How to Cancel Collect

How to Cancel Collect

Written by on 2022-01-04

We have made it super easy to cancel Collect by WeTransfer subscription
at the root to avoid any and all mediums "WeTransfer BV" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Collect's Cancelation Policy


Complete Guide to Cancel and Delete Collect by WeTransfer

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of Collect to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Collect by WeTransfer subscription at the root to avoid any and all mediums "WeTransfer BV" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Collect by WeTransfer Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Collect (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Collect by WeTransfer, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Collect by WeTransfer Subscription on your Android device

To cancel Collect subscription on Android, you need to realize that deleting the Collect app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Collect by WeTransfer subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Collect subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How do I remove my Card from Collect?

Removing card details from Collect if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Collect from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Collect by WeTransfer or any other website using your Justuseapp card.
  5. Cancel the Collect subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact Collect directly. Get their Contact info →

How to Cancel Collect by WeTransfer Subscription on a Mac computer.

To cancel Collect subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Collect by WeTransfer app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Collect by WeTransfer Subscription on Paypal.

To cancel your Collect subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Collect by WeTransfer" or "WeTransfer BV" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Collect by WeTransfer.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Collect's website?

Here's how to cancel your Collect subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Collect's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Collect's contact details here

  2. If the company has an app they developed in the Appstore, you can try contacting WeTransfer BV (the app developer) for help through the details of the app.

How to delete Collect account

You might have created an account on Collect during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Collect via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check Collect's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete Collect by WeTransfer from your iPhone or Android.

Delete Collect by WeTransfer from iPhone.

To delete Collect from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Collect by WeTransfer until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Collect by WeTransfer app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Collect by WeTransfer from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Collect by WeTransfer, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Collect?

Our crowdsourced data from Collect and Justuseapp users, shows that it is Very Difficult to cancel a Collect subscription.

If you haven't rated Collect cancellation policy yet, Rate it here →.

What is Collect by WeTransfer?

Collect is the best way to save everything that inspires you and fuels your ideas. Upload images and videos, save links and anything from across your apps, then organize it all into visual boards. You can share boards (if you want), and work together right in a board! • Add images, songs, videos, documents and anything else you got • Save links and cool stuff you find from across your apps • Organize all your items into beautiful boards to visualize your ideas • Share boards with anyone, no sign-up required • Invite others to collaborate on boards so everyone’s on the same page Now available for iPad! ------ Whether it’s inspiration, ideas you’re working on, references for later, or stuff you love—you can save, organize, and share it for free with Collect. To backup and sync all your boards and items across your devices, upgrade to Collect Pro. ------ About Us WeTransfer makes beautifully obvious tools that bring ideas to life. Founded in 2009 as a simple, well-designed file sharing service for the creative community, WeTransfer has grown into a set of products for different parts of the creative process. These include storytelling platform WePresent, quick slide-making tool Paste, immersive sketching app Paper, inspiration-capturing tool Collect, and the WeTransfer platform, where 42 million people send one billion files every month. Terms of Service:

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Reported Issues: 1 Comments

By Gianluca Di Florio
Mar 06 2021

Salve vorrei eliminare il mio account

Have a Problem with Collect by WeTransfer? Report Issue

Leave a comment:

Why should I report an Issue with Collect by WeTransfer?

  1. Pulling issues faced by users like you is a good way to draw attention of Collect by WeTransfer to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Collect by WeTransfer customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Collect by WeTransfer.

User reviews of Collect

  • By ken vue

    Need repeat option

    I hate the fact that I have to unlock my iPhone just to hit play again every time my project is done playing. I listen to my projects throughout the day while I’m at work and I work at a restaurant so I have to wash my hands unlock my phone just to press play every like 4 mins. It would make my life so much easier is I could just hit repeat and it plays my project over and over again. My productivity would go up, and my stress would go down! Hope you guys add repeat feature. Thanks! Oh and if there’s already a way to repeat a project please let me know lol. Thanks!

  • By maddynn7

    Great App! Here’s some recommendations

    As someone who has thousands of notes in Evernote, I really love this app because of the visual component, through boards, that it brings. Some suggestions to make it perfect : I would really love a dark mode iPad app would be great with easy account syncing Being able to clip full articles instead of just the link, like Evernote’s clipping function. Thank you devs for you hard work!

  • By the beeve

    Needs a native ipad app bare minimum

    I really wanted to like this app. Ive been searching for a place to put things I want to remember for years, and none of them have stuck. I really like the ui and feel of the app , unfortunately Collect has no native ipad app so you are forced to use it in portrait and hit the zoom button. (i only use my ipad in landscape so this is very frustrating.) Also unless I’ve missed it there is no kind of account syncing so the collect app on my iPhone, and the one on my ipad are essentially two different brains until i text myself a link to join an individual board. This works perfectly if I’m sharing something with a team member or my wife but I’d really like just one place to put stuff and keep track of it on all my devices. I already have a paper account that keeps all my journals in sync why not just make it universal? This doesn’t have anything to do with the app but i dont see how adding by we transfer to the name is necessary. As a normal person who has only heard of we transfer advertised on a podcast or two it doesn’t really add anything to the experience. Ill keep this on my devices for now with the hopes that we transfer continues development on this app. But I’ll just keep throwing junk i need to keep track of in notes for now.

  • By N0vicane9


    I hate leaving reviews because it's a waste of time, but my frustration gets the better of me. I sincerely resent the fact that this app puts up countless road blocks to simply downloading the files I've received via wetransfer. I've read prior criticism of the app's complete deviation from wetransfer's purpose and simplicity. And I see not much feedback has been taken to heart. I want to download a video...I want to download a photo. I don't want to create a board, or copy to a photo which isn't my photo library but instead some kind of new folder or...I don't even know! This app is confusing and overbearing and useless and I'm so frustrated at the developers for not getting it already. Start listening to users and for goodness sake... Keep it simple!

  • By eskimorider

    This app ruins the simplicity of wetransfer

    I really love wetransfer in the browser because it is super simple and artistic. When someone receives a wetransfer link, even if they haven’t used it before, even my grandma, they know exactly what to do with it. But on the phone all of a sudden you have to navigate this Pinterest like app with multiple steps to simply save things on device. I agree with the other reviews here, I don’t really need or want this extra functionality. Maybe it was added so the app is easier to monetize. I’m sure Collect has its uses for other people, but when it’s bundled together with wetransfer it feels forced down our throats. Maybe it could be split into separate apps. I’m a fan of wetransfer - please keep it simple!

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