CarRentals.com: Rental Car App Reviews

Reserved a car 3 weeks in advance. The night before my trip, I received a text from the rental company (Hertz) that said they didn’t have a car for me and that they booked it out to someone else. I prepaid for the vehicle and it has been 12 days and many phone calls to CarRentals yet I still don’t have my money back. Now they are telling me it could take up to 5 months to be reimbursed. CarRentals must have no credibility with Hertz if they can’t guarantee the cars will be there they book.

If it wasn’t for CarRentalscom I would have paid a lot more to rent a car for my trips. CarRentalscom does the price shopping for you and it’s able to find the best deals

Thanks you , very happy with it

I didn’t remember my password so I decided to reset it and assign a new one. Completed that outside of CarRentalscom then tried to go back and login again and it continually is telling me that I’ve “exceeded my limit” and that I need to wait 15 minutes. 15 minutes go by and I still can’t login. I think I’ll just use a different site to find my car rental.

We are traveling to Houston and driving to San Antonio for our sons graduation from basic training. Our flight got changed from sun to Monday and they will not extend our car rental. I want to pay the difference and they said absolutely no changes. Sees ridiculous to me when I’m not asking for my money back but looking to give them more business.

Very unhappy customer

I make a reservation for a car and for some reasons I can’t take the car even I wanted to so I ask for them if they can transfer the reservation for a different company. I got nothing from them just a offer to pay for another car there is no one to talk with they have very bad customer service very disappointed

I have tried to book a car on different devices and I even put CarRentalscom on my iPad to try and reserve a car. I have booked with Car Rentals in the past. When I enter my information and click on Reserve, this is what I get: SORRY We weren't able to proceed with your booking. Please try your search again.

I’ve used CarRentalscom for years and it has never asked for a password until now. Can’t even use it as a guest. I put the wrong password in twice and now have to wait 15 minutes to try again.

It is very hard to change or cancel a reservation

Stay away with CarRentalscom. They can easily scam you. My driver license address was my old address this reason I couldn’t get the car and CarRentalscom did refund me back. CarRentalscom took my $143 and I didn’t get anything no car no money.

Can’t believe CarRentalscom loads slower than the website on my iPhone

You think you are saving money but in the end, they rip you off! Took over 2 hours to get a car and in the end wouldn’t honor my reservation.

No way to look for a car rental. The buttons don’t do anything when you click on them.

Let’s you book a car for a time when the rental car desk is closed. Spent the night in the airport waiting. Go away!!!

Unwilling to help until day of travel! Walk, take bus, ride a bike this sight is not what you want. Our car received was to be a mystery and a nice car! It was a crappy 30,000 mile Nissan!

I'm not sure why everyone else has had issues??? Maybe user error? I've already used this ap when I flew back home to MN last thanksgiving and I had absolutely NO issues what so ever! It was a super easy reservation AND it gave me the BEST PRICE than any other ap or booking directly and does NOT require credit card to do the reservation and easy cancelation! I got off the plane, got my bags and they had my reservation and the price (and car type) was the exact same as when I originally booked it. Maybe they had bugs that they've fixed? I have a second reservation for next week so if something changes I'll repost a new review, but right now I have a full size car rented to drive me from Phx to Vegas just for the day for a whopping $20 including tax!!! Again...NOBODY has been able to beat this price!
Oh, and the ap has never crashed for me in my iPhone 5C...it's always worked and I can pull up my reservations on it with no issues. I love the ap and have told my friends to also use it because of the great pricing and noooo credit card needed and can cancel reservations at any time!

Will not log me in will not send verification email. Completely useless

Terrible. I never knew a large company operating in the US would be capable of such harsh self serving conduct against consumers.

Absolutely very very very rude app not help I don’t need to sign to find a rental car hello.

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Each time I open CarRentalscom I need to re-enter the reservation number in order to pull it up. Super annoying.

Even after I log into my account it still always makes me log in manually again each time I open CarRentalscom . And after you log in and click on the “my bookings” link it doesn’t even show you your bookings... it takes you to a search page. It’s as if they don’t want you to see your bookings. You at better off printing your rental confirmation on a piece of paper and carrying it in your pocket. The sole reason for an app like this is to be convenient and it fails that goal on every way.

I’ve used CarRentalscom to rent cars all over the world and I’ve never had a problem. You can reserve a car without putting any money down, and change your details whenever you want. They always have crazy low rates, and I’ve never had an issue when picking up a car after reserving it on CarRentalscom.

This company has quite possibly the worst customer service I've ever dealt with. Very shady and inflexible. The only way to contact them is via email, which might not be a big deal, until you need to talk to a human about any time sensitive issues you might have. And once you get an email conversation started, they're responses are very unhelpful. There are plenty of other ways to get a good deal on a car rental. Don't use these guys. But if you do, read the fine print. All of it!

I have been using CarRentalscom for five years and never had a problem. I only use it two to three times a year but it works every time and always find a good deal

CarRentalscom it's self is useless to me. I am not able to sign in with my car rentals sign in to view my reservations and book with my information. It takes me to a page that makes me enter my email address and password each time I want to view a reservations or make a reservation. To me that is just simply useless. Allow me to sign into CarRentalscom once and view and make reservations with my sign in.

I have no relation to CarRentalscom in any way, I just have been using it for over 3 years and it’s very useful. Any complaints are probably from competitors! This is a five star app - try it and you’ll see !

It’s a great app! I’ve been using it to find the deals to book my car rentals for several vacations. The prices are usually the best deals for the major car rental companies.

I love CarRentalscom. I don't know what everyone's complaint is about. I've been hooked ever since I got my first rental in Seattle, $7/day total for a Fiat. I haven't seen many great deals like that but they consistently offers the same if not a better rate than going to the individual rental car's website.

Please keep up the good work and great deals!

I emailed support to advise them that CarRentalscom was skipping months; as CarRentalscom does not allow you to type in a specific date and the tech support response did NOT address the issue or provide a solution. If your support team does not provide a solution with your app I am certainly not using your website.

This is the worst app ever, they have no phone number when u have a problem with a reservations, they only work with email, in which they send u no answers that does not address your issues, they would not give me the car or a refund!! Fraud totally do not use this!!

They lure you in, you pay and then it turns out you have to have your own car insurance. So you wasted time and travel and they offer to use another tier rental (thrifty, dollar) but rates are much, much higher.
No excuses, rude personnel. Never again.

Got to the point of app asking for credit card number, and I can’t paste number from my password manager or even enter the number manually in that field.

Dude!

When I am trying to filter it does not let me select the companies. All of sudden it goes back to home page and it does remember my search criteria. The performance of CarRentalscom is also very slow.

Never got any warning about the special requirements for Florida residents, at the end couldn’t get a car, the rental place said, they were out of compact cars, and I had to go back to the airport and do a last minute rental at midnight!

Terrible service and false advertisement. No customer service phone number. Chelsea at the email support center will not help. I will never use CarRentalscom again.