How to Cancel HEOS

How to Cancel HEOS

Written by on 2022-04-13

We have made it super easy to cancel HEOS subscription
at the root to avoid any and all mediums "D&M Holdings" (the developer) uses to bill you.
Now let us get into the crux of this guide.


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Complete Guide to Cancel and Delete HEOS

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel HEOS subscription at the root to avoid any and all mediums "D&M Holdings" (the developer) uses to bill you. Now let us get into the crux of this guide.



   

How to Cancel HEOS Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on HEOS (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for HEOS, then it's definitely canceled already. It won't be renewed anymore).



How to Cancel HEOS Subscription on your Android device

To cancel HEOS subscription on Android, you need to realize that deleting the HEOS app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the HEOS subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your HEOS subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.



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How to Cancel HEOS Subscription on a Mac computer.

To cancel HEOS subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the HEOS app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel HEOS Subscription on Paypal.

To cancel your HEOS subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "HEOS" or "D&M Holdings" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to HEOS.
  6. Then click "Done" on the verification page to complete the unsubscription.



What to do if you subscribed directly on HEOS's website?

Here's how to cancel your HEOS subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into HEOS's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all HEOS's contact details here

  2. If the company has an app they developed in the Appstore, you can try contacting D&M Holdings (the app developer) for help through the details of the app.

How to delete HEOS account

You might have created an account on HEOS during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.


Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to HEOS via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.



Bonus: How to Delete HEOS from your iPhone or Android.


Delete HEOS from iPhone.

To delete HEOS from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold HEOS until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the HEOS app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete HEOS from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose HEOS, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.


How easy is it to cancel/delete HEOS?

Our crowdsourced data from HEOS and Justuseapp users, shows that it is Unrated to cancel a HEOS subscription.

If you haven't rated HEOS cancellation policy yet, Rate it here →.



What is HEOS?

HEOS is the controller app for the world’s biggest and best range of connected audio gear. It is a smart music streaming technology found in all models with HEOS Built-in from Denon, Marantz, Definitive Technology and HEOS.  HEOS is for music lovers who want a beautiful & intuitive way to enjoy the latest advances in connected audio.  It is built into great sounding AV receivers, HiFi equipment, sound bars, speakers, mini systems and specialty multi-room models for custom integration. Features: • True multi-room audio - play different songs in different rooms or the same song in multiple rooms • Quick and easy setup • Utilize your existing home wireless network • Play from online music services, music stored on your mobile device, USB, analog inputs, computers, NAS drives – including High-Resolution audio quality • Support for multiple users and multiple music service accounts For current availability of online music services in your location, please visit: heosbuiltin.com/music



Stop ridiculous app charges!


Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.





Have a Problem with HEOS? Report Issue

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Why should I report an Issue with HEOS?

  1. Pulling issues faced by users like you is a good way to draw attention of HEOS to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a HEOS customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HEOS.


User reviews of HEOS


  • By geojunkie in OKC
    5

    Heos in new Marantz AV preamp is fantastic

    I have been an audio and home theatre enthusiast for many decades. We also have a wired whole house sound system. We added the streaming music source to it via a PC with a remote control PC app and streaming has become our main source. The problem is that using the remote app for the PC with security log ins and navigating the various music sources was really clunky and inconvenient. I ended up being the only one who understood it well. HEOS in the new Marantz home threatre preamp has changed everything for the better. The audio quality is far superior. The variety and easy access to streaming sources is amazingly comprehensive. Control is super easy and intuitive. Our local radio stations streaming feeds allow us to enjoy local programming with the same ease. The Home theatre sources are all available as well. My wife and children love being able to use it as well as I can. I can’t tell you how much of a game changer this has been. We love HEOS. Note: We do have strong WiFi everywhere.



  • By Rshide
    5

    Wired Center Channel

    I have had this for about six months now and absolutely love it. I built a new house and spent allot of time researching what I would put in. My wife was insistent that we not have speaker enclosures visible so i needed to support in wall and in ceiling speakers. After some research I quickly discovered that heos was the only system that supported a wired center channel. I was nervous considering so many negative reviews of the app. After using it for six months I can honestly say I have no idea what the negative reviews are talkinG about. The app is intuitive. There are 3 steps 1) select what you are controlling, where you can easily combine zones to create a multi zone sync. 2) select your source, which can be any streaming service or any input on any of your physical devices and 3) control, volume, pause, skip. One thing that took a bit to find was how to expand the volume control so you can set individual zone volume. It is right under the master volume.



  • By BirchwoodBill
    5

    Good sound, requires a good connection

    I have 2 HEOS 1 and 3 HEOS Amps connected to Boston acoustics speakers. Have owned them for 2-3 years. The app works in coordinating the sound. The biggest problem has been with intermittent WiFi. On the heos 1 speakers they sometime just drop off the network and fail to reconnect. I have to remove the battery base and the power cord then reconnect the power. Then the speakers come back online. So the firmware in the speakers probably needs to be reviewed so they reconnect to the WiFi better. I hope they add a sleep timer to the firmware so the speakers turn off after streaming. However you can just play an album or a play list. 2019-nov-03 Upgrading the mesh network and the internet gateway has helped the connection problem. I have also moved all the connections from a managed switch to an unmanaged switch.



  • By glpdrum
    5

    What am I missing?

    The people that rate this app poorly must be holding their mouth wrong or something. It puts everything you want in one location to witch you can control everything. As those who have it know Airplay is almost better than money and I put HEOS right by it. Instead of going to the network pc (Windows) and pushing music to my AVR I can grab it with this app. I have total access to my wav files on the flash drive and can make a queue or play track by track whatever I want. If there’s a music source connected to the network or online it will find it on its own and access it. Those of you who are having problems finding something you know is on the network turn that device off and back on again and HEOS will find it. Be patient and learn the app and you’ll love it.



  • By Ghetdjc
    5

    Have to have a solid network

    The app and the HEOS system in general work great and the sound quality is superior to that of sonos. That being said, you must have a rock solid network for this to work reliably. No network extenders that plug into the wall, no dual router setups, no service provider routers. You need consistent internet service, a solid router and wired access points if you home is large. Also, hardwiring your HEOS devices is the way to go unless it's not possible. If you have a router that does 5g and 2.4g but uses the same name for both (eg ATT) it will cause problems like “searching for devices”.




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