DoorDash - Food Delivery Software

I have ordered from this app 5 times between my girlfriend and I. We have not a signal time received our food on time or even with in the first estimate of time and this time I order at 9:40 and the app tells me the order went through and takes my money. I patiently waited until the 10:33 when the first estimate was up and then it pushed it back until 10:53, Mind you we live about 3 minutes away but we have a newborn and did not want to take our child out at night while it’s freezing, so over an hour is just insane, so I used the chat to see what was going on to find out that their system is just pushing back the time but that they can’t actually send the food because there system stops working with Taco Bell at 10. So I wait an hour after they knew the food would not be able to be sent for it to be figured out. Also the chat agent gave me that info and asked if I would like them to reassign the driver to get the food, when I asked why that wasn’t done in the first place he told me that the restaurant was closed for them and they could not send the food and then asked if I would like to cancel the order. If you get the agent “Jesus B” expect to be run around before getting a real answer. I will only be using door dash from now on, they have more options anyways.

This app is horrible and so is their service. There have been multiple occasions with coworkers and friends of mine where the food has just never made it to them. It happened to me today. We couldn't get ahold of my Dasher after the app was telling me for 30 min that they were on their way to the restaurant. I called the restaurant and they said no one ever came to pick up the food. Then when I finally got in contact with door dash help chat they told me they were experiencing a language communication with the driver and couldn't give me an answer as to why she never picked up my food. They then assigned me a new dasher, to which on top of my already waiting 40 min for my food to NOT arrive, would now take another plus hour. Their only action to reconcile this HUGE inconvenience was a $5 credit for my next delivery with them. Not a refund. They didn't offer me the refund until they said they would need to cancel the order completely. They wasted my time. And they had complete horrible service and refused to fix the problem that they were responsible for. Why would I want a $5 credit when I will never be using your service again after this horrible incident?! Unbelievable. Unreliable. Unacceptable.

Husband ordered food for our kids after I got back from a 12 hour flight from Europe. Our order from Wendy’s was wrong and when asking the dasher where our chili or second salad was he merely shrugged, said this is all he was given and it was Wendy’s fault and to call door dash. When I went to Wendy’s, they blamed the dasher. Meanwhile something that was supposed to make my life simpler and cost more then it was worth wound up taking twice as long. I received no apology from the dasher or Wendy’s. I don’t think it’s inappropriate to expect the dashers to double check the food the same way I might on the way of if drive through line. This won’t make up for everything, but at a minimum it’s a dashers job to at least ensure the approximate number of items are accounted for. Two salads, two chilis, two fries and two burgers looks a lot different than one salad, two burgers and two fries. I don’t understand how this all works and it’s not my job to understand. I do, however, expect kindness and an apology when there’s an oversight that I not only have to drive out for but also pay out of pocket for - a second time. This appears to be basic customer service that’s missing. Disappointed with this dasher.