How to Cancel PNP

How to Cancel PNP

Written by on 2022-03-31

We have made it super easy to cancel PNP – Portable North Pole™ subscription
at the root to avoid any and all mediums "UGroupMedia inc" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate PNP's Cancelation Policy


Complete Guide to Cancel and Delete PNP – Portable North Pole™

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of PNP to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel PNP – Portable North Pole™ subscription at the root to avoid any and all mediums "UGroupMedia inc" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel PNP – Portable North Pole™ Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on PNP (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for PNP – Portable North Pole™, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel PNP – Portable North Pole™ Subscription on your Android device

To cancel PNP subscription on Android, you need to realize that deleting the PNP app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the PNP – Portable North Pole™ subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your PNP subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How do I remove my Card from PNP?

Removing card details from PNP if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like PNP from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on PNP – Portable North Pole™ or any other website using your Justuseapp card.
  5. Cancel the PNP subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact PNP directly. Get their Contact info →

How to Cancel PNP – Portable North Pole™ Subscription on a Mac computer.

To cancel PNP subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the PNP – Portable North Pole™ app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel PNP – Portable North Pole™ Subscription on Paypal.

To cancel your PNP subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "PNP – Portable North Pole™" or "UGroupMedia inc" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to PNP – Portable North Pole™.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on PNP's website?

Here's how to cancel your PNP subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into PNP's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all PNP's contact details here

  2. Visit the website of PNP. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete PNP account

You might have created an account on PNP during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to PNP via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check PNP's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete PNP – Portable North Pole™ from your iPhone or Android.

Delete PNP – Portable North Pole™ from iPhone.

To delete PNP from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold PNP – Portable North Pole™ until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the PNP – Portable North Pole™ app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete PNP – Portable North Pole™ from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose PNP – Portable North Pole™, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete PNP?

Our crowdsourced data from PNP and Justuseapp users, shows that it is Very Easy to cancel a PNP subscription.

If you haven't rated PNP cancellation policy yet, Rate it here →.

What is PNP – Portable North Pole™?

Attention parents and grand-parents ! Since 2008, this is THE #1 Santa App! With over 100 Million Santa video and call messages created so far, PNP continues to spread the magic of Christmas and will leave your child feeling completely amazed! Create and share magical cinematic personalized messages from Santa Claus while encouraging good behavior this holiday season with the original Santa app designed to make Christmas magic for children and grown-ups alike. Santa has free and Premium magical personalized video and call messages for your loved ones, where he says their name, shows their pictures, their occupation, and much more. Most importantly, they will find out if they’ve made it onto his Nice List! “Portable North Pole brings Santa to you in the comfort of your own homes, without having to face the madness of the malls.” —Parenting Magazine "Seeing Santa talking to the kids directly makes them totally want to be on the good list!" —WIRED “PNP has become a modern tradition for tech-savvy families because it shares a personalized and thus highly emotional experience for the child.” —The Independent Subscribe to our Video Pass and get access to almost all of our Premium Videos. Subscribe to our Magic Pass and get unlimited access to all our Premium Video, Premium Calls, Video Calls, multi-device options, and special exclusive bonuses. There is also the Ultimate Pass option, with a one-time purchase you can access all our Magic Pass features for 10 years! Fol...

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Have a Problem with PNP – Portable North Pole™? Report Issue

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Why should I report an Issue with PNP – Portable North Pole™?

  1. Pulling issues faced by users like you is a good way to draw attention of PNP – Portable North Pole™ to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a PNP – Portable North Pole™ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PNP – Portable North Pole™.

User reviews of PNP

  • By Ashley0916

    Magical! Buy it every year!

    We have been using this app for 4 years. My kids LOVE getting phone calls and videos during the month. It’s very easy to create and they have a separate Kids Corner area within the app where all the videos go so your kids can always rewatch them. You can also have the videos emailed. My son is old enough now (12) that he asks what’s “PNP” because they do use their advertising at the end of each email/video. Older kids will for sure catch on to this. This is the best behavior management tool I use at home. Whenever my daughter is having a great day at school, I’ll have Santa call her and tell her she’s doing a good job. This also works if she’s not having a good week too. Her face lights up when she sees Santa is calling 🎅🏼 I wish they would include something with the Elf on the Shelf because my daughter knows that our Elf Sophie flies back to the North Pole every night to report to Santa... this would be cool to have Santa create new videos that mention he has spoken to the Elf and gotten their report. Just an idea for the developers!

  • By rlcalamusa

    This app is so magical!

    My oldest Daughter got these video’s starting at 6 years old. She couldn’t believe that Santa knew exactly who she was and that she did gymnastics and know so much about her! When she was around 8 years old, she noticed the companies name (PNP) that comes up on the screen after the video’s done. She thought it was weird and quickly figured out that I had something to do with the video. It’s more special and easier for the child to believe for a child under 8 years old. My youngest, who is now 5 has been getting her santa video’s since she was 2 years old. She enjoyed it more and more each year. This December when she got her video, it was obvious that she was completely amazed! Santa knew and who she was and actually said her name, knew where she lived and he knew her friends names! It’s pretty special! The company has made it more detailed and magical every year! The reaction recorder is great! Now you option to save more videos with the child’s reactions! The year her reaction was priceless!

  • By brie0427

    Changing previous review

    UPDATE: A recent update has fixed a TON of issues! Audio has been corrected and they also changed the photo format so that most recent photos are showing up first. Creating videos was quick and easy, great quality and the kids LOVED them (as usual) I also just wanted to say a quick thank you for adding my daughter’s name (Eisley) into the list of names Santa can say. He couldn’t last year so I was thrilled it was available this year even though it’s not common. Once again, VERY happy with this service. Thank you for listening to your customers. Previous review below: I’ve been using this service for years with all my kids and getting high quality videos. THIS year, I don’t know who they have managing this application but it is complete and utter garbage. I paid for the premium videos and was only met with constant crashing (which erases all your progress), photos not uploading and a mind numbingly idiotic set up which pulls up pictures listed from oldest to most recent... so I get to scroll through thousands of photos just to get to the ones I need... only for them to not upload and inevitably causing the app to crash. When I finally was able to get a video created, the sound is so low, I can’t hear it. Awesome. Thanks for the time wasted and useless video, pnp. Hopefully my 10 dollars can assist you in hiring better programmers in 2018.

  • By DRS Choice!!

    Memories for a lifetime!!

    I was first told about this website about 10 years ago now. I have shared it with so many friends, family members, even strangers at Christmas time. I’ve seen changes along the way. New videos, now birthday videos. One of the best decisions (I feel anyway) is they still offer a free video for everyone. Yes you can pay for more options which is a fantastic deal. When you see your child/ Children’s grandchildren’s faces light up, it brought the kid out in me too! My son is now 14, he asked me why I keep doing it for him. Simple son, I’m still making memories for us! Thank you, to the Santa, Developers and all the Staff it takes to make all the videos. I have enjoyed making memories with my son over the years. Im a single father and I Thank you from the bottom of my heart. Christmas wouldn’t of been the same without you! See you in six months! Ho! Ho! Ho!🎅🏼🤶🏻

  • By Ariaking

    Good but could be better

    The whole thought of the app is great, the videos are well made and my son loves them. 13 dollars for a few months of premium service is a bit much, I decided to buy it this year to try it out but I was very disappointed when they told me it would expire after a few months and I’d need to pay another 13 to get it again. Had it been a one time payment I wouldn’t be upset. The reaction videos take so long to process and save, I end up forgetting about the dang thing. And you can’t use the reaction cam while it’s saving another. I can see how this would be problematic if you have multiple children and want to make them each a video (as they’re aren’t multiple children video options) and save their reactions. It’s a good app, I’ve used the free version for 3 years but I don’t think I’ll buy it again.

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