Pocket Desk for JIRA Software

** NOTE: Requires Atlassian JIRA with JIRA Service Desk and Pocket Desk Connector add-ons installed. See below. ** Pocket Desk is a mobile companion for JIRA Service Desk. It helps service desk team members to keep track of their most urgent task and the time left to address it. Features: - Displays issues from any project and queue. - Sorts issues in queues based on SLA urgency. - Shows the SLA status (grey - yellow - red) according to goals defined for SLA. - Saves a ‘pinned’ issue on the main screen. - Tracks and shows metrics for the pinned issue, such as “Time to respond”. - Notifies you when SLA status of the pinned issue changes (so you may need to hurry). - Push notifications of all important events. - Periodically synchronizes issue content when online. - When offline, continues to show issue information and live metrics. - Option to gather debug information for support purposes. Requirements: - JIRA 6.4 or later - JIRA Service Desk 2.3.6 or later - Pocket Desk Connector 1.2 or later (install from Atlassian Marketplace) Current Limitations: - Shows basic issue content only (summary, description, comments, attachments) - does not show fields. - Issues are read-only (can be opened in Safari for editing via a link in the issue viewer) Feedback and Support: - Need help? Need more features? Let us know at [email protected]