How to Cancel Rent the Runway

How to Cancel Rent the Runway

Written by on 2022-05-16

We have made it super easy to cancel Rent the Runway subscription
at the root to avoid any and all mediums "Rent the Runway" (the developer) uses to bill you.
Now let us get into the crux of this guide.


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Complete Guide to Cancel and Delete Rent the Runway

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Rent the Runway subscription at the root to avoid any and all mediums "Rent the Runway" (the developer) uses to bill you. Now let us get into the crux of this guide.



   

How to Cancel Rent the Runway Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Rent the Runway (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Rent the Runway, then it's definitely canceled already. It won't be renewed anymore).




How to Cancel Rent the Runway Subscription on your Android device

To cancel Rent the Runway subscription on Android, you need to realize that deleting the Rent the Runway app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Rent the Runway subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Rent the Runway subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.



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How to Cancel Rent the Runway Subscription on a Mac computer.

To cancel Rent the Runway subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Rent the Runway app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel Rent the Runway Subscription on Paypal.

To cancel your Rent the Runway subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Rent the Runway" or "Rent the Runway" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Rent the Runway.
  6. Then click "Done" on the verification page to complete the unsubscription.




What to do if you subscribed directly on Rent the Runway's website?

Here's how to cancel your Rent the Runway subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Rent the Runway's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Rent the Runway's contact details here

  2. Visit the website of Rent the Runway. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.


How to delete Rent the Runway account

You might have created an account on Rent the Runway during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.


Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Rent the Runway via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.




Bonus: How to Delete Rent the Runway from your iPhone or Android.


Delete Rent the Runway from iPhone.

To delete Rent the Runway from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Rent the Runway until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Rent the Runway app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete Rent the Runway from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Rent the Runway, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.



How easy is it to cancel/delete Rent the Runway?

Our crowdsourced data from Rent the Runway and Justuseapp users, shows that it is Unrated to cancel a Rent the Runway subscription.

If you haven't rated Rent the Runway cancellation policy yet, Rate it here →.



What is Rent the Runway?

Never say “I’ve got nothing to wear” again. Whether you're looking to rent or buy pre-loved items, consider us your one-stop shop. With a monthly subscription you’ll have access to thousands of designer styles to rent on rotation. We won’t send you a box full of random stuff – what you wear is always *your* choice. Memberships are flexible to fit your lifestyle. To start, you can get up to 4, 8, or 16 items for the month. 4 items are included in each shipment and you can swap for new items whenever it makes sense in your schedule. We’ll help you keep track of how many shipments you have available, and when new ones will unlock. You can always purchase items that you want to keep forever. Get designer deals at a great discount while helping extend the lifecycle of garments. Not ready to become a member? Try a one-time rental! Reserve items in advance to lock in styles ahead of time. You can rent items for 4 or 8 days, a free backup size is included in every order to make sure you’re covered. Free shipping, rental coverage and dry cleaning are included on all rentals. So don’t stress about small spills. Seriously.



Stop ridiculous app charges!


Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.





Have a Problem with Rent the Runway? Report Issue

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Why should I report an Issue with Rent the Runway?

  1. Pulling issues faced by users like you is a good way to draw attention of Rent the Runway to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Rent the Runway customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Rent the Runway.


User reviews of Rent the Runway


  • By Lynnboo2u
    5

    True Value & Customer Service!

    I’m a first time RTR customer and I am beyond impressed with this service, the value, the app, the response time, the intuitive ease of use, and the relatability of this company!!!! I live and work in yoga gear and jeggings; but, I have lots of occasions that need a more dressy attire. I hate the fast fashion and it’s I’ll fitting, poor fabric, planet destroying effects, but if you need a quick dress for an event - what can you do!? You can use Rent The Runway!! I’m a short, size 4-6 but busty - most things need tailoring- but this company finds a way to make a rented outfit work without tailoring! Next day delivery if it doesn’t fit?? The delivery was on the doorstep before I was up for the day! I’m a devoted customer now, and not just because they also ship in a black canvas, reusable case; but because I am truly receiving a true value for my money and know that I am in good hands. Thank you!!



  • By Brieanna Arsenault
    5

    Easy & Convenient!

    I am shocked at how easy this process was. They have the perfect filters that really allow you to hone in on the perfect attire, especially for a Libra as indecisive as me! That also brings me to the matching jewelry! I went from necklace to bracelet to earrings like Bing-Bang-Boom!! Let me also mention that it’s pretty amazing and actually a rare occasion when you can have another size sent along free of charge, just in case. That is extremely important for a curvy mama like me! The best part of it all, the pricing! I got a beautiful, elegant gown, necklace, bracelet, 2 pairs of earrings and hand bag, all for $170 because I also signed up for the annual subscription which is less than $30/yr!! That means free shipping and free insurance on all items. The only bad part of my experience was not having known about this sooner. Can’t wait to receive my package!!!



  • By Skipp to my lou
    4

    App Issues

    I have had RTR unlimited for about 3 months now. I have had both successful rentals and issues with shipments. Over all I would say it’s a good service and worth the $, customer service is generally pretty good but it’s very annoying when I start a conversation with one rep and then have 3 other people responding. I have to repeat myself over and over to get anything done. The main reason I am writing this review is because I really rely on others to review the items in order to decide what to rent and which size, but more than half the time I submit a review through the RTR app it doesn’t post. When I go back to see my reviews it appears I haven’t reviewed many items. I have tried to review every single item, but it seems to delete them constantly. I have reviewed some items several times and they just don’t seem to stick. Please fix this for my sanity and to help others determine which items and sizes to rent!!!



  • By ivysaur93
    3

    Impossible to cancel

    I’ve tried to cancel my unlimited subscription 3 separate times now with no luck. Every single time I’ve ever called, they have a message saying “we’re experiencing an unusually high volume of calls. Your expected wait time is over 10 minutes”. The first time, I waited on hold for 45 minutes before I finally selected the option to have them call me back when they were available. They didn’t call me back until another hour later when I was already on the phone with a relative. I tried to cancel it again this morning. When they called me back, I picked up and it was silent on the other end. I said “hello” several times and no one ever answered. I just called a third time and am still waiting on my call back. They need to make it easier to cancel subscriptions or give the option to do it yourself online if they’re not going to answer their phones. The subscription was a cool idea and it’s fun for holiday parties and such, but most of the things I really wanted to rent were never available in my size and I had to go with my 2nd or 3rd pick instead.



  • By fightbs
    3

    Skip the store experience

    Hopeful about trying on a variety of dresses for a wedding, I was surprised to find the collection of store items to be so little (at the DC store). Dresses, often, only had one size so you could not try a size up or down. The style of the clothes at the DC store seem curated by the same person for the same kind of person which was not my style and I feel like I fall in the fairly easy to please range. The staff did not seem receptive to helping me find what I was looking for (long sleeves on a dress) and staff seemed even more dismissive of my second request to find a jacket. I felt overlooked and ignored. The experience ironically led me to feel cheapened. In response, I am going to spend real money on my own dress. The concept is great but I was surprised the staff there had such poor customer service skills. It’s a real shame because I wanted this to be part of a new style regiment but there are no amount of savings from renting clothes to quantify the feelings I had today that made me feel strangely neglected and annoyed.




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