Desk.com Software
Firmenname: salesforce.com
Über: Desk.com is an online customer service software and support ticket help desk application for small
business and fast-growing companies.
Hauptsitz: San Francisco, California, United States.
Desk com Übersicht
Whether you're on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases.
Use this completely redesigned Desk native app from your iPhone or iPad and never lose touch with your customers, even when you’re on the go.
Offizielle Bildschirmfotos
Produkt einzelheiten und Beschreibung von
Whether you're on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases. It's that easy and it's always safe and secure. Use this completely redesigned Desk native app from your iPhone or iPad and never lose touch with your customers, even when you’re on the go. Features: • Free app synced to your Desk site • Compatible with iPhone and iPad • View all of your customer inquiries • Check in on your support queues • Reply and resolve customer requests • Search for cases, companies or customers • Swipe to resolve cases • Add internal notes for only colleagues to see • Add quick replies and actions (called macros) to cases • Set case status and priority • Assign cases to agents and groups • Detailed customer information • Push notifications alert you about new cases
Oben Erfahrungen und Bewertung
durch yokyok1234
nice app
but quite useless as it's absolutely annoying to type on a phone! Landscape support would be a plus!
durch elev364ft
No way to delete cases
I've contacted support several times about this but they don't think it's necessary to delete cases from within the app. On the other hand I'm getting a lot of "support requests" which are clearly spam and there is no way to delete them.
durch elev364ft
No way to delete cases
I've contacted support several times about this but they don't think it's necessary to delete cases from within the app. On the other hand I'm getting a lot of "support requests" which are clearly spam and there is no way to delete them.
