Xfinity My Account

How to Cancel Xfinity My Account

Written by on 2019-12-16

We have made it super easy to cancel Xfinity My Account subscription at the root to avoid any and all mediums "Comcast" (the developer) uses to bill you. Now let us get into the crux of this guide.

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Complete Xfinity My Account Cancellation and Delete Guide

Table of Contents:

  1. Cancel on Iphone
  2. Cancel on Android
  3. Cancel on Mac Computers
  4. How to Cancel on Paypal
  5. Cancel via other companies
  6. Delete App on Iphone
  7. How to Delete on Android

There are a few things you must know about cancelling subscriptions. They include the following:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Xfinity My Account subscription at the root to avoid any and all mediums "Comcast" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Xfinity My Account Subscriptions on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Xfinity My Account (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Xfinity My Account, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Xfinity My Account Subscriptions on your Android device

To cancel Xfinity My Account subscription on Android, you need to realize that deleting the Xfinity My Account app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Xfinity My Account subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Xfinity My Account subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How to Cancel Xfinity My Account Subscriptions on a Mac computer.

To cancel Xfinity My Account subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Xfinity My Account app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the contact provider for help.

How to Cancel Xfinity My Account Subscriptions on Paypal.

To cancel your Xfinity My Account subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Xfinity My Account" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Xfinity My Account.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if your Xfinity My Account subscription is billed through a different company?

Here's how to cancel your Xfinity My Account subscription when billed through a different company that is not the app/playstore or paypal.

Sometimes, you may find that you made a subscription through another company whether you were aware or not at the time of subscribing. To change this you might have to sign in the company's website or directly reach out to the content provider.

Generally, here are two steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reaching out. Contact Xfinity My Account here →
  2. If the company has an app they developed in the Appstore, you can try contacting Comcast (the app developer) for help through the details of the app.

Bonus: How to Delete Xfinity My Account from your iPhone or Android.

Delete Xfinity My Account from iPhone.

To delete Xfinity My Account from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Xfinity My Account until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Xfinity My Account app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Xfinity My Account from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Xfinity My Account, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

What is Xfinity My Account?

The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed. It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want. Billing • Check your balance, view your bill history, and pay your bill using a bank account, credit card or Apple Pay • Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox Manage Your Account Information • View your channel lineup • View and edit your account information, such as your contact phone number, password and email address • Look up or change your Xfinity ID • View information about your internet usage • View your Comcast Digital Voice number Setup and Troubleshooting: • View or personalize your WiFi name and password • Refresh your X1 TV box and troubleshoot your Xfinity devices • Check the connection status of your devices and get updates on service outages • Use the Xfinity assistant to ask questions and get help • Set up your remote to control all of your entertainment Appointments • Check the status, reschedule or cancel your service appointment • Find out your tech’s estimated time of arrival Contact Us • Request a call back from an Xfinity representative • Find the nearest Comcast Service Center • Learn more about 'C...

User reviews of Xfinity My Account

  • By Sissy Townsend Ma

    Comcast Review

    I would like to say that the customer service is excellent. I got behind in my payment by one month. Now. I only get internet. Because of the high cost in cable I can not afford all the amenities Comcast has to offer it’s just not in my budget. But small story short. I got shut off. I called them explained my situation to customer service. They turned my internet back on and said when you get paid please pay this amount and your service will continue. I was in shock. See I’m on a bye-weekly pay period. And I told them this they still turned it back on that day. I had my internet back on with in ten minutes. We need more company’s like this that have a heart and know that times are tough. And to give us hard working people a chance. I thank you very much. God Bless each and every one of you that work at Xfinity (Comcast).

  • By Thress

    Great app and great company!

    I am rating this app a full 5 for convenience, ease of use, clarity, and ability. Now as for company behind the app I support fully too and I know someone can potentially say negative things about anyone or anything but I tel you liking at what other friends and family are paying for the comparable services elsewhere Comcast is giving a great deal for the services AND reliability of their product. I appreciate all the care taken into making a great product and trying to give it as affordably as possible to make money but not squeeze too unbearably bad on us the customer. It’s easy to say it’s a high price, but then I can say anything is too high... I’m just glad I have access to the more affordable and better services through Xfinity!

  • By DhazARemdy

    Best alternative out there

    Hey Folks, I've been on this service since 1994 in my area. The outages have been few, usually due to a car hitting a node or a pole. The technology has improved and speeds are better. My bill is crazy like many and the sports package is heavily pushed. I'm a Sci-Fi guy and look forward to when a selective menu allows to pick the services you want and pay that rate. This allows you to have some control over your billing and improve the reviews I recently read. This move would slightly dip the Comcast profit at first but the number of consumers would double and their bottom line will improve. I'm not sure if anyone from the company actually reads these reviews? I do know that happy customers will equal a happy company. I have 30 years of experience that proves that statement. Finally, for the phone app.. could you make sure each page has a back button or a window control. Sometimes the links take you to a dead end with no route back except to reload the app. Thanks XFinity for services better than the alternatives of dish and old phone lines!

  • By bethy801

    Most functional app for internet issues

    I completely recommend having this app if you have Xfinity internet. The app can remotely restart your modem, provides troubleshooting guides, outage maps, many more resources and if that doesn’t help you can directly chat with a real person. I’m not too great with this stuff myself so I love having someone being able to help me out. They always resolve the issue! My only advice would be to download the app before you ever have any issues. Obviously if your internet is out and you’re stuck trying to download the app on your data it may take longer or in my case where the service is so slow may not even download.

  • By JoelStickney

    Wonderful app

    The call scheduling feature is the best idea, but I’m removing a single star for not allowing pauses in the phone number field (despite pauses literally being a button available to type since it uses the standard dial pad input field) because that means I can’t use this for my work account, only personal. Once they remove the restriction to use commas (pauses) on the call scheduler (super simple to do) or add extension support in some other way - I’ll add the last star since that’s the only thing this app is missing in my opinion, it’s perfect otherwise. MAYBE, a way to switch between accounts would be cool so I could help my mother with hers (like restarting her modem from the app ALWAYS fixes her issues), and then I’d switch to business to pay the bill and back to my personal. That’s my wishlist at least.