How to Cancel HMSA

How to Cancel HMSA

Written by on 2021-09-09

We have made it super easy to cancel HMSA: 24/7 Online Doctor Visit subscription
at the root to avoid any and all mediums "Hawaii Medical Service Association" (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate HMSA's Cancelation Policy


Complete Guide to Cancel and Delete HMSA: 24/7 Online Doctor Visit

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel HMSA: 24/7 Online Doctor Visit subscription at the root to avoid any and all mediums "Hawaii Medical Service Association" (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel HMSA: 24/7 Online Doctor Visit Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on HMSA (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for HMSA: 24/7 Online Doctor Visit, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel HMSA: 24/7 Online Doctor Visit Subscription on your Android device

To cancel HMSA subscription on Android, you need to realize that deleting the HMSA app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the HMSA: 24/7 Online Doctor Visit subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your HMSA subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel HMSA: 24/7 Online Doctor Visit Subscription on a Mac computer.

To cancel HMSA subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the HMSA: 24/7 Online Doctor Visit app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel HMSA: 24/7 Online Doctor Visit Subscription on Paypal.

To cancel your HMSA subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "HMSA: 24/7 Online Doctor Visit" or "Hawaii Medical Service Association" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to HMSA: 24/7 Online Doctor Visit.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on HMSA's website?

Here's how to cancel your HMSA subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into HMSA's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all HMSA's contact details here

  2. Visit the website of HMSA. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete HMSA account

You might have created an account on HMSA during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to HMSA via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete HMSA: 24/7 Online Doctor Visit from your iPhone or Android.

Delete HMSA: 24/7 Online Doctor Visit from iPhone.

To delete HMSA from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold HMSA: 24/7 Online Doctor Visit until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the HMSA: 24/7 Online Doctor Visit app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete HMSA: 24/7 Online Doctor Visit from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose HMSA: 24/7 Online Doctor Visit, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete HMSA?

Our crowdsourced data from HMSA and Justuseapp users, shows that it is Unrated to cancel a HMSA subscription.

If you haven't rated HMSA cancellation policy yet, Rate it here →.

What is HMSA: 24/7 Online Doctor Visit?

HMSA’s Online Care virtual doctor app connects you to the best doctors on demand, from anywhere in Hawaii. There's no need to make a doctor appointment - download the app and get real-time virtual care from a doctor, pediatrician, or therapist on your mobile phone. Online doctors are available 24/7, 365 days a year, and you can make an appointment with a therapist of your choice. It’s easy, secure and affordable. Have a question to ask a doctor, pediatrician or psychologist? Get the care and treatment you need urgently - typical issues include: • Diabetes and hypertension • Bladder and urinary concerns • Cold and flu symptoms • Skin Conditions • Headache, fever, ear pain • Bronchitis • Medication management • Depression and anxiety disorder Just choose the type of visit you are looking for and select a provider. Depending on the issue at hand, the doctor can diagnose, suggest follow up, and prescribe medication, when appropriate. Our doctors care about helping you feel well! Get the #1 medical app in Hawaii now! Please note that telehealth is not for emergencies. If you’re having a medical emergency, call 911. Now integrated with Apple’s Health app, you can share your health information with the doctor during your Online Care visit such as your heart rate, blood pressure, temperature, blood glucose, weight, nutritional information, and respiratory rate.

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Have a Problem with HMSA: 24/7 Online Doctor Visit? Report Issue

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Why should I report an Issue with HMSA: 24/7 Online Doctor Visit?

  1. Pulling issues faced by users like you is a good way to draw attention of HMSA: 24/7 Online Doctor Visit to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a HMSA: 24/7 Online Doctor Visit customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HMSA: 24/7 Online Doctor Visit.

User reviews of HMSA

  • By Maryruth in Hilo

    I I have more access to specialists despite geographic isolation

    HMSA Online allows me to connect with and keep appointments with professionals during the times that work for me, and from the convenience of my own space (wherever I happen to be in the islands, as long as my hotspot is working or I otherwise have internet. I really appreciate the flexibility this APP affords. Yes, there are some glitches in the system that sometimes interrupt the feed or drop the call, but the system often reconnects me by itself. And if that doesn’t happen, my provider simply sends me a new invitation for "60 seconds from now" and we reconnect by stating another session (but still billed as one session, I'm not asked for another copay.) I really appreciate the ability to schedule with whom I want, whether or not they and/or I happen to be on the Big Island on any particular day. As long as the provider is licensed in Hawaii (and and providing services thru HMSA Online,) I can have an appointment with them without actually leaving home (or flying to another island) to go to their office. It saves us both time, saves me money, and gives me much more access (and to different specialists) than I would normally have living on the Big Island.

  • By DeidreKira

    Love this APP!

    Thanks to the HMSA Online APP I got to keep on seeing my regular psychologist that I’ve been seeing for years. When my psychologist moved to Virginia a few years back, I was worried I would have to find a new doctor. I was not looking forward to that, because the doctor I was seeing for years, is a very good psychologist, & I really felt comfortable with him. But thanks to the HMSA Online APP, I am able to keep seeing my psychologist, even if he lives in Virginia, & I live here in Hawaii. I see him every week, just like if he was still here in Hawaii. And the great thing about this is, I don’t have to drive anywhere, find a parking, walk & wait for the elevator. I just relax in the comfort of my bedroom, & when it’s my appointment time, I click on the APP, go through the process of logging in, then visit with my doctor (face to face), just like if I were visiting with him in person! Thanks HMSA Online for this great APP, & for not making me have to give up a excellent doctor (Dr. Edward Bieda)!

  • By enjoy good life

    First time online with Doctor.

    First visit with primary Dr Chun due to isolation because of Covid-19. Don’t believe I have it but better safe than sorry and not wanting to compromise my doctor, staff and other patients. Dr Chun and Sharie his nurse are the best. I was able to explain my symptoms and existing problems easily. They in turn responded quickly and I was able to get my prescription in little wait time. Doing HMSA online with Dr Chun fitted my needs and was easier to do than an office visit.

  • By Rich0180

    Works great! Doctors are awesome!

    They’ve made a ton of improvements with the video. I was sick with the flu and was able to see a doctor within a few minutes without having to drag myself out of bed. The doc sent my prescription to my pharmacy and my spouse was able to pick it up. I also got a sick note for work. The entire thing took less than 10 minutes and I didn’t have to go to the ER. Also, my visit was free with my HMSA plan.

  • By kann.fong

    Great App

    This is an amazing app! I’ve used it when I can’t get out of bed and just need to see a provider instead of having to wait in the urgent care waiting room for hours. The providers are so professional. The sessions are only 15-20 minutes long but it’s so much better than having to do this feeling sick and in a waiting room!

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