hours a week not getting food they ordered and then telling them that their time, level of hunger, and overwhelming inconvenience that they keep on causing is worth a $5 voucher (which they give about 5% of the time this happens). Minimum wage is more than $5 but yet several hours of my time because your app is **** is worth $5? Too much competition out there, user beware. 50/50 whether the food you ordered will actually show up, and after it doesn’t show up they assure you they aren’t going to charge you for food they can’t deliver 🤣. Joke of an app and business, who should fire the entire customer support team robots as well. I do not think they actually hire many people for customer support but rely on AI to keep on giving you the same pre-canned messages over and over again. It’s literally the most infuriating thing someone can deal with when they are having a problem with their order. Seriously do not waste your time with them.

Delieveroo during the pandemic has been a fantastic resource for getting delicious food whilst stuck at home. However their customer support is absolutely HORRENDOUS. The handful of times an order says it’s been delivered and the driver tracker showed they obviously went somewhere else and just drove off, the driver spilled or crushed our meals. There strategy of their customer “support” seems to be to CONSISTENTLY blame the customer and actively refuse to give us refunds effectively stealing funds for undelivered services. The last straw for me today was having a deliverer ring us on the phone and aggressively DEMAND that we walk 5 minutes one way to meet him. we gave him detailed directions even listed then in our delivery notes but when we politely refused to walk that far and offered directions again, he hung up, then lied and said the delivery was made (we were literally standing outside in the cold for 3 minutes waiting for him as the text said he was “near by”. We immediately contacted a customer service rep who refused to issue a refund because the “order was delivered” and suggested we “change the address” even though we’ve not had issues with folks finding the address before. Ridiculous and thieving. We’ve decided we’re going to place orders directly with restaurants now. Screw you deliveroo.

I am not a needy person. However, when my food gets taken by the delivery driver on two occasions, I get very upset. The driver literally says he drops it off, takes a picture of it, and then takes it. I have video footage of this on two occasions. When I reach out to Deliveroo, they offer another delivery of the order in an hour. This is kind, however, you still have to pay the delivery fee and tip that you gave to the original driver. They need to fire these people and get honest man to work for them. Not only honest men, but better customer crisis prevention services. If I am unhappy, offer me the delivery fee for free or a coupon as well as the food I ordered. The problem with big companies is that they forget about their customers. I work in the hospitality industry specifically owning a grocery delivery business on a small island in North Carolina. We actually care about our customers when something goes wrong by offering them free delivery and a bottle of wine. Maybe this is the problem with the corporate life. No one will actually read this and this message will do nothing. If anything someone will respond by saying “so sorry you are upset, please fill out this SURVEY that we sent”. Surveys do nothing to fix the problem in the short term.