myHelpDesk Software

Professional 24x7 technical support for your employees. THE BEST OPTION FOR EMPLOYEES ON THE GO Provide your employees access to technical support around the clock. Features direct access to our professionally staffed U.S. based help desk who can resolve your technical issues of all kinds. We work around your schedule to resolve issues quickly and correctly the first time. PROFESSIONAL GRADE OPTIONS We will support your users in the following ways: 1. Direct dial-in priority access 2. App initiated tickets 3. Live running history updates 4. Email-only communication preference 5. Push notification updates 6. Introducing feature for users to quickly request To Do's from the support team. 7. Fix-and-notify option for many types of common issues (e.g. "password resets") CUSTOMER WHITE LABELING AVAILABLE WITH diese App! diese App can be branded as YOUR Help Desk. Our white labeled app options integrate with our 24x7 Help Desk to provide a highly integrated and seamless support experience for YOUR own customers. Our white label options are included FREE with a service subscription and include the following features: 1. Branded diese App app with your business logo 2. Your own displayed support email, phone and contact information 3. Branded voice prompt IVR menu for inbound calls 4. White labeled push and email ticket update notifications 5. Branded live-technician answer scripts REQUIREMENTS Your organization must be pre-activated with a current support subscription in order to utilize this app. TRY FOR FREE! Don't have a current support subscription? Don't worry! The diese App app offers a free demo mode where you can access and utilize the app as if you were a pre-activated organization (limited access applies). To demo the app: 1. Download app on your device 2. Click on 'Click Here to Demo' 3. Complete registration Once in the app, you will be able to exercise the app's functionality.