How to Cancel Lucidchart

How to Cancel Lucidchart

Written by on 2022-03-21

We have made it super easy to cancel Lucidchart subscription
at the root to avoid any and all mediums "Lucid Software" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Lucidchart's Cancelation Policy


Complete Guide to Cancel and Delete Lucidchart

There are a few things you must do and know before canceling subscriptions. They are:

  1. Check the Terms, Service policy or Privacy policy of Lucidchart to know if they support self-serve subscription cancellation or account deletion:
  2. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  3. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  4. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Lucidchart subscription at the root to avoid any and all mediums "Lucid Software" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Lucidchart Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Lucidchart (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Lucidchart, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Lucidchart Subscription on your Android device

To cancel Lucidchart subscription on Android, you need to realize that deleting the Lucidchart app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Lucidchart subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Lucidchart subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How do I remove my Card from Lucidchart?

Removing card details from Lucidchart if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Lucidchart from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Lucidchart or any other website using your Justuseapp card.
  5. Cancel the Lucidchart subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact Lucidchart directly. Get their Contact info →

How to Cancel Lucidchart Subscription on a Mac computer.

To cancel Lucidchart subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Lucidchart app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Lucidchart Subscription on Paypal.

To cancel your Lucidchart subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Lucidchart" or "Lucid Software" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Lucidchart.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Lucidchart's website?

Here's how to cancel your Lucidchart subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Lucidchart's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Lucidchart's contact details here

  2. Visit the website of Lucidchart. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Lucidchart account

You might have created an account on Lucidchart during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Lucidchart via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

  3. Check Lucidchart's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Bonus: How to Delete Lucidchart from your iPhone or Android.

Delete Lucidchart from iPhone.

To delete Lucidchart from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Lucidchart until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Lucidchart app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Lucidchart from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Lucidchart, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Lucidchart?

Our crowdsourced data from Lucidchart and Justuseapp users, shows that it is Very Difficult to cancel a Lucidchart subscription.

If you haven't rated Lucidchart cancellation policy yet, Rate it here →.

What is Lucidchart?

Lucidchart is the easiest way to build and view diagrams on your iPad or iPhone. Lucidchart is a visual workspace that combines diagramming, data visualization, and collaboration to accelerate understanding and drive innovation. With this intuitive, cloud-based solution, everyone can work visually and collaborate in real-time. The app requires a Lucidchart account. Sign up for free right in the app. With a free account you can open any of your documents, create new documents, or even share content from your iPhone, iPad, and every other browser, OS, and device. Diagrams save and sync instantly online to your Lucidchart account, so you never lose your work Already a Lucidchart user? Just sign in and your documents will load automatically. Intuitive features: * Create new documents and edit your existing documents * Start with pre-built templates * Drag-and-drop functionality * View recent documents in offline mode * Real-time collaboration * In-editor commenting Easy to share and publish: * Export to PDF, PNG, and Microsoft Visio * Email documents to share with others * Generate shareable links Global compatibility: * Integrates with G Suite, Google Drive, Slack, Confluence, Jira, and more * Import Visio and OmniGraffle files * Runs on all major browsers and device operating systems Shape libraries for every scenario: * Flowcharts and process maps * AWS, Azure, and GCP shapes * Mockups and wireframes * UML, ER, and network diagrams * Mind maps and Venn diagrams...

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Have a Problem with Lucidchart? Report Issue

Leave a comment:

Why should I report an Issue with Lucidchart?

  1. Pulling issues faced by users like you is a good way to draw attention of Lucidchart to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Lucidchart customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Lucidchart.

User reviews of Lucidchart

  • By candymanjl

    Great overall!

    I’ve used a few apps, this is the best one I’ve used that’s truly cross platform, web, Mac, PC, iOS. One little bug, on my iPad, sometimes the icons disappear and just show an endless loading icon on the sidebar. So you can’t see the icon you want to drag into the document. You have to exit and reload the document for them to come back. Seems to happen when changing tabs on the side bar between styles, shapes, and settings. Happens to me every time I use the app, kinda surprised it hasn’t been fixed yet.

  • By Wayman26

    Real review, No BS

    This is an amazing application! I read a few bad reviews, that seem to have been created in the past. Not sure what the application did wrong back then, But if you download this application in 2020 you’ll have an amazing experience. Very well-built, and gets the job done efficiently! This just became my primary flowchart creation tool for iPad!

  • By jo2jo

    Good Visio lite - Cant use my o365 acct on app though

    Update- in using the app itself more it’s pretty nice and intuitive as a Visio “lite” type of replacement. What you’re able to do with your finger on the iOS version on iPad is pretty impressive. I was expecting much less or more usability issues on iPad, but it works really really well. There are some minor bugs outside of the actual diagramming functionality, I listed those below initially. However as I’ve said I’m very impressed with the main purpose/functionality of the app on ipad (iPad) I’m just starting out on day 1 with lucid, not going so well. I was able to login to the website with my office 365 login and password, when I hit new document (in Safari) I got a blank type of diagram / page with a zoom scroller but no other options or buttons. So I figured I would move over to the app, I try to login with the same login and password that worked on the website, but it keeps saying incorrect (additionally there is the only only the Google and Yahoo buttons in the app, on the web there is only Google in office 365). So I go to create a new account with my same login, it says account already exists. I create a new account with a different email only to find templates doesn’t have a search feature. Will update if it gets better, but may just look for a different Visio replacement on iPad.

  • By Nagadawa

    Love Lucidchart until most recent update

    I have used lucidchart for years and have recommended it to my colleagues and friends for sketching layouts for clients etc. I run an iPad Pro and spend 2 hours mapping out a clients building in detail. Once complete I try to back out of the layout and it keeps saying it can’t save to the cloud. After much testing I have found that my app can create documents but can not modify any documents. This has happened with the most recent update. I did try deleting the app and reinstalling the app with no luck. After running the program on a co-workers tablet it works fine so this glitch may be limited to iPad pros since his tablet is not a pro. I tried contacting technical support over this and have been waiting for quite some time and still not gotten a response.

  • By Colorado4eah

    RE: So far, not so good

    Changed my review from a 1 star to 4 star. Besides my frustration with initial setup and still being charged for basically two accounts.... It is a great program once you get it going. You can to create and design for so many projects it’s un real while being quite easy to use. They have tutorials that are helpful worse case and you don’t need to learn it all to use it and come out with a great idea/presentation. NOW: Let me save you the hassle! Create your account through their website on a web browser and not through the app!! Such a powerful tool with such a big issue. Org Review: Purchased the premium option, as for work this would be very helpful. After my purchase it says that my account isn’t a premium account even though I can see I’ve been charged and my Apple ID shows the subscription. Conclusion: I was told to create a new account online through the website and sign in through that account ultimately charging me twice.

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