How to Cancel Virgin Pulse

I started using the virgin pulse app over a year and a half ago. It is by far the best thing I could have done. Once I ordered my first activity tracker I wasn’t sure what to expect. After the first month I noticed that I would constantly check it and see how I was doing throughout the day. When you check your tracker you are more aware of what you have done and what you have to do yet. I love the designs they have and I absolutely love the max buzz tracker. I actually showed it to one of my co workers and he ordered one the next day. I love the fact that my max buzz lets me know when I hit my goal for the day. It actually keeps my mind more focused and on task. I would highly recommend the Virgin Pulse app and all of their devises. I will never go back.

App is extremely easy to use and integrates with multiple devices and apps (FitBits, My Fitness Pal, Weight Watchers, iPhone Health app) at various times. It has notifications and alerts to remind you to “do your daily cards,” and if you somehow miss a day, you can still get points retroactively for steps, activity, food intake, sleep, and healthy habits - just not cards. That being said, I generally track steps, minutes of activity, sleep, habits, and the cards in less than 5 minutes per day and get well over twice the required points for my employer’s health plan without really trying at all. 5/5 Would recommend.

UPDATE: I received multiple emails stating that this app wanted to investigate this further and I should contact support... which I did (04/27 @ 9:23am cst - in case support wants to find my call and listen to the recording)... WHAT A FREAKING NIGHTMARE!!! The support tech basically told me it was a automatic letter and there was nothing he could assist with - I realize he’s probably not the app support team, but he could have at least put me in contact with the proper person/team. He and I went round and round until finally I was so frustrated I said “I’m done” and hung up on him. If this rating wasn’t directly related to the app, I would drop my rating to 1, because their customer service was pitiful! Not everyone in the world uses MyFitnessPal as their nutrition/activity tracker. I, and many others, use MyNetDiary. Within my organization, we get health points and ultimately a health bonus ($) for tracking this information. I do not like MFP, and because I don’t use it, I am penalized for it. PLEASE ADD SYNCING WITH MYNETDIARY! Thank you. Once this sync option is added, I will change my rating to 5 stars.

Hello! This app is user friendly enough but please include a Contact Us button in the app settings menu perhaps that leads to an email generator or embedded comment box, so suggestions can be made to the limited set of options for living a healthy lifestyle. My favorites that aren’t found in the app yet include gardening, essential oils, vitamins including DHA, and making healthy food choices at home and out such as fish versus red meat, poultry, salads, oil and vinegar versus creamy dressings or sauces, low sodium, grilled not fried, and skipping the sodas and dessert. Maybe also brushing teeth one extra time per day than usual, flossing several times a week, and going to the dentist annually - because dental health affects stroke and heart health, improves confidence and relationships, etc. Thanks for considering some or all of these, especially the gardening and essential oils!

I’ve been using this app for months. With the most recent updates, something has gone wrong. It doesn’t synch to my Fitbit or to my fitness pal app as it should. I pull it down to synch and nothing gets updated. The only way I can get the 2 apps to synch correctly is to disconnect them. That is a hassle and complete waste of time. Tonight I couldn’t even get the app to open correctly so I had to delete it. I reported the syncing issue via the web last week and received a generic “we’re working on it” email. It’s been a week now and the issue still exists. I’m ready to delete this app and stop using it all together because you can’t seem to get things right. What happened to quality assurance testing software updates before they are released? Frustrated beyond belief.