How to Cancel JOOX Music

A few things to note and do before cancelling:

1. The developer of JOOX Music is Tencent Mobility Limited and all inquiries must go to them.
2. Check the Terms of Services and/or Privacy policy of Tencent Mobility Limited to know if they support self-serve subscription cancellation:
   • http://www.joox.com/common_redirect.html?page=terms&target=user_terms
     
   • https://www.joox.com/en_my/app/privacy_policy.html
     
3. Cancelling a subscription during a free trial may result in losing a free trial account.
4. You must always cancel a subscription at least 24 hours before the trial period ends.

How easy is it to cancel or delete JOOX Music?

It is Very Easy to Cancel a JOOX Music subscription. (**Crowdsourced from JOOX Music and Justuseapp users)
If you haven't rated JOOX Music cancellation policy yet, Rate it here →.

How to Cancel JOOX Music Subscription on iPhone or iPad:

1. Open Settings » ~Your name~ » and click "Subscriptions".
2. Click the JOOX Music (subscription) you want to review.
3. Click Cancel.

How to Cancel JOOX Music Subscription on Android Device:

1. Open your Google Play Store app.
2. Click on Menu » "Subscriptions".
3. Tap on JOOX Music (subscription you wish to cancel)
4. Click "Cancel Subscription".

How do I remove my Card from JOOX Music?

Removing card details from JOOX Music if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

1. Create an account on Justuseapp. signup here →
2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like JOOX Music from billing you to eternity.
3. Fund your Justuseapp Cards using your real card.
4. Signup on JOOX Music or any other website using your Justuseapp card.
5. Cancel the JOOX Music subscription directly from your Justuseapp dashboard.
6. To learn more how this all works, Visit here →.

How to Cancel JOOX Music Subscription on a Mac computer:

1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
2. Click "View Information" and sign in if asked to.
3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
4. Click "Edit" beside the JOOX Music app and then click on "Cancel Subscription".

What to do if you Subscribed directly on JOOX Music's Website:

1. Reach out to Tencent Mobility Limited here »»


2. If the company has an app they developed in the Appstore, you can try contacting Tencent Mobility Limited (the app developer) for help through the details of the app.

How to Cancel JOOX Music Subscription on Paypal:

To cancel your JOOX Music subscription on PayPal, do the following:

1. Login to www.paypal.com .
2. Click "Settings" » "Payments".
3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
4. You'll see a list of merchants you've subscribed to. Click on "JOOX Music" or "Tencent Mobility Limited" to cancel.

How to delete JOOX Music account:

1. Reach out directly to JOOX Music via Justuseapp. Get all Contact details →


2. Send an email to [email protected] Click to email requesting that they delete your account.

Delete JOOX Music from iPhone:

1. On your homescreen, Tap and hold JOOX Music until it starts shaking.
2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
3. Click on that X to delete the JOOX Music app.

Delete JOOX Music from Android:

1. Open your GooglePlay app and goto the menu.
2. Click "My Apps and Games" » then "Installed".
3. Choose JOOX Music, » then click "Uninstall".