Help Scout is cloud-based help desk software for companies that insist on delivering a delightful customer experience at any scale.
We help businesses keep standards high and response times low with powerful automation, smart reporting, and unique features for effortless collaboration across teams.
Help Scout's iOS app gives you powerful help desk software in your pocket so you can easily support customers on the go.
Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience.
Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)
durch LeonBuza
The UI is not user friendly. Searching a customer is really annoying. Also the ticket view is not really nice to work with.