How to Cancel LiveHealth Online

How to Cancel LiveHealth Online

Written by on 2020-12-19

We have made it super easy to cancel LiveHealth Online Mobile subscription
at the root to avoid any and all mediums "American Well" (the developer) uses to bill you.
Now let us get into the crux of this guide.

How does LiveHealth Online's Cancellation Policy make you feel?

Complete LiveHealth Online Mobile Cancellation and Delete Guide

Table of Contents:

  1. Cancel on Iphone
  2. Cancel on Android
  3. Cancel on Mac
  4. Cancel via Paypal
  5. Cancel on Website
  6. Delete Account
  7. Delete App on Iphone
  8. Delete App on Android
  9. Cancellation Policy

There are a few things you must know about cancelling subscriptions. They include the following:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel LiveHealth Online Mobile subscription at the root to avoid any and all mediums "American Well" (the developer) uses to bill you. Now let us get into the crux of this guide.


Stop Ridiculous Charges.

Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.

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How to Cancel LiveHealth Online Mobile Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on LiveHealth Online (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for LiveHealth Online Mobile, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel LiveHealth Online Mobile Subscription on your Android device

To cancel LiveHealth Online subscription on Android, you need to realize that deleting the LiveHealth Online app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the LiveHealth Online Mobile subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your LiveHealth Online subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How to Cancel LiveHealth Online Mobile Subscription on a Mac computer.

To cancel LiveHealth Online subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the LiveHealth Online Mobile app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel LiveHealth Online Mobile Subscription on Paypal.

To cancel your LiveHealth Online subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "LiveHealth Online Mobile" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to LiveHealth Online Mobile.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if your subscribed directly on LiveHealth Online's website?

Here's how to cancel your LiveHealth Online subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into LiveHealth Online Mobile's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reaching out. Contact LiveHealth Online Mobile here →
  2. If the company has an app they developed in the Appstore, you can try contacting American Well (the app developer) for help through the details of the app.

How to delete LiveHealth Online account

You might have created an account on LiveHealth Online during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to LiveHealth Online via Justuseapp. Get all Contact details →

Bonus: How to Delete LiveHealth Online Mobile from your iPhone or Android.

Delete LiveHealth Online Mobile from iPhone.

To delete LiveHealth Online from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold LiveHealth Online Mobile until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the LiveHealth Online Mobile app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete LiveHealth Online Mobile from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose LiveHealth Online Mobile, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

Stop ridiculous charges!!!

Prevent apps from taking your money without permission, protect yourself! Get a free virtual credit card for free-trial subscriptions.

Get yours now →

LiveHealth Online's Cancellation Policy.

Our crowdsourced data from LiveHealth Online and Justuseapp users, shows that it is Unknown: Awaiting ratings to cancel a LiveHealth Online subscription.

Have you rated? If you haven't rated LiveHealth Online, Rate it here →.

What is LiveHealth Online Mobile?

Using LiveHealth Online you can visit with board-certified doctors, licensed therapists, lactation consultants, registered dieticians and more through live video on your smartphone, tablet or computer. It’s an easy and convenient way to get the care you need weather you’re at home, at work or on the go! Just download the app and sign up to get started. Talk to a doctor 24/7, with no appts or long wait times Why spend time going to urgent care, use LiveHealth Online to talk to a doctor in minutes through live video. Just sign up or log in and select the doctor you would like to see. Then you’ll be connected through private and secure video in about 10 minutes or less. Doctors using LiveHealth Online provide care for common health conditions like: the flu, pink eye, sinus infection, bronchitis, allergies, fever, cough, cold, urinary tract infection, skin infection, skin rash, diarrhea and more! It’s a great option for care when your own doctor isn’t available. Doctors can assess your condition and provide a treatment plan so that you can feel better, faster. Our Spanish language online visit experience is available using Cuidado Medico on LiveHealth Online. Spanish speaking doctors are available by appointment from 7am-11pm. Same day appointments are available in most states. El servicio de consultas por internet en español se presta a través de Cuidado Médico de LiveHealth Online. La disponibilidad de citas con médicos que hablan español es de 7 a.m. a 11 p.m. En la...

Have a Problem with LiveHealth Online Mobile? Report Issue

Leave a comment:

Why should I report an Issue with LiveHealth Online Mobile?

  1. Pulling issues faced by users like you is a good way to draw attention of LiveHealth Online Mobile to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a LiveHealth Online Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using LiveHealth Online Mobile.

User reviews of LiveHealth Online

  • By Ds75762763

    Skip the walk in clinics

    A fantastic replacement for the little things. If you’re dying of cancer or broke your arm in six places or having seizures or are really having anything serious obviously you go to the emergency room. If you have something that’s more complicated or you need specialized care, obviously you go to a regular doctor for an in person evaluation. But for everything else that comes along, that would be your typical going to a Walgreens or CVS or grocery store or walk in clinic to get checked out by a PA and then set on your way, this is the best alternative. It’s fast, convenient, and you don’t have to go out in public to do it. It’s nice when the only time you have to leave is to pick up your prescription as opposed to getting up going to an office waiting around for 30 minutes seeing somebody for 10 then leaving then waiting for your prescription to be ready for another two hours then going to get your prescription and then finally going to home and/or work. This is much much much more efficient.

  • By Baller9175

    Dr. Krad - A genuine lifesaver

    I’m 52 years old and since I was born I have spent one night in the hospital as a patient. I’m not a “tough guy” just been fortunate until last Tuesday when I was stricken with severe abdominal pain. Our insurance has recently and aggressively been promoting this service to relieve the Fund of unwarranted ER visits and costs. That coupled with the fact that my plans did not include an ER visit, prompted me to gave it a try. In less than five minutes I had all the information requested entered into LiveHealth, spoke with Dr. Krad and was on my way to the ER with, as Dr. Krad accurately diagnosed, a severely enlarged appendix. Who’s to say if I would have waited any longer what the outcome might have been but thanks to Dr. Krad and LiveHealth I won’t have to find out. Instead, I’m recovering from a some more than typical appendectomy but that’s on me and...... I’m recovering just the same. Will I use the service again? BET ON IT! Will I be promoting going forward? BET ON IT! Thanks Dr. Krad!!

  • By ColorObsessed

    Easy and Convenient

    This was great! I needed a refill on a motion sickness patch that I use for when I go traveling. This was super convenient for me to call in, talk to a provider and get the medication refilled. Dr. Harrington was super nice and very thorough. Obviously this is a medication that is topical, I had used before, and was not restricted so it didn’t require an office appointment or any type of addition lab work or assessment. I would totally do this again—I tend to put off drs because of the hassle to schedule an appointment around work, travel to an office through traffic, park a mile from a building to walk in and wait for 30 minutes to only talk to a dr for 5 minutes. This was great as all the data from my health wearables was preloaded and I was able to discuss what I needed and why and get the script sent in! We’ll see how the pharmacy does tomorrow when I go to fill it but this service was great!

  • By Megalith00

    You’re basically FaceTiming a doctor!

    You know how FaceTime always feels a little awkward while you’re ringing the other person but then the awkwardness goes away as soon as you’re connected? Yeah, that’s this experience. I was really apprehensive my first experience (in 2016) but I felt so sick I didn’t want to leave my bed. Plus, at the time it was the middle of winter in New England, peak flu season, and the paranoid new mom in me didn’t want to expose myself to those germs in the waiting room and bring them home to my brand new baby. But, as soon as I was connected to the doctor the awkwardness wasn’t there. My husband was then able to then go pickup my prescription- easy peasy! I’ve since used it at least a dozen times - being a teacher with a daughter in daycare I’m sick a lot! I recommend this service to everyone I work with, it’s so convenient!

  • By Devon Jones

    Good “Bed-Side Manners” & Easy

    I was a little apprehensive at first because I was not sure how the visit would go and the kind of doctor I would get. I was having extreme ear pain. I was connected quickly and the doctor had great bed-side manners and made the experience seem so natural. My daughter kept grabbing my ear (of course she had to do it at this time :)), and the doctor smiled, was okay with it, and stayed focus on my diagnosis. I was able to put in my pharmacy ahead of time and my prescription was sent over and filled quickly. The entire process took less than 5 minutes. I can also review what we discussed, my medication, and my discharge follow-up info from the app. I will definitely use this app going forward. Don’t feel “weird” about it - it feels natural after doing it once.

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