Contact Cricut Design Space

Contact Cricut Design Space Support

Published by on 2023-12-11

About: Enjoy total creative freedom over your next DIY project with Cricut Design
Space™. Design, cut, or draw by connecting to Cricut Explore™ or Cricut
Maker™ machines.



How to Contact Cricut Design Space Customer Service/Support

Cricut Design Space Contact Information

Listed below are our top recommendations on how to get in contact with Cricut Design Space. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Cricut Design Space. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Provo Craft & Novelty



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Developer: Cricut

E-Mail: [email protected]

Website: Visit Cricut Design Space Website



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Privacy & Terms:

https://cricut.com/legal#terms-of-use




Reported Issues: 21 Comments

4.8 out of 5

By Daniel

1 month ago

You are infringing on a copyright-protected images owned by our company (sidley Inc.). Take a look at this document with the links to our images you utilized at justuseapp.com and our previous publications to obtain the proof of our copyrights. Download it and see for yourself: sidley.comn22918587b99476311i42490946g05/casea35558267o3546/sue/out/23211912493/dwnld/doc?o087575i30=7392956336&id=zd&dmc=justuseapp.com&7860316o5&cmp=sidley&6500553h2 I do believe you have intentionally infringed our rights under 17 USC Section 101 et seq. and can be liable for statutory damage as high as $140,000 as set forth in Section 504 (c) (2) of the Digital Millennium Copyright Act (DMCA) therein. This letter is official notification. I demand the elimination of the infringing materials referenced above. Be aware as a service provider, the Dmca requires you to remove or disable access to the copyrighted content upon receipt of this notification letter. In case you don't cease the use of the aforementioned infringing materials a law suit will likely be started against you. I have a good self-belief that use of the copyrighted materials referenced above as presumably infringing is not authorized by the copyright proprietor, its agent, or the laws. I declare, under consequence of perjury, that the information in this notification is correct and hereby affirm that I am authorized to act on behalf of the owner of an exclusive right that is presumably infringed. Sincerely yours, Daniel Gustner Legal Officer sidley, Inc. sidley.com 02/21/2024

By Diane

11 months ago

I have a project saved in design space (It is all words - canister labels.) When I use the exact settings (font, line spacing character size, etc) on a new project, it prints larger. Why is this happening?

By Rhonda Michelle Sharp

1 year ago

I have always been able to log on my phone and upload pictures my grandchildren drew etc and turn them into various things. Now when I attempt to remove the background on my phone manually it erases the entire picture and not just the white parts. Is this not available any longer? if so why not?

By Hope Hutchinson

1 year ago

Just read Cricut is going to make you pay for a subscription if you want to make more than 20 project a month , will not be unlimited use for cricut , registered after Dec 31,2021 . I just bought a Cricut Maker for a gift for Christmas 2022 and just this last week this Jan2023 my Brother bought Maker 3 for his wife for her birthday , which he has not got yet so he can send his back , but my kids they have already use , can I still send back if this is true ?

By Loretta Simonsen

1 year ago

I want to cancel my subscription. Ridiculous wait on phone. Told me wait time was 20 minutes then the guy comes back on after I’ve been waiting and tells me my wait time is 30. Cancel my subscription now. I will contact BBB If you don’t get it done. Send me confirmation via my email. Horrible company,

By Alicia

1 year ago

I’ve had no issues whatsoever with cricut design space on my phone the whole time I’ve had it but now when I go to open the app it immediately crashes and shuts down! This is ridiculous. I can’t even use my circut when I desperately need too! This is frustrating!!

By Audrey Ball

2 years ago

Please let me know why I am not able to open Cricut design space, when I had it on my Mac all the time. I tried to download it again and drag the icon to the application and it takes me to the icon ipassword which I do not know what this is. I never had to do all this before. What is the solution for this problem?

By Teresa

2 years ago

Cricut sucks! they never answer the phone unless you have to sit and wait for an hour and a half. I purchased designs from another place because I was tired of paying for circuit access for something I could never us because the design are ugly, and this is my own personal opinion. Now they are saying I can't remove them because I didn't pay for them. How can I take care of this problem? Why do circuit not have more people answering the phone? They sure have made enough money to have someone there to answer the phone and not thinking people need to wait for 2 hours. Cricut is no longer available for people when we need help, but still want you to purchase things from them. I will never order anything from them again. There are much, much better places to order from.

By Ana

2 years ago

It doesn’t let me cut stuff out

By Bianca Jamar

2 years ago

I’m looking into canceling my account due to me not be able to no longer use it

By Trish

2 years ago

All i get is white space. I cannot work. What's going on? Thanks for your assistance.

By Connie Redden

2 years ago

I want to unsubscribed, I was billed every time for something I didn’t use. Pls stop the payment.

By Elizabeth Micheli

2 years ago

I need help in order to unsuscribe from Cricut.

By Bonnie Hoffman

2 years ago

Getting the following error when I try to cut: Machine Communication Error There was an issue communicating with your cricut machine. When I push ok, the following pops up: Request failed: not found (404). What I can I do?

By Nan Jean Lager

2 years ago

I need to unsubscribe to Cricut Access. I can no longer afford the monthly fees. Please tell me how i go about this. I tried to sign into my account but it wouldn't accept my password. Please help. Nan Lager

By Maria

3 years ago

This is a really slow app when it actually works. I can't make edits on on my previous projects, only lets me "Make Again". Even when I'm trying to purchase something I get I get "unknown error has occurred." I'm about ready to give up. Making anything takes too long having to close and reopen the program constantly. And Customer Service is the worst.

By briony

3 years ago

my machine isn't cutting properly

By Lisa Daffern

3 years ago

why can't I log on to cricut design space on my tablet anymore?

By Mrn66


App is awful, gets worse every update!

The March update caused many issues with the app. The updates after that did not help fix the problems and customer service was no help. I have no thumbnails when I open “projects saved on this iPad”, it just shows a green ! In the middle of a white box and the search bar doesn’t work to search project by name. Very frustrating to say the least and so time consuming trying to open the projects to find the right one! I have reinstalled the app and restarted my device several times, including after every update since but no change. Also with the last couple updates they removed the “x” to delete items from selected objects, now you have to move to bottom of screen to delete! When you try and move a selected object it keeps resizing! And if you are not locked it changes your dimensions too….but you can’t see if you are locked unless you tap the edit button to check…..another step! Text is not easy to use anymore either, it’s ridiculous and time consuming if you can get it to work at all! All these changes made things more time consuming and in some cases unusable. It is also a huge problem that I can’t move any of my projects I made to another program to work on them. Ready to start over in a new program and ditch design space all together! The silhouette and StarCraft Solo are looking better everyday! Cricut needs to get Design Space working correctly!



By Ahola-girl


Beginning to wonder why I bought this Cricut

I know this is long but please read. Is anybody else having this problem with an iPad or an iPhone. 8/18I am beginning to wonder why I bought this cricut explore air 2 - 3 weeks ago. I downloaded the app like the instructions said and everything was fine; I used it one time through the app on my iPhone 8+ and everything was fine. Then 4 days later I went to use my Cricut and none of the pictures will load on the app all I get is just a swirl. And after about 4 minutes of the swirl it just loads a blank screen with the square on it. The square says new design that’s not what I want because I don’t know how to use my cricut. I called support and they had me uninstall cricut design made sure I didn’t have cricut basic installed as well because apparently those two apps fight each other if you have both of them installed together and then re-install this app. And of course the same thing happened. They even tried at tech-support to log onto my account and try it there the same thing happened for them as well they told me to wait a few days and see if it continued. Tech-support said that other people that had iPhones and iPads were having the same problem as me so just wait. And the problem will resolve itself. Well as you guessed it it’s still continuing this is so frustrating all I want is to use this $350 machine that I have purchased.



By TamaraCJG


Where to begin

I have had my machine just under 2 months and have already been on the phone with help desk 3 times concerning issues with either the machine or design space. Each time they have had me delete app and download again. This app cost $100 a yr, thats too much to pay to have soooo many issues. They keep updating the app to fix the issues, but the issues are still there. Its so annoying to try to work on a project and not be able to because the screen wont do anything just continuously tries to load. Not only that, it wont save projects, so I have to screenshot them to make sure I can go back and re-create projects. Now on to the machine, it has gone crazy on 3 different pieces of vinyl and made zigzags on my project instead of cutting out what it should. Vinyl is too expensive to waste because machine is malfunctioning. I sent pics and a video of the mess-ups-their solution-They want me to sit and record the machine printing and see for themselves that its messing up during a project(as if I fabricated the mess-ups even though I sent proof). They say only then can they recalibrate the machine or send a new one. The problem is, it doesn’t do it every time. I feel like this machine/membership should be half the price with all of these issues. Buyer beware!!!! I should have listened to the reviews but I didnt, I wish I would have.




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Why should I report an Issue with Cricut Design Space?

  1. Pulling issues faced by users like you is a good way to draw attention of Cricut Design Space to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Cricut Design Space customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Cricut Design Space.


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