How to Cancel kumo cloud

How to Cancel kumo cloud

Written by on 2022-01-07

We have made it super easy to cancel kumo cloud® subscription
at the root to avoid any and all mediums "Mitsubishi Electric US, INC." (the developer) uses to bill you.
Now let us get into the crux of this guide.

How Easy is it to Cancel kumo cloud?


Complete Guide to Cancel and Delete kumo cloud®

A few things to note and do before cancelling:

  1. Check the Terms, Service policy or Privacy policy of kumo cloud to know if they support self-serve subscription cancellation or account deletion:
  2. Subscribing to a plan and not cancelling it manually will result in the plan auto-renewing.
  3. Cancelling a subscription during a free trial may result in losing the trial account.
  4. You must always cancel a subscription at least 24 hours before the trial period ends.


How to Cancel kumo cloud® Subscription on iPhone or iPad:

  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the kumo cloud (subscription) you want to review.
  3. Click Cancel.

How to Cancel kumo cloud® Subscription on Android Device:

  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on kumo cloud® (subscription you wish to cancel)
  4. Click "Cancel Subscription".

How to Cancel kumo cloud® Subscription on a Mac computer:

  1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
  2. Click "View Information" and sign in if asked to.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the kumo cloud® app and then click on "Cancel Subscription".

How to Cancel kumo cloud® Subscription on Paypal:

To cancel your kumo cloud subscription on PayPal, do the following:

  1. Login to .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "kumo cloud®" or "Mitsubishi Electric US, INC." to cancel.

What to do if you Subscribed directly on kumo cloud's Website:

  1. Reach out to Mitsubishi Electric US, INC. - the company behind kumo cloud directly: Get all kumo cloud's contact details here

  2. Visit kumo cloud website: Click to visit .

  3. Login to your account.
  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
  5. Click the link, then follow the prompts to cancel your subscription.

How to delete kumo cloud account:

  1. Reach out directly to kumo cloud via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.
  3. Check kumo cloud's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Delete kumo cloud® from iPhone:

To delete kumo cloud from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold kumo cloud® until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the kumo cloud® app.

Delete kumo cloud® from Android:

  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose kumo cloud®, » then click "Uninstall".


kumo cloud® enables you to monitor and manage Mitsubishi Electric mini-split systems installed in your home or building at any time and from anywhere. kumo cloud gives you the ability to effortlessly control your home’s comfort. Whether you’re out for the day or the month, whether you want to cool down, or warm-up, kumo cloud gives you the control. Set schedules, view alarms, and much more all in your app. The kumo cloud app can integrate with Amazon Alexa or Google Home smart home devices for smart home voice control and automation. The kumo cloud app can also expand your heating and cooling system capabilities with IFTTT Applet integration. With kumo cloud you can: • Monitor and change temperature, mode, fan speed, and vane direction of an indoor unit, entire group of units, or the whole home • Receive alert notifications for equipment errors, extreme temperatures, and unclean filters • Program a schedule for any individual zone or the whole home • For MXZ systems, kumo cloud can use a patented algorithm to automatically change a system from cooling mode to heating mode and back based on comfort needs. • The ability for the contractor to add their contact information allowing them to be contacted quickly and easily with any concerns kumo cloud also supports: • kumo touch™ (MHK2) for a wireless local remote controller in each zone • kumo station™ (PAC-WHS01HC-E) for control of third-party supplemental heaters (boiler, furnace, hydronic heating, etc.), dehumidification, humidification, and ventilation. • The Wireless Temperature and Humidity Sensor (PAC-USWHS003-TH-1) can remotely measure and control temperature and humidity which can further increase comfort within the zone The kumo cloud app requires one of the following Mitsubishi Electric wireless interfaces, installed by a qualified contractor into your Mitsubishi Electric indoor units. • PAC-USWHS002-WF-2 (Wireless Interface 2) *Current model for sale* • PAC-USWHS002-WF-1 (Wireless Interface 1) • PAC-WHS01WF-E (Wi-Fi Interface) For more information on how kumo cloud can manage heating and cooling in your home, visit https://www.this

Reviews & Common Issues: 5 Comments

By Jfrands

Easy Sophisticated Programming

I read the negative reviews here and feared I’d made a poor investment on my Mitsubishi system with the Kumo Cloud. I called my contractor to hear how their customers have experienced the systems. My contractor assured me that they customers have been very happy with the WiFi controls. I took the leap of faith and I’m grateful I did. My house is old, a four floor four square. I’ve used windows units that damage my windows and get accidentally left on for days by kids. Within hours of having the app installed, I’d set up sophisticated programs to keep my zones on and off based on how we live in this magnificent old house. The first cycle went on as programmed and the house is so comfortable. I’m impressed. Some suggestions — the program schedule could have better views. A more intuitive by zone or by head view would be a great option. Also, sorting the programs in the default view by time would be helpful. The size and placement of the navigation and save buttons in the upper corners is a problem on iOS. I have not been able to add a zone to simplify control of the two heads on my second floor.

By macbsk

Kumo Cloud credentials issue

I have updated my router wifi password and when trying to connect all my adapters to Kumo Cloud with new password, I am getting message “There was an error communicating with the adapter. Please ensure that your WIFI credentials are correct and try again”. I can ensure my credentials are correct and tried on multiple different adapters for mini splits and still does not connect. Please Fix ASAP. Update: I went to even buy another router and still cannot connect. Mitsubishi / Kumo Cloud needs to be exposed for this nonsense. $600 in wifi adapters and still does not work. 2nd update: Kumo Cloud has been finally fixed to allow connection to router. Updating to 2 Stars, could be higher rating (4) as the app needs updating their interface and how Kumo Cloud would allow mesh router connection on same SSID for 2.4 and 5 ghz.

By Mbliver

Bad UI, flaky controls

Do the app developers test on IoS? Because the control buttons (“back, etc) literally overlap the Iphone search button, so half the time you attempt to select a Kumo control button, you select the IoS search function, which closes the app screen. Terrible design which is presumably easy to fix, but has never been fixed. Second big issue is the app typically fails to connect with one or more mini split units (I have 8 connected). Not sure if this is a controller issue or app issue, but result is you cannot control a group if a unit within a group cannot connect. Why is this? If a device does not connect, the group should still be controllable. Anyway, fix this app, please. I spent a lot of $ on the wifi controllers, not knowing the app renders them totally unreliable.

By Misha Reviewer

Very basic functionality

The app provides a very basic functionality - you can set a mode (heat/cool/dehumidifier) , fan speed a pretty much all. Any other settings like blade position, I-sensor etc are not accessible. You can also set some basic scheduling. While the signal is great it still takes 20-30 seconds to connect to the unit and get the information. The app also has some glitches, like back button being positioned too close in the corners and not registering the presses. In any case it looks like a prototype rather a solid product. This is quite disappointing given $200 for the WiFi unit.

By TechnologyOfficer

How could Mitsubishi release such Abomination?

Mitsubishi make great equipment. The mini-split system works well, is quiet and efficient. But the controller interface is from the 80s. They still expect you to use a wall mount setback thermostat with their equipment. And when you add wifi and kumo cloud to that, they don’t even work together nicely. Everything about design the UI and architect this cloud solution and the control mechanism is terrible. I read about the negative comments date back to 2019 and thought that they must have improved it significantly by now. But no, it really is that bad. From a previous user of ecobee or nest, this is like going back to the stone ages. Setting the expectations, if all you want is to turn on and off, or set the temperature remotely, this may work for you if you don’t mind the flaky connection (reporting errors more often than not). If you are coming from a smart thermostat like ecobee or nest, this will be so shockingly bad that you would question whether you have made a mistake in purchasing a Mitsubishi system. My advice to Mitsubishi, please think carefully about the user experience. You may have the best equipment out there, but if your user interface is as bad as the kumo cloud, you are really doing a big disservice to yourself. May be you can consider licensing or work with ecobee to come up with a package solution that work with air handler and ductless head units.

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