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This app freezes constantly. When I’m in a conversation with a visitor to my site, this app freezes about 6 or 7 times within about every 5 minutes of conversation. Every time it freezes, the only way to get back to the app being responsive is to force close the app and start it back up again, however, even that only works about 60% of the time. And once you get back to the conversation with a customer, so much time has passed that more often than not, they have already left the conversation. This service is great, and the app has a lot of potential, but in its current state it is almost unusable. I want it to be a pleasurable experience, but it just isn’t there yet.

Its so easy to see whether conversations are “Open”, yet it is SO hard to find how to change the status. I go in circles every time! Hit “conversations” then it shows “Open”. Hit that to change status and it takes you to the conversation. It says “Open” so you hit that to try and change status, but it takes you to the “Open” conversations. I’ve “Closed” a bunch of conversations but cannot make sense of how I did it every time. You can’t swipe it closed. You can’t hit the “Open” to make it closed. You can’t hit the conversation to make it closed. Everything takes you in a circle back to either the status or the conversation. It’s like Groundhog Day!

First of all, the iOS app isn’t exactly “heavy weight”, yet it fails at very simple stuff like throwing an error when I switch or open conversations (the one thing the app should be able to do flawlessly). Unfortunately, just prior to the new update today, it worked beautifully. Whatever they did, it’s broken now. I really wish developers would stop trying to support iPhone X. Nobody likes it, it screws up the application for any not iPhone X users, and causes a mess just to support a phone nobody likes. Is this IE 6 all over again?