How to Cancel Plowz & Mowz

I have set up a weekly mow and now an aeration service through them. I’ve been so pleased with the quality of the work, but even more so with the service of the company. There was a company that wanted twice the agreed upon cost for a mow and they reached out to ask if it was ok. When I asked them to find another company, they did, and that company had no problem mowing for what the agreed upon cost was. Also, when another landscaper came and said they did the aeration for us a week earlier than requested but sent a pic of another house, and there was no work done on our yard, I contacted Plowz and Mowz and they immediately fixed the issue and scheduled our service for the date requested. I couldn’t be happier with the service which is really what makes something like this easy. I’ve had to deal with companies in my own before and I didn’t feel like I was getting treated well. Plowz and Mowz takes care of all the middle man work and I feel like I’m treated fairly. Highly recommend this app!

I have used Plowz for snow plowing for almost 3-years now and overall they have earned my 5 star review. I sort of think of Plowz as an Uber for snow-plowing. I need a plow and they connect me with a local source to get the job done. I use Plowz for my elderly parents driveway only when the snow levels are on the higher side or when I need to be at work or out of town and can not get to my parents house to help. I love being able to order the plow service from anywhere in the country, and the job gets done! I especially like the option of being in control and ordering jobs as needed. So many other options involve seasonal contracts, so I like having the option to use Plowz as often or infrequent as I choose and I just pay for the service when I choose to use it. I do make sure the driveway gets marked with plow sticks at the beginning of the season so the drivers know where the edges of the driveway are.

If you live in an area with a lot of snow this is a must-have app. When you need to get the snow removed and you don’t have a contract, just go to the app and it’s really simple to get someone to come over to clean it up. It’s like the Uber of snow removal. Response time was within six hours and the price was very reasonable and quoted up front after entering a few details. Afterwards I got a photograph of the completed job. I would presume that if it’s really busy due to heavy snow you may have to wait a bit longer for service, as the contractors may be working commitments with their regular customers, but that may not be true. It’s a wonderful on-demand app to have for snow removal which you can use even if you are away on vacation. I have a door camera at my home and was able to monitor snow conditions to determine if I needed the driveway cleaned. Fantastic!!

Used this app 4 or 5 times. I’m a landlord so cannot verify job completion without photographs. First two times went smoothly, photos and updates were sent. Last two times, I went into the app to confirm job completion hoping to see photographs. Job was listed as completed, however no photos were supplied (as requested by myself, and as promised in app advertisement materials). The app would not allow me to enter to see the details of the job completion without leaving a compulsory review. How can I review this service without photo proof of completion? The logical thing to do would be to leave no review until I have verified job completion. Once I entered the app, I was able to access photographs. Had I been able to see these photos at the time of leaving my app forced review, my star rating would have been higher. These reviews effect the contractors directly I’m told, so I don’t think Plows n Mows is doing them a favor, requiring compulsory reviews in order to enter app. I suspect the bulk of my complaint is with the app, not the actual service at this stage, however, I didn’t receive messages or texts from contractor. Perhaps some direct communication from contractors would be good, to compensate for the gaps in this awkward app.

I’ve used this service since they were babies just starting out. Customer support, communication in general, providers and services were great. I have used and do use both the mowing and plow service. However, in the last 6 mos. I’ve had issues with services provided (one plow service left piles of snow at the end of my driveway that I had to shovel, I’ve had service providers delay until the next day on mows and one just didn’t show) and when attempting to contact customer service on this I wither received no response, completely different info from one to the next, lack of energy or interest on the phone, talking over me on the phone, overall rude tone. Additionally, on one mow they charged me one thing, different than what was communicated and also not consistent with the “receipts” I received (4 different prices for one job). Very disappointed. I will be moving on to local companies and contracted services from those providers.