How to Cancel Sun Tan City

I have solved some of your problems lol.. once I reset my password with someone from the Live Chat on the website, I was sent another email to confirm the email address and realized this is what the problem had been with logging on every time. After confirming my email address, I downloaded the app and voila!!! No problems at all. It’s as user friendly as you can get for a tanning app I suppose :)

I have an iPhone so Idk if that’s the problem or what but the only way I can check in with the app is to delete the app, then download it again. Every single time. It keeps my log in so at least that saves a little bit of time. But even if it’s the next day, I have to delete and re-download. My guess is it’s not made for all the updates phones get these days? No idea. Once I can get into the app tho, things work okay. Considering so many people are complaining about it, you would think the company would look into it more. After all, apps are part of business and sales these days. And when you get to the salon, you still have to wait in line to tell them you checked in and by that time all the beds could be filled. There should be a kiosk to check in at, and they can simply announce your name when it’s your turn.

Whatever update took place about 1-2 months ago ruined the app. Now it tells me my location must be ALWAYS on, but the iPhone only allows either NEVER or WHILE IN USE. I have ‘while in use’ selected and the location icon shows up, but it still says it isn’t within the app. If I AM able to select a store (after restarting app about 3 times) it then does not provide the buttons to Confirm Check-in. WAS a great app but unfortunately all good things come to an end.

I don’t understand why bother with checking in online if someone who walked in the door right in front of you gets the bed first still. The website says it’s like “call ahead seating” which it’s not call ahead seating means even if a table isn’t reserved for you, when you walk in you have first dibs. Also I get the same error as everyone else when I check in online where it says “whoops you weren’t checked in” but in reality i am checked in.

Go to planet fitness. It’s cheaper, you get more for your money and the business actually cares about you. No big deal, on the first of the month my charge did not go through. I called the salon the girl told me my card declined I wouldn’t be charged again until I brought in a card that worked. That was fine because I couldn’t afford it that month. On the 7th I was charged. No big deal right? They can just give me a refund. Absolutely not. They did everything in their power not to give it to me and we’re rude all the way. I spoke to three girls, two of the three were horrible. I spoke to upper management and I was told they were gonna track my call and call me back with an answer. The next day a rude lady calls me back saying that she checked for a call that I had made on the first and the girl hadn’t said that. I told her I had not called on the first as they weren’t open I called on the second or third could she check that call... all of a sudden actually she couldn’t track those calls to the salon and there was nothing else she could do for me I would have to pay. Surely a big company like that can give a $32 refund when someone gives out false information. Not only that I spent so much of my time on the phone being belittled and made to feel like an idiot for suggesting I might get my money back. Awful. Go elsewhere.

I have been trying to cancel my Sun Tan City membership for months. This is rediculous that it's so difficult. Please help me cancel!