How to Cancel BetterHelp

How to Cancel BetterHelp

Written by on 2022-02-11

We have made it super easy to cancel BetterHelp - Therapy subscription
at the root to avoid any and all mediums "BetterHelp" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate BetterHelp's Cancelation Policy


Complete Guide to Cancel and Delete BetterHelp - Therapy

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel BetterHelp - Therapy subscription at the root to avoid any and all mediums "BetterHelp" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel BetterHelp - Therapy Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on BetterHelp (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for BetterHelp - Therapy, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel BetterHelp - Therapy Subscription on your Android device

To cancel BetterHelp subscription on Android, you need to realize that deleting the BetterHelp app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the BetterHelp - Therapy subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your BetterHelp subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel BetterHelp - Therapy Subscription on a Mac computer.

To cancel BetterHelp subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the BetterHelp - Therapy app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel BetterHelp - Therapy Subscription on Paypal.

To cancel your BetterHelp subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "BetterHelp - Therapy" or "BetterHelp" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to BetterHelp - Therapy.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on BetterHelp's website?

Here's how to cancel your BetterHelp subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into BetterHelp's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all BetterHelp's contact details here

  2. Visit the website of BetterHelp. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete BetterHelp account

You might have created an account on BetterHelp during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to BetterHelp via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete BetterHelp - Therapy from your iPhone or Android.

Delete BetterHelp - Therapy from iPhone.

To delete BetterHelp from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold BetterHelp - Therapy until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the BetterHelp - Therapy app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete BetterHelp - Therapy from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose BetterHelp - Therapy, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete BetterHelp?

Our crowdsourced data from BetterHelp and Justuseapp users, shows that it is Unrated to cancel a BetterHelp subscription.

If you haven't rated BetterHelp cancellation policy yet, Rate it here →.

What is BetterHelp - Therapy?

BetterHelp is the convenient way to get professional help from a licensed therapist. With over 20,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it. ------------------------------------------- BETTERHELP – FEATURES ------------------------------------------- • Over 20,000 licensed, accredited, and highly experienced therapists • Match with an available therapist who best fits your needs • Unlimited private one on one communication with your therapist • Schedule live sessions with your therapist or use the secure messenger • Gain access to constructive, educational group webinars PROFESSIONAL HELP, PERSONALIZED FOR YOU Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist who fits your objectives, preferences and the type of issues you’re dealing with. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you. LICENSED AND TRAINED therapistS & THERAPISTS There are over 20,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, an...

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Reported Issues: 1 Comments

By Elisabeth Michalko
Jun 17 2021

Please delete my account. I am going on a drastically reduced income and can no longer afford it. I don’t know passwords so can’t delete it myself. Again, please delete my account. I can no longer afford it!!!

Have a Problem with BetterHelp - Therapy? Report Issue

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Why should I report an Issue with BetterHelp - Therapy?

  1. Pulling issues faced by users like you is a good way to draw attention of BetterHelp - Therapy to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a BetterHelp - Therapy customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BetterHelp - Therapy.

User reviews of BetterHelp

  • By LSpades

    More helpful than you may realize.

    This app/website has been a wonderful discovery. I discovered it thanks to the YouTuber Gabbie Hanna, and have been thankful ever since. My life has been one mental/emotional issue after the next, but I never actually got any real ‘help’, at least nothing that worked with me and for me. BetterHelp has definitely been the most properly advertised name I know, because they make it so easy to start and even though it’s not cheap, it’s definitely more affordable than traditional therapy. Thankfully I was eligible for some financial assistance, which they offer through their site! I’m a person that’s always had issue speaking up for myself and my own problems, which has always made it difficult to reach out, but now, I can reach out to my therapist (who can actually be swapped out at any time by the click of the button if you end up with someone that doesn’t work for you and you have too much anxiety to just tell the therapist what’s wrong). She has been so helpful and understanding in ways I haven’t experienced before, and has been providing some solutions that are working for me! Again, this is all within the first month of using this, and I can’t wait to see who I become with continued support and some BetterHelp!

  • By primswhimsy

    BetterHelp is the Best thing I’ve done for myself!

    This app and the service that goes with it is a life-changer! If you’ve ever felt you needed therapy but couldn’t get to it either because of time restraints, convenience issues, monetary concerns, or even just lack of access, then you owe to yourself to check out BetterHelp. This app solves all those problems. It’s affordable, secure and private, convenient, and accessible. The quality of the therapy I’m getting is first rate—trust me, I’ve been to enough different types of therapists and therapies with my illness, I can tell quality and competence when I see it. This service has both. I live in a small, rural town and could not consistently get access to qualified, competent mental health care on a consistent basis. I was really struggling to cope. This service solved those issues and literally changed my life. The excellent therapist I have (Gerry W.) has been a real positive source of support, encouragement, guidance—but more than that, he’s taught me to cope with my illness and learn to accommodate and adapt so I can more successfully function in the real world. If you need or want excellent mental health counseling, this service/app is my number one recommended place to get it—no matter where you live. Try it, you will be glad you did.

  • By dylanreed95

    Misled Reviews

    Before I decided to purchase the membership, I saw a lot of misleading reviews that concerned me about the quality of the app. Yes, it may be true about the trial membership not getting enough responses. You get what you ask for. Why would they want to waste their time on something you got for free? After purchasing and putting in some detail what I wanted to talk about, I got a match fairly quickly and the counselor was in my state. If you’re not putting in the needed detail, it will take longer for a match. They want to put you with someone who’s experience matches your needs. My counselor asked me a series of questions to start off with so she knows what I was going through. It lifted a huge weight off my chest after telling her everything. Then the questions stopped and she was able to respond with a summary. I was pleased it didn’t take her long to write back. I would highly recommend this app to anyone if you’re nervous about explaining sensitive topics in person, but you’re more open online. I was happy I could just message her when I needed to. Especially the journal which I was impressed with, I could load up negative thoughts and share it with her to find a better way of handling it.

  • By Instagraminstagator

    Therapy 911- an amazing resource

    I have seen every kind of therapist psychotherapist you name. The anonymity combined with the phone calls to get better acquainted with your personalized therapist of BetterHelp, actually makes it a lot easier to be vulnerable and allow yourself to truly speak about things that are difficult to discuss face to face with other counselors. I love the fact that the chat room is accessible 24 seven so you can send a message you’re write a whole thing out when in distress and you’ll get a response at some point also The multiple worksheets that you can click on gives you the skills and access to tools when in distress. I appreciate the fact that in the beginning of using this app I had a different therapist who herself said and suggested she was not qualified for my case and now I have is much more qualified therapist who specializes in trauma PTSD and mow disorders I think this is an incredible app and my therapist truly cares because I have cursed him out said he was is too expensive and everything he’s ever done is be there for me. He even last minute

  • By Farmer's Market

    First and second tries

    The first time I tried the counselor was a disaster. But I would highly suggest you read all the FAQ and try out the video test after you schedule your first attempt at this online site. It is a bit disorienting to use this platform for the purpose of counsel. The first counselor that whomever is in charge selected for me was horrid. I knew from previous experiences with people who are in behavioral health that some are self-impressed and some can even be a destructive. I have enough ego to be strong and stand up to those bullies. Not everyone is capable of doing that. He ended up losing his composure, swore at me, and hung up on me. If this happens to you just switch counselors. The second one i switched to is intuitive, brilliant, calming, and humble. I am glad I stuck with this site. Otherwise I would have missed out on a great counselor. Being dogged paid off! My advice is if you have a run-in, like I did, keep searching for another counselor until you find a counselor who you feel comfortable.

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