How to Cancel JOOX Music

How to Cancel JOOX Music

Written by on 2022-04-02

We have made it super easy to cancel JOOX Music subscription
at the root to avoid any and all mediums "Tencent Mobility Limited" (the developer) uses to bill you.
Now let us get into the crux of this guide.


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Complete Guide to Cancel and Delete JOOX Music

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of JOOX Music to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel JOOX Music subscription at the root to avoid any and all mediums "Tencent Mobility Limited" (the developer) uses to bill you. Now let us get into the crux of this guide.



   

How to Cancel JOOX Music Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on JOOX Music (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for JOOX Music, then it's definitely canceled already. It won't be renewed anymore).



How to Cancel JOOX Music Subscription on your Android device

To cancel JOOX Music subscription on Android, you need to realize that deleting the JOOX Music app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the JOOX Music subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your JOOX Music subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.



How do I remove my Card from JOOX Music?

Removing card details from JOOX Music if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like JOOX Music from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on JOOX Music or any other website using your Justuseapp card.
  5. Cancel the JOOX Music subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact JOOX Music directly. Get their Contact info →


How to Cancel JOOX Music Subscription on a Mac computer.

To cancel JOOX Music subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the JOOX Music app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel JOOX Music Subscription on Paypal.

To cancel your JOOX Music subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "JOOX Music" or "Tencent Mobility Limited" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to JOOX Music.
  6. Then click "Done" on the verification page to complete the unsubscription.



What to do if you subscribed directly on JOOX Music's website?

Here's how to cancel your JOOX Music subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into JOOX Music's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all JOOX Music's contact details here

  2. If the company has an app they developed in the Appstore, you can try contacting Tencent Mobility Limited (the app developer) for help through the details of the app.

How to delete JOOX Music account

You might have created an account on JOOX Music during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.


Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to JOOX Music via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check JOOX Music's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.



Bonus: How to Delete JOOX Music from your iPhone or Android.


Delete JOOX Music from iPhone.

To delete JOOX Music from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold JOOX Music until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the JOOX Music app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete JOOX Music from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose JOOX Music, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.


How easy is it to cancel/delete JOOX Music?

Our crowdsourced data from JOOX Music and Justuseapp users, shows that it is Very Easy to cancel a JOOX Music subscription.

If you haven't rated JOOX Music cancellation policy yet, Rate it here →.



What is JOOX Music?

Do you love music? Download JOOX, the FREE, easy-to-use, music player app for iPhones & iPads. Enjoy more than 40 million songs, albums, radio, short videos and popular playlists from all over the world. Have fun with karaoke and video streaming with friends. Download the latest hit songs and tracks for offline playing with lyrics too. Stream music with no audio ads. Discover the best new music with special playlists and radio from our editors for songs that fit your taste and mood, anytime, anywhere. Enjoy live broadcasts from top artists too with JOOX Live. FREE FEATURES * Huge Music Library - Instantly access streaming more than 40 million songs from all over the world. * JOOX Rooms - Enjoy music and live conversations with audio and video group chatting. * Trending Videos – Tons of popular short videos are waiting for you to explore. You will never get bored in JOOX. * JOOX Radio - Access over 50 radios with an immense number of songs. * Recommended Popular Music Playlists - Find playlists recommended by us, with songs to fit your mood. * Personalised Music - Customise your playlists with your favourite songs and tracks for every occasion. * Lyrics for all your favourite hits - Learn the words and lyrics to your favourite songs and albums to use in Karaoke. * Music Sharing - Share your songs and videos with your friends on Facebook, Instagram and WeChat Moments anytime. * Live Broadcasting - Get closer to your favourite artist and their hits in JOOX Live. JOOX is th...



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Comments


  • By Tuan Azman Tuan Ismail

    Hi,

    I want to cancel my subscription but I didn't find it in my joox apps. Joox charge to my phone carrier service which is digi telecommunication Malaysia. I didn't subscribe to this apps and don't know why the charges appeared in my Phone bills. Please help me to unsubscribe this apps so that I will not be charge no more after this.

    Thank you.




  • By JOHAN ARIFF

    I am being charged RM9.90 monthly suspected to an old number registered to Joox account. I can't checked the subscription status of that account because I had forgotten the password and no way I could recover the verification code via sms because the prepaid telephone number had expired. Tencent Mobility Limited is stealing RM9.90 monthly from my account and i can't find ways to cancel it.





Reported Issues: 19 Comments

By Nhlanhla
Jun 08 2022

I want to to unsubscribe to joox immediately my phone is brocken



By Tuan Azman Tuan Ismail
Jun 06 2022

Hi,

I want to cancel my subscription but I didn't find it in my joox apps. Joox charge to my phone carrier service which is digi telecommunication Malaysia. I didn't subscribe to this apps and don't know why the charges appeared in my Phone bills. Please help me to unsubscribe this apps so that I will not be charge no more after this.

Thank you.



By Amanda
May 17 2022

Joox no longer available in SA, but still deducting, can't seem to cancel the subscription myself.



By sthandiwe
Apr 29 2022

Hi
please cancel my subscription , i don't use the app anymore.



By Marcel
Nov 25 2021

I want to cancel my Joox account .Please, as soon as possible.



By JOHAN ARIFF
Sep 03 2021

I am being charged RM9.90 monthly suspected to an old number registered to Joox account. I can't checked the subscription status of that account because I had forgotten the password and no way I could recover the verification code via sms because the prepaid telephone number had expired. Tencent Mobility Limited is stealing RM9.90 monthly from my account and i can't find ways to cancel it.



By Nigel
Sep 02 2021

I would like to cancel joox vip subscription but cannot do it through play store cancellation subscription method



By GAN
Aug 25 2021

I want to unsubscribe to the Joox VIP but cannot do it thru the Play Store subscription cancellation way. Please assist. Thanks.



By Ed
Aug 15 2021

I want to cancel my vip membership but no way can unsubscribe.



By Fortune Sosibo
Jun 22 2021

I'm no longer using joox music dstv account and I wanted to be sure that cancelation can happen soon as possible?



By bidadari anggun
Apr 25 2021

I want to cancel joox box account immediately



By Linda Brooks
Apr 15 2021

I want to cancelled joox immediately



By 白雪白雪
Mar 06 2021

I want to delete my joox account immediately.



By Siti
Feb 28 2021

I want to delete my account joox music..



By Jacobus Cloete
Jan 23 2021

I want to cancell my subscription



By Gugu
Jan 18 2021

I want to cancel joox won’t be able to pay the R69.00 monthly



By Mphosaro
Jan 04 2021

I would like to cancel my VIP subscription immediately



By David
Dec 31 2020

Cancelled joxx



By ONG DAI WEI
Dec 30 2020

how do i unsubcribe joox?i didn’t see any JOOX list in my App Store subscription





Have a Problem with JOOX Music? Report Issue

Leave a comment:



Why should I report an Issue with JOOX Music?

  1. Pulling issues faced by users like you is a good way to draw attention of JOOX Music to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a JOOX Music customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using JOOX Music.


User reviews of JOOX Music


  • By 你他媽的什麼名字都不行
    5

    No more sharing for VIP

    I really hate the fact that you guys removed the sharing for VIP function. I downloaded the app because I can download music for free. So I can listen to music offline. But since you guys removed the function it’s been so inconvenient for me to listen to music offline. I really hope you could bring this back.



  • By PoPKorn775
    5

    JOOX

    I’m using iPhone and synchronizing my music library with iPhone cost me a little bit of my time. Now I’m using JOOX, it’s very convenient and can get any song any times especially mm songs. JOOX cover almost every mm song in their music library. I wish JOOX can make a contribution to all the mm songs, artists, album in near future, I hope and I wish.



  • By Argentumgirl
    5

    Go to musical in Thailand

    Because most USA music apps are blocked abroad, I was so happy when I found JOOX. I live the app and am a VIP member to have the benefits of no adds and all unlocked songs. A great mix of international and Thai music. I like that they have playlist and radio channels to listen to. You can make your own playlist as well. Nothing bad to say!



  • By Sabei Htoo
    5

    Such a gift I've got so glad!!

    There are so many choices for songs especially even newly updated songs can be found here,, this application is so awesome and l felt so happy to join here cause I got so much difficult for listening songs before this bloomed up, thx u and keep it up!! Download!! What a speed😱😍 Cool!!



  • By kwekwe.aries
    5

    Great app for song lovers!

    Can listen to up-to-date music. A range of genre are available including local hits. Can get 24-hour free vip by sharing a song on social media but there is a problem that the-vip sometimes not activated by one share, but still it’s okay , can get free vip on 2nd share!




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