How to Cancel Steak 'n Shake Rewards Club

Update: Steak ‘n Shake fixed my issue and added my balance to the new app. I do like getting the rewards for eating there. I would prefer if I did not have to add to my balance but to just pay directly from my checking account while still getting reward points. Loved the old app. Never had any trouble with it. When the switched to the new app, my balance on the old app never transferred over. I sent an email but so far no response. I feel ripped off. I love Steak n Shake but.......

My first time using this app was a frustrating experience. Make sure you CHECK to see if a particular location is listed, because oddly not every SnS is equipped to take online orders. Long story short, I ended up wasting a buncha my time going far outta my way for a meal I ordered because of this. Naturally, I posted a negative review to vent my irritation. When the app asked if I “loved” it and I answered no, it asked me to fill out a basic form to explain my grievance. The customer service for this app really impressed me. A real person (Jeremy) responded to my message and sent me technical advice to address the issue. When I didn’t follow up, he did and asked if i was still having problems. I still don’t know if I “love” the app, but I’m much more willing to give it more of a chance now.

When I first got the app I loved it and I used it a lot. I ordered ahead of time all the time. But then the footlong disappeared from the menu. I know that they still have the footlong though, they wouldn’t just get rid of that. That’s only the start. What appeared in its place is the classic steak frank. You know the small wimpy one. And I was trying to find a similarity between the two and what do you know it looks like the exact same picture (orders the same way too) but the price for one of them is higher than the other. Fix the picture cause I don’t wanna risk paying more for a small hotdog for the chance it’s the footlong...

This is a great app; I love the payment system; I love the Rewards Points counter & screen are great... and much more. However, the app is lacking, and DESPERATELY needs a separate page that features photos of EVERY shake they offer (I’m confused why they haven’t already dedicated a feature page to their shakes... AND ALSO, it is impossible to purchase “Happy Hour” shakes because they only charge you full price. Like I said, it’s a great app... minus those two things that I’m confused why they haven’t fixed or programmed in... especially making a feature page for all their shakes.

I just walked out of Steak & Shake very unhappy again. Walked in at at 7:55pm stood waiting to be seated for over 6 minutes, in a restaurant with 3 tables in use. There were 7 dirty booths and 6 dirty tables at that time. The waitress was taking an order and visiting with a family of 6 for approximately 10 minutes. The hostess finally escorted me to a table. I asked for a booth as several were empty. She curtly took me to a booth that had been cleared but not wiped down.(not one of the dirty ones I had counted). She got my drink order asked if I was ready to order, I wasn’t. She brought my drink and I ordered at 8:20. Food came at 8:40, 2 more tables occupied. My chilli and fries were lukewarm. Never checked on me after food delivery. The same tables and booths remained dirty. 3 customers came in while I was there. 2 seated themselves and 1 waited and finally asked where he should sit after getting his own menu. I finished and went to the cash register at 9:00 and waited about 5 minutes to be checked out. Steak & Shake is a place that has been our family favorite for 2 generations. Love the food. But the Vincennes restaurant is not up to Steak & Shake reputation for service and food quality.